Komentar :
Ferdinal Agus (11/09/2020 12:01)
Good service but please fix on working hours.... Went there 09 am but still not open yet
Ikhsan Eka Wismaya (SecretEvent) (03/09/2020 23:03)
Best service
??????? ????????? (21/05/2020 11:39)
Very fast and efiicient services
Gung Willi (26/01/2020 03:43)
Good service, my laptop problem already solved they give an information to us if yours already done
Deny Gunawan (07/01/2020 16:02)
I just dropped off my newly purchased VivoBook that keeps going into BIOS state every time when powered ON. The female front desk staff is accommodating and seems to know what she is doing. She will let me know the problem in 5 working days. We'll see if ASUS Service Center worth to receive 4* ;). I guess NOT although...
Vivobook is working normal again - just need to replace the SSD Sata with SSD M.2 then reimaging and that's it.
What ticks me off is that my Office program is now a trial version :(
And I have to go through trouble to install back myself.
Budi Joyo (03/10/2019 06:56)
The best service center for Asus only.
This place very recommended for officially Asus product service from PC, NB and Smartphones.
They also available for officially spareparts.
We can tracking our service by online and also inform by mobile message as well.
So far good job for them.
Erina Calista (27/07/2019 11:11)
Bad service. My PC's problem isn't solved after a week. Not recommended at all.
Henrico Aldy Ferdian (04/07/2019 18:28)
I've been here 4 times. And my overall experience is good. A lot of people does not know that when they came to Asus SC and get an repair information paper, they can check their device's repair status in ASUS Service Center site or ASUS Service Center app by using the RMA or Serial Number of their device.
I've been using the Asus SC app quite a lot, to check the repair status of my device and estimated time to complete. You can check whether your device need to wait for a sparepart, under repair, warranty void because of the user so you need to pay some money for it, and when it's ready to be picked up.
There is only two front desk personnel. To avoid long waiting time in queue, you need to came earlier. Here's my experience.
The first and the second one was to install a brand new RAM and SSD for my notebook PC. They provide the installation service for free (because it's still under warranty), and I only need to wait for about 10-15 mins.
The third time, I came to replace my notebook PC's faulty hard drive. They replaced my hard drive with a brand new one. Need to wait for a week to get it fully fixed. (Took a long time because I need to wait for the sparepart shipped from Jakarta).
The fourth time, I came to fix the mechanical hinge, and they replaced the broken back LED cover and fixed the hinge. Need to wait for about 9 days for this. (Again, long waiting time because of sparepart).
I got all of the service and replacement for free because it's still under warranty.
YUU KUU (03/07/2019 13:34)
Fast service, cool enough. Got what I need as fast they can do. Good job. Inside of denpasar area, easy to find. Communicative
Anyway they'll contact you when your order finished.
Other :
- need to take a line
- waiting area is comfy enough
- big enough for parking area
- price is depend to what you asked for
Rian Zee (23/01/2019 02:01)
Great services, there are mineral water that free to drink.
Sunny Angelous. R (23/10/2019 08:17)
Dont waste your time.
YUU KUU Taiyou11 (03/07/2019 13:34)
Fast service, cool enough. Got what I need as fast they can do. Good job. Inside of denpasar area, easy to find. Communicative
Anyway they'll contact you when your order finished.
Other :
- need to take a line
- waiting area is comfy enough
- big enough for parking area
- price is depend to what you asked for
rambu dhey (22/06/2019 09:56)
Fast respond but only 2 persons in charge in customer service queued
watch and learn (16/05/2019 18:20)
Great service from their FO, with professional worker , but sometimes we need to wait the spare parts for fixing mobile or laptop
Kadek Ade (06/05/2019 03:09)
Serviced my ROG but my original windows was taken and change with the fake one..
Philip Yusenda (30/03/2019 04:32)
The service was swift and efficient. We need to wait a week for the battery, but after that is a breeze.
