Komentar :
K Kaur (05/06/2018 22:17)
Easy check in, beautiful rooms and a lovely pool! I was legitimately sad to go. Room service food was meh though, and the person bringing it up expects a tip even though they charge a service charge on the bill
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Bernard Kow (09/05/2018 05:57)
The stay in the hotel is pleasant. Check in was fast and efficient. Room was clean and spacious. House keeping was good n clean. For breakfast, there were quite a good spread of dishes ! Only issue i have is with the shower ! Will be good if you can add a hand held shower hose, and have a few more extra shelves for toiletries in the shower cubicle. And please do take a look at the fridge n the tap in the toilet in room 15-01. The fridge is not cold at all, and the tap needs to be change as well. Thank you.
Denli Darwin (05/05/2018 14:21)
Nice rooms, friendly staff, delicious meals and breakfast, pool a bit small though
Riskiana Lestiawati (01/04/2018 16:38)
Nice hotel, but car park need improvement, too many taxi standby at the turning point and litle bit blocked the ways to the car park while its already very limited space at that area.
Dityo Arintoko (12/03/2018 15:44)
Great location and great service at the corner Surabaya. Just a few short steps from all of the action a tourist is looking for in the Town. clean and comfortable rooms. The front desk staff is phenomenal and their Lounge is a nice place
Christhoper Cristian (09/03/2018 16:20)
Quite expensive but not too much for 4 to 5 star hotel. Overall great experience, also close to the ballroom where my sister getting married, so it might be very nice if you also have events in here.
Location was very good! Near indomaret and in 10 minute of car ride you can reach Tunjungan plaza as well.
Laksmi Larastiti (02/12/2017 02:16)
I chose Santika because in principle Santika usually offers nice room, delicious breakfast, and marvelous service. In Santika Premier Gubeng, it's just the other way around. Room was okay. WIFI was super slow. Breakfast with various menu but you really have to stand still and wait for your eggs/omelette otherwise the cook wouldn't remember what you've ordered. Room was not maintained well. -- my room lock is not working. Stayed for 2 days and I was thinking to stay longer but I decided to move to other hotel anyway. Seriously Santika? Is this the best that you can offer?
Edwin Masripan (01/12/2017 09:52)
Awesome hotel. The service is good. The staff were really nice. If you want to book, make sure to get floor 9 and above. The view is better.
Breakfast is fantastic, mix with local and continental.
The area is good, there's a Mart down the block. But no coin laundry and the laundry provided by the hotel is a bit expensive.
Yuanita Novikasari (27/12/2017 06:43)
The room is comfortable and clean.
The food are awesome and it has plenty choiches of food..
The location is not so far from Plaza Surabaya.
The staff here are polite and helpfull.
Fransiska Ellen (19/12/2017 07:03)
The room is very cozy, comfortable, but the bed is a little bit hard. My back felt a little bit hurt after waking up.
The buffee is nice.
The swimming pool is okay but quite dirty.
The safety box inside the room was not working at that time maybe it was out of battery.
Overall the service is very nice and I absolutely come back for another staying.
budi Marto (02/11/2017 10:21)
Good hotel, but the bed is bit hard for my taste. But then again it's not a 5star hotel so it more than acceptable. Location has a few good restaurant next to it that open pretty late and have good music. If you need a place to stay for a short time, this is a nice and quite place.
ongko ujianto (17/10/2017 16:15)
Good hotel, fast staff response, deluxe room with 200x200 bed... Good food also...
Bibin MV (17/10/2017 05:21)
Good hotel. Located in centre surabaya. Fit for holiday or business trip. Easy to go anywhere
Akak Ela (06/09/2017 11:59)
It's such a very good hotel with affordable price for businessmen or travelers and can be found not only in Surabaya but also in big cities in Indonesia. I like the interior design of the hotel very much. My colleague from Sydney once said that Hotel Santika Premiere Gubeng is one of his favorite hotels in Surabaya.
Jessica Nov (01/09/2017 07:41)
Very helpful staff, I was sick when I got there and called the receptionist then they delivered the medicine to my room. My room got a very beautiful view and so comfy. Loved staying here
Hartono Pranjoto (23/07/2017 09:44)
Nice and clean enronment. Claasy place. Needs more parking space
Hendry Setiabudi (09/07/2017 02:39)
The most joyful and relaxing hotel in Surabaya for 4* hotel class; recommended for vacation and business. Extra compliment for breakfast and dining services which are superb, while the staff also show natural and sincere hospitality and care.
tety sianipar (17/06/2017 03:12)
My favourite was the breakfast. They made it perfect by balancing western and asian food. Lots cheese and dimsum. The room was spacious with fascinating Surabaya view. Placed in centre of city, made us easily find plenty food stalls.
P. Henri Setiaji (15/06/2017 13:36)
Nice and quiet enough place. Not far from central area. The staff are very polite, friendly and serve with full hospitality. For staying more than 5 days I got free laundry 5 pieces/day, and afternoon tea. Very recommended place for staying in Surabaya.
yuri widya (27/05/2017 12:02)
No complaints. 5/5 service, 4.5/5 breakfast. Worth the price. Did not try room service. Definitely will come back if we are in the area.
Jullya Teen (26/05/2017 16:42)
Comfortable room and facilities + Good services
Andy S (26/05/2017 06:37)
Lovely place to make team meeting, food is okay too.
clean place
breakfast is great, lunch is little choices
Riris Soejono (21/05/2017 12:28)
Nice place, good location, very nice receptionist
Rais M. Fadhila (28/04/2017 02:35)
Loved to stay here. The food was delicious, and the staffs were very helpful. The decoration was nice, totally loved it.
Slamet Riadi (13/03/2017 07:20)
New hotel new room new facilty. Near with Gubeng train station, monumen kapal selam (submarine) & Delta plaza
Andra Septian (04/03/2017 06:56)
Love this hotel. Warm service, nice and clean room, good foods, good quality of wifi from lobby till your room!
When I was there during my business trip I have a problem with my own laptop and I have to sent some files (in my laptop) via email. I know it's not Santikas IT jobdesc, but when I called receptionist afterthat IT staff came to help me (fix my laptop).
Very very nice services!
Rimbi Florent (18/01/2017 16:41)
The food is delicious. They have large and cozy lobby space, with good air ventilation. The staff is friendly, too. I would like to spend my time here again.
Maria Santoso (03/01/2017 18:43)
We had a great experiences here. Being here several times and never get dissappointed. The staff is really helpful, the food is great and the room is really clean and nice. One of our favorite hotels.
Fransiskus Memet (19/12/2016 02:46)
I love the breakfast.. provide traditional and modern food and beverage
Andika Amrija Saragih (01/12/2016 10:25)
Nice hotel. Stayed here a night with my family. One of affordable hotel in Surabaya.
Anggiawan Pratama (23/11/2016 06:36)
Very luxurious and located in central of Surabaya, near train station, restaurant or shopping centre
Bayu Murtiyoso (04/10/2016 01:27)
Nice hotel, but only 2 guest lifts are available and too slow