Komentar :
Katherine Dy (20/05/2018 11:07)
Value for money. Right accross a mall that link to the bigger mall. Super spacious room.
Greg Haywood (20/04/2018 11:25)
Ascott Waterplace is a serviced apartment unit with kitchen facilities. The units are clean and the staff are helpful. The apartments are in the centre of a new supermall where dining and shopping is plentiful.
Erik Erik (20/04/2018 10:47)
Its great place and location, got good breakfast place. Easy to access to pakuwon mall, room was nice , service was fast. Receiptions was also very helpful.
Great complete service apartments.
Just side note , just need to maintain the cleaning service quality. The floor wasn’t mop properly, The sofa needs vaccum. Ive got rash sitting down in the sofa.
Also the whole trip we stay there, my whole family gets heavy allergies everytime when in to the hotel. I don’t know because of the AC / dust in the room / the strong smells of the parfums everywhere ( lobby , lift , each floor )
Also others guest already mentions its need to maintain the pool. Its kids favorite. No towels also provided by the pool area.
Thanks
Ferdy kurniawan (28/03/2018 05:30)
Rented 2 bedroom apartmend, quite huge, the masterbedroom has bath tub. Kitchen is filled with supplies, pots and pans, plates, cutlery. Washing machine is available as well inside.
Jennie Wijaya (14/03/2018 15:00)
Ready for rent at dresidence waterplace. Nice place for living. 😘
Keefen Carlen Renata (29/01/2018 09:08)
Ascott waterplace have a great rooms and service.. They are always greet a guest whenever we meet. And also the location of ascott hotel is so strategic
Jon Sun (25/12/2017 04:31)
The location is very good because it's just across the road of Pakuon Mall, the room is very comfortable, and the services are very professional. We recommend to stay at this place when going Surabaya. Definitely will come back next rime we go to Surabaya.
Alain Chen (23/12/2017 04:15)
Nice apartment hotel. Walk 1 minute to the biggest mall in Surabaya. A lot nice food there. Got almost everything you need.
Mampus Kau Lemak (11/12/2017 04:35)
Ascott Surabaya. Why i give you just 2 star instead of 5 star.
1. I booked from traveloka and there are no description or even explanation that i must deposit for 500K IDR. Yes i know, your place near PTC. But what if the PTC is closed too, say i check in at 11 PM. Go to Alfamart and the atm machine is broken. And i dont have credit card. So i must go search for ATM machine near your place. Where is the logic in it. Oh dude, you are big hotel. Why just receive deposit from direct money and credit card only and no debit card option.
2. I just know that the breakfast end at 10 AM. But im already late to realize it when i go to dining room at 10:30 AM. Even if you tell me at the receptionist 1 day before when i check in. Dude im busy man. How supposed i remember the breakfast end at 10 AM when you tell me 1 day before. After i just got back from dining room and get nothing to eat. Back to the room and see guest guidelines in the table. The guidelines say that breakfast end at 10 AM. Yet i found it after i search for 50 pages. OMG. Your way to tell information aint good. At least say something, reminder the guest in there. Either by phone call in the morning before breakfast. Make an explanation about it.
Ascott you failed me. Bye.
Frank Tangcharoensiri (07/12/2017 02:26)
Stayed for a night. Was very pleasant. The only let down was loud music on Sunday morning due to an event across the street
Sri Handayani (01/12/2017 13:41)
The best service hotel. Breakfast menu kurang variasi
Amelia Wibowo (13/11/2017 19:48)
Great facilities (fully equipped kitchen and washing-drying machine).
Modern interior and huge bedrooms and bathrooms.
Bathtub available in the master bedroom's bathroom.
Located across PTC, Supermall and Pakuwon Mall (the biggest shopping mall in Surabaya).
Breakfast starts from 5am.
oktaviani gunawan (25/10/2017 09:09)
Spent only 1 night here but its satisfiying! Very close to the mall across. U can go by walk for sure. The room very spacious and nice breakfast . for additional.. u can get some discount to saloon nearby if you show your ascott roomkey
Devi Adelina (05/08/2017 13:47)
I like this place, im so happy at here. This is a good place, good view and good service. I like that pool so much, so amazing design 💚
Alex A (26/07/2017 03:15)
Really nice rooms, service and view...
