Komentar :
Michael Collins (12/01/2016 06:28)
The car and GPS were OK but they will rip you off for gas at the end. I rented a Proton Saga for 4 days to go to Cameron Highlands and Georgetown from Klia2. They provided the car with a full tank of gas and let me know that I should return it full.
When filling up at the Petronas station just 2km from the airport, I noticed that I could only fill up to 7/8 gas. The last bar would not go. I topped off a couple of times which is not the best for the air, but I wanted to have it full. It would not fill.
When I returned back to the airport, they charged me Rm 15 for the 1/8 tank, which I pointed out was not my fault. When I let the rep know I had done my best to fill it up, he said that there is no way around the charge. He pointed out that he had already printed off the invoice and there was no way to reprint it! That was insulting to say the least. (Just tell me it is policy or how I screwed up rather than lying about the printer.) I advised him not to fill up the tank to full since the next customer would have the same problem. Then he assured me that of course they would fill it up for the next customer to be sure that they have a full tank. Yes, of course they will rip off the next customer too. That makes sense.
This really left a terrible memory of a rental experience that was otherwise positive. All I can say is that the fuel gauge on their Proton Saga was rigged and that they have awful customer service. I would go somewhere else next time. There are at least 5 rental agencies lined up in the same location.