Komentar :
Rasti Joelis (20/05/2018 03:56)
Nice room,cozy,the staf are fliendly and helping. But i hoped the pool is wider tho and has more lazy chairs. The food is good and diverse enough from western to eastern food. The major plus about this hotel is its located next to cambridge plaza so its convenient for the guest to shop, eat, or just strolling around. The plaza has starbucks,jco,body shop and supermarket among other shops.
Shane Holdsworth (16/05/2018 03:30)
Great stay. Professional staff, well maintained facilities and very comfortable rooms. The gym and pool facilities are great for relaxing. Will be my choice for staying while on business.
Ingrid Agustine (15/05/2018 14:38)
This hotel is very good in location, of which near Sun Plaza, Cambridge City Square (in the same building), and we can also easily find some delicious food around here.
Hendrik Huang (05/05/2018 13:03)
Great Hotel.. very easy to find food and coffee. Located at city center
roep ea (28/04/2018 01:48)
Fancy hotel, food ok. Personnel very helpful
Goh Bee Hoon (27/04/2018 14:23)
Nice hotel. Friendly staff. Shopping mall just right beside the hotel, can use the interlink to go to the mall.
Erni Kosasih (19/04/2018 03:54)
Literally centre of town, with a shopping mall next to the building. Lots of food around the area. Staff and service were great, room size wss big and the breakfast was yummy with authentic local cuisine choices. Will definitely stay here again.
Linda Simarmata (10/04/2018 09:45)
The frst time while i styed in grand swissbel hotel i got a confortable service and a good quality of cleaning room, wish the grand swissbel hotel can maintance the credibility of hotel..
👍👍👍
didi supriyadi (21/03/2018 01:51)
Your local meals is great chef!! Keep it up
felix kusaly (15/03/2018 02:14)
Nice hotel, location strategic near mall, room nice n clean
Tri Hadi Wibowo (19/01/2018 14:32)
Good service, big room and great location
M Iqnaul Haq Siregar (19/01/2018 11:04)
always had a good stay everytime I visit Medan for business trip since 2015. comfortable room, various breakfast choice, and close to mall or street food!
Alma Aletta, MD, MPH (19/01/2018 09:05)
Stayed here with kids for one night because of the 30% discount price with Citilink boarding pass, the clear glass-walled swimming pool, and connection to Cambridge mall. I did direct booking via hotel website, discount was very straightforward at the web and front office, no hassle. City view room is okay, not as spacious as I expected but comes with a bath-tub. Swimming pool is small-medium sized but more than enough to get cool pics through the glass wall. A bit cold at the pool, not sure if it was the weather that time, or its always that windy on that particular part of the floor. Connection to the mall is very convenient, very few stores are available compared to Sun Plaza mall which is only 15 minutes away. However, Brastagi supermarket and Restaurants on LG are very handy. I truly appreciate the staff at the restaurant on breakfast, there were too many of us, but the children were allowed to come and have breakfast first, and I pay additional charge later on (which is surprisingly not expensive). Will definitely come back to try the spa..
Loris Tan (05/10/2017 08:58)
Nice and also comfort Hotel
Good for Family weekender and also Corporate
One building with Cambridge mall and cross to Mojopahit street (souvenier centre at Medan) likes Bika Ambon, Candied fruit, Risol Go Go, Zulaikan Bika Ambon and etc
Tan Wei Chi (03/10/2017 17:34)
Friendly staff. Room is spacious and clean. Within walking distance to shopping mall (Sun Plaza) .
rizky hermawan (08/09/2017 07:04)
Great place to stay, cozy and great staff too... Most of culinary they have are western style.
Fazlur Rahman (04/09/2017 14:58)
slightly overpriced but in keeping with the facilities on offer. Guests can enjoy the spa, the swimming pool, the hot tub and of course the top-of-the-top restaurants offer the incredible panoramic view of the city, especially at night
Iwan Suherwan (19/08/2017 01:57)
A great place to stay, one of the best hotel in medan. This hotel is near to the central market and have a lot of facilities. The food is awesome too! Love it
raditya aryadi (12/07/2017 13:20)
A big and high hotel in Medan city. They have nice spacious room inside. There's a connection door from hotel to the Artech mall which have some restaurant like j.co, starbuck and etc.