Only down side is i wad near the top floor and decided to look at the stairs. I then proceeded to get locked in the stairwell and had to walk all the way down... funny i know!
Mr Zhang (20/07/2017 14:33)
Near to ptc/supermall, cosy, but abit pricey, i like the free mineral water use gallon at every room😊👍🏼
Patrisius Djiwandono (12/07/2017 08:23)
The close proximity to Pakuwon Trade Center is one of the nicest features. Rooms are clean, nicely arranged to cater for four people. Staff are friendly and helpful.
tiara aoshiro (11/07/2017 02:37)
The place is very wonderful and convenient. There are many big swimming pools suitable for young children and adults. Thumbs up!
Isabella Anjelin (30/05/2017 05:08)
This place is the roof over my head for about 6 years. I love staying there. It is relatively quiet on week days although it can be crowded on weekends. The facilities are well-maintained, the staffs are friendly and always ready to help. I haven't had any significant complaint during my time there. Its close proximity to one of the biggest malls in Surabaya also gives major plus points, because you can find practically anything you would ever need simply by crossing a road. Add to that 3 bookstores in the aforementioned mall, and I am sold for life.
Laura Greening (04/05/2017 08:17)
Such a wonderful place to stay...the staff was wonderful and genuine. The rooms were clean and spacious, the location was perfect. A great hotel for a business/family stay. My son did not want to go home he had such a great time and felt right at home. Thank you!
Lawrence Oei (02/05/2017 01:10)
One of the tower is rented out as a hotel under Ascott management. A bit pricey but good location and varied swimming pool
albert supandy (22/04/2017 05:59)
Stayed in 2 Bedroom Apartment, room was very spacious, with living room, wifi, washing machine, Flat TV, refrigerator, water dispenser, shoe rack. Located in front of Pakuwon Trade Center, and has the small store called alfa midi (ground floor, outside, beside the building, very near) with several nice and beautiful restaurant surrounding the place (need taxi). The shower gel and shampoo use l'occitane brand. The staff was very helpful, warm, and welcome, thanks to Ms Nanik, Mr Handoko, and Ms Monika that helped me during my reservation, check in and check out process. Will come back again in the future.
Jimmy Toge (07/03/2017 02:34)
Nice place in quite location with easy acces to supermall pakuwon.
gemini laki (05/03/2017 05:28)
A bit far from the city centre. Hotel is excellent though. Spendid customer service. Top notch hotel. Kudos.
Rita & Christopher Hui (06/02/2017 17:08)
A bit far from everything else but hopefully this will change when Pakuwon opens. Nice pool and lots of great food nearby. Lovely apartment but the amenities are constantly lacking - no slippers, no soap bar...but still the best serviced apartment in Surabaya. Good breakfast.
Fredy Tandiary (26/01/2017 08:08)
Nice apartments with large rooms. Wifi is sometimes problematic and need to increaae speed.
Leo L (16/09/2016 07:57)
Room was exceptionally good. Loves every corner of it. Lots of space. Water dispenser, microwave, refrigerator, dining utensils are all available. Sofa was very comfortable. Even the kids are loving this place. Feels like home
Farras Octara (30/07/2016 17:50)
We got a free night at Ascott thanks to a reward certificate. We didn't expect the room—probably the smallest room—to be very large (compared to other hotels)! The receptionist gave us a late check-out because they felt we had "waited too long" during check-in. It wasn't long actually, but I was nonetheless surprised that they noticed that.
Daniel Lim (15/07/2016 00:21)
Nice hotel, cozy rooms
Jesica Suwiji (14/07/2016 17:17)
We stayed at 3 bedrooms apartment and we really enjoy it. Right beside Supermal and they have swimming pool for adults and very cool pool for kids. Good taste breakfast with varies menu. The room was super clean and very good hospitality.
Lucy Tjandra (25/06/2016 08:08)
Strategic location, just across a mall (plenty of food here).
Cool swimning pool for the kids!
Steven Faith (21/06/2016 07:55)
This hotel was big and has many room inside. This hotel room was big and full of thing, there was 1 bed, 1 bedrooom, 1 living room beside the living room there was a curtain so we can see beautiful view, and 1 small kitchen but it's complete. This hotel also has 2 swimming pool with different floors. First pool was big and it was designed for all ages. Second pool quiet small but it was designed for people who can swim it's mean the pool was little high.