Komentar :
Iskandar Shah (13/04/2018 04:55)
They don't accept trade-ins and refer me to a used car dealer. Troublesome with used car dealer (back to back meet up to close deal) and hassle at-tamwil just to get early settlement value (went there a few times with packed people and long que number). Smooth loan approval with Kia BUT problem with my floormat. Been using Generic floormat from day one. The mat keeps moving about when the seat needs to slide front and rear adjustment or the mat will slip out of the way when my children walks on them. Kia service centre spare part in Lambak Kanan or his name is Adi or something, says that it's original because it had the Kia logo on the mat. Some other guys also pointed out the Kia logo and said my floormat is originally for my car but maybe for the recent model in which is still original. I said if it's original, what's with the hook on the floor? Volkswagen floormat comes with holes on the mat due to the floor hooks. And same with other car brand on the market with floor hooks. The floormats are made with holes and good quality finishing. The finishing of the mat itself is of low quality and with no holes for the floor hook. I follow up for the replacement with them together with my salesman for the last 8 months; especially during routine general service, just to get the floormat changed. It is simple. Just change the floormat to make your customer happy but instead Grand Motors ask me to buy the floormat with the price of $85 instead of changing them for free under warranty. My salesman has done its best to negotiate and gets into arguments with the boss;yet no good news. With the bad experience in dealing with used car, hassle with at-tamwil and now this dumb issue with floormat, thank you for your KINDNESS. If I have the chance to retract one option from the recent survey, I would have put 1 on the scale to 10 to recommend Kia to other people. To new customer, if you found your floormat that were suppose with holes, please complaint and follow-up. Thanks Kia Brunei.
Jimmy Husain (01/07/2016 10:18)
KIA Motors. The place to be for your KIA goodness.