They have various food choices for breakfast
Shinta Rahman (04/07/2017 12:57)
super friendly and helpful staffs, nice sport facilities and very close too 'oleh-oleh' area..☺
Ricky Wibowo (28/06/2017 11:49)
I was disappointed with the service from staff at receptionist table. I have booked the hotel about a month ago. I arrived at hotel at 12PM, i would like to try whether we can early check in or not. I spoke to William, asking for 5 rooms at same level. He said we can get the rooms at the same floor, but currently the rooms still were not available and asked us to come back again at 2PM. We were allowed to put our baggage there first (Good point for the service). I came back again at 3.30 PM, hoping that the rooms are ready. It turned out that the rooms were not ready (only 2 out of 5 were ready). The policy of this hotel: check in at 2PM, check out at 12PM. I asked them what is the reason for the unavailable room, the receptionist just said, "wait a moment, we are trying to make the room ready." I decided to ask where is the manager, the duty manager on that day is Fajar, we spoke to him and asked the reason. He said the problem is because we wanted rooms at same floor so we need to wait. I explained to him that we already came at 12, and one of staff William said that we can have it at 2PM. He replied again, "oh, it is because the guests before us are late for check out."
Until this point, I dont bother to try to ask him again, i dont know whether those reasons are valid or not. I just want to find the reason, but the fact that they were so defensive. I dont mind if it is late, but please next time explain the reason why and apologize for the incovenience. The manager only said, just wait, 15 minutes again if you dont get the room, i will give you voucher for dinner. If anyone from grand swiss-bel hotel read this, please tell your staff not to be defensive, just explain the reason and apologize.
However, the rooms are spacious and cozy. The concierge staffs are also friendly,
Thank you
Updated: Thank you for Pak Bambang who called us. He apologized and promised that it will not happen again. Thank you for attentive attitude for the management.
Mike Hicks (25/04/2017 07:34)
Overly attentive service, good food, and clean comfortable rooms.
Nurdin Nurdin (20/04/2017 00:17)
Right in the heart of Medan. Clean and nice room to stay. I love the food too!
Leonard Craig (15/03/2017 22:55)
A great hotel in the centre of Medan. The facilities seem old fashioned. A very good place for your business trip
Cindy Lauwardy (26/02/2017 05:37)
Good hotel with many facilities, the mall is just beside the hotel. It has a wide lobby. The Swiss cafe is a good choice to spend your time in, with all you can eat concept. Many sushi are here, also with various of "beautifully" designed cakes and dessert.
Mark Flint (21/02/2017 23:26)
Open air and easy to get rained on, many buskers looking for coins
Lucky Strike (20/02/2017 06:01)
Nice hotel with mall. Service ok.
Ilham Aji Pratomo (10/01/2017 06:35)
Nice hotel with friendly staff.
Good selection of breakfast menu. Cozy rooms with carpeted surface. Located in the city center, next to mall. Great sport facilities.
hong gie (15/12/2016 04:49)
Good room... Rooftop mantap... Swimming poolnya ga asik
Wahyu Sudiro (14/09/2016 09:56)
Good rooms. I love the shower and their bathrooms. The hotels and rooms are nice and clean. They need to improve the elevators. When I was there, only one or two worked so sometimes you have to wait a little bit too long. The location of the hotel is good. It's near the train station and streets that have street food that open at night. The hotel is also right next to Cambridge City Square so you won't have trouble finding coffee shop and food.
Rahmi Kasri (18/09/2016 16:21)
Cozy hotel, close to mall, easy to find food
Margo Setiawan (03/09/2016 14:30)
Pelayanan ok, kamar ok, breakfast ok
Leo Liharma Dwipayana Saragih (08/08/2016 11:43)
Great hotel with great services, intergrated with Cambridge City Square, that has a shopping center, cafe & restaurants. Located on one of the famous corner in the city.
Ari Tristianto Wibowo (09/06/2016 15:53)
Cozy and clean room. Near a mall. So many cafe and easy to find supermarket. Near the airport railway station.
panji sosroardi (30/05/2016 12:58)
Larger room than avarage similiar hotel class.
mufti patria (28/02/2016 13:02)
Good service, clean and near the zulaikha bika's shop
Clode Yong (12/01/2016 12:17)
Above average but not as good as Jakarta one
Yosafat Jefri Nainggolan (10/08/2015 10:40)
One of the best 5 (five) stars hotel in Medan!