Stephanus Kevin (20/03/2019 05:02)
Slow service wont give information status at all (they told me they will give info) i consider this place as the perfect place if u want to get mad quick
Yuu Kuu (01/02/2019 23:45)
Fast service, cool enough. Got what I need as fast they can do. Good job. In side of denpasar area, easy to find. Communicative
made arjana (15/10/2018 06:42)
Ruang tunggu nyaman,ada yang ambilkan nomor antrian,servisan diproses cukup cepat
ryanto wijaya (06/06/2018 06:05)
bad service... long queuing... not recommended at all, for Asus public relation officer please do something to improve the operational, thank you
Hirzi Zulkarnain (08/05/2018 09:11)
The techs gladly replaced my ram for free on my first visit!
Erkan Yildiz (17/04/2018 05:45)
Long time service, Long time waiting at least 2 hour to catch customer service and very annoying music. No purchase Asus ever again.
eka iswara (11/04/2018 09:08)
i had broken lcd screen that causing screen flicker and broken pixelated, so i decided to bring my lptop for fixing in this service center. their services are good and reliable, i have my laptop full recovery after waiting for about 1 weeks but its just okay, i know they serve many customer not only me. but then i check my laptop lcd with no error and none of scratch and marks leaving in my laptop during the repairing! good job asus
Krisna Manggala (28/01/2018 08:46)
This asus service center is better than before in bali. But there are only 2 cs. I won't talk about those cs. What i want to review about is the technicians. I think they're inexperienced people. My memory on my laptop has a problem. But i went there and repaired it wait for 7 days and then when i got my laptop back, you know what? The problem not fixed, and then the next day i went there again to repair it and wair for 14 days and my laptop getting worse (my memory AND ALSO MY DISK getting an error). For 7 years I've trust this brand. But this time, you disappointed me.
Edit: for now my laptop is fine. You know what? I have 12 gigs of RAM (4gb and 8gb) so i remove the 8gb and viola! My laptop healthy again! Isn't that a simple problem? You (asus sc) sucks! For 2nd times i got there and the first problem you said the problem is on windows 10 and the second one is on the motherboard. Shame on you asus technical support!
Virgiyana Mitra (28/01/2018 05:26)
Good customer service. There's only 1 or 2 customer services. They handled the product very well and safety wrapped in bubble wrap.
Sena Ajix (19/01/2018 16:58)
Need 1 week only for retight the laptop cover. Disapointed.
Stevanus Taslim (18/12/2017 11:35)
Pelayanan buruk sekali. Ketika saya menunggu antrian service yang panjang, orang lain yang datang untuk ambil barang yang telah diservice didahulukan.
Ketika saya mau ambil barang yang telah diservice, saya harus menunggu antrian service yang super panjang. Double standard!!!
galang manacika (14/12/2017 04:24)
bener2 nyesel beli asus,leptop belum beli sebulan udh rusak, pelayanan buruk, leptop malah tambah rusak pula. nyesel bener beli leptop asus. saya jadikan ini sebagai pengalaman dan saya iklaskan uang 8jt saya buat anda
Cahyana Wiyana (13/12/2017 00:15)
Datang kesini mengantar kawan dari negeri bambu, membawa laptop yang bermasalah dengan connector nya. Setelah mengambil nomer urut, duduk menunggu sekitar 30 menit. Waduh... tidak ada toilet ?? 😯 Terpaksa kawan keluar, menyeberang jalan, menumpang toilet. Sebaiknya, service center seperti ini mempunyai ruang toilet, untuk kenyamanan pelanggan. Setelah nomer urut kami dipanggil, maka petugas menanyakan barang elektronik apa yang kami bawa dan apa keluhannya. Kerusakannya sederhana tetapi fatal, power dari batere charge tidak masuk ke laptop. Untuk perbaikan diperlukan 7 hari kerja 😢 .
Mark In Bali (05/12/2017 09:30)
Friendly staff, good service but very annoying music that loops every 2 minutes
marsha annabelle (25/09/2017 02:38)
Disini jual baterai ori buat hp asus nggak ya??
sulaksmana sandhi (16/09/2017 08:28)
Good service, its better than before
Rafly Ridha (31/08/2017 12:33)
Bisa service make kartu asuransi gk?1
Teguh Suyodono (14/08/2017 05:52)
mau tanya,,,ini ASUS center yang dulu di gunung agung bukan ya? thanks
Dek Indra (01/08/2017 03:11)
Servisnya cepat sekarang. Sudah ada kemajuan pesat.