Komentar :
Darika Sartmatova (27/07/2017 20:50)
You will get 20% of what you paid for at best. The owner is incredibly rude and doesn't care about his clients' well-being (not enough water or sleeping bags or even guides; he got angry when asked about jackets in freezing temperatures..jackets we paid for...). I'd give this "business" 0 stars if I could.
PS: the hike was absolutely breathtaking, just please use a different company.
Toni Caparrós (22/07/2017 14:11)
The tour is nothing as they descrived. The prize for reting the equipment is much more expensive, our local guide didn't know how to speak english, we had to wait a lot of hours either for the porters or for the food, we were moost of te tie alone with our guide missing, and we didn't know where to stop or where waas the base, the last day we ony had half liter of water for the full day, and on and on and on.
The first day we were supposed to arrive at 11am to the first checkpoit and we waited for them and arrrived at 14pm, so we finaly went to sleep at 22:30 whe we had to awake at 2am!
They are simply the worst. Absolute liars.
Don't book ANYTHING in Kuta because ay agency use to re-book with them.
Oihana De Andres (07/06/2017 04:25)
We booked a 3d/2n Rinjani Tour with Rinjani Tropis. We don't recommend this company for beginners, there was only 1 guide for 11 people, the equipment was broken and the guide and porters were overburned. The guide couldn't manage a team with different fit levels so we made a big part of the trek alone. Is not his fault, 2 guides are necessary in this type of trek.
The transport to the Gilis was included (and written in the invoice) in our package. When we arrived to Bangsal harbour, apparently there was no boat for us. It was almost 6pm and the ticket office was closed. "The captain" of one boat told us that we could go with him but he needed more people to complete the seating capacity. There was not so much passengers (apparently again) and another man came to offers us an immediate departure for an extra cost. We accepted bacause we didn't want to spend 1 night in Bangsal. He took the money and we went to the boat. Surprise! "His boat" was the public boat that we had to take initially.
We were upset and angry and we could not find the liar. He run away with our money.
Be careful with that kind of people!!
Ah! Last thing: Rinjani is beautiful but full of rubbish :( Please do something!! Mountains don't eat rubbish!!
Rivers Gage-Hunt (01/06/2017 02:36)
These people are at best extremely disorganized and selfish at worst they are con-men and liars. They will promise everything is included when it is clearly not. They will make you wait hours upon hours for transportation in an uncomfortable non air condidtioned space and act as if you are crazy for mentioning how long you have been waiting. This was not a single occurrence but throughout our three days with this company. The mountain is grueling but spectacular but please choose a different company. The food they promised would be vegetarian which we requested three separate times contained shrimp paste and the tents were Indonesian sized. I am a 6'4" man and the sleeping bag only went to my shoulders and I could not lay straight in my tent which was a problem because the pad was so thin and hard the ground bruised my already sore hips. We talked to many other people on the trail who were very happy with their companies but our entire group which spanned many nationalities and ages all felt absolutely conned and uncared for.
lila rennt (13/04/2017 08:36)
We booked a full package 2D/1N start in sembalun and end in senaru. For 2 Mio IDR p.P.. which was maybe a bit to expensive.
We startet at the begining of April. We wanted our private guide for 2 person. Our plan was to start in sembalun, up to the crater rim, go down to the lake and at the other side up to the rim. From there down to senaru. The agency said that this is no problem. I come back later to this issue.
They picked us up in kuta lombok. We stopped in mataram for a short stop to buy better shoes for my girlfriend. Was no Problem. They dropped us in senaru at rinjani homestay. Unfortunately the room was very dirty without a sink .. ive been to a lot of very cheap places in Asia.. but this was the worst one. The breakfast was only banana pancake .. before starting the trek. As we started the Trek we were very hungry.. in the morning they brought us to sembalun to start the Trek.. with a lot of other groups.. at our time we were around 100 people walking more or less together to the first camppoint. The way was nice and at the end a bit harder to climb. But if you are fit that will be no problem for anyone. We had just one porter with us.. probably one of the best. Very fast, always a smile and he prepared everything for us very fast with help by our young guide. At the Camp our tent was almost ready, we were almost done for the day and just wanted to eat and sleep. We must not wait long for everything. At the hole Trip we had really good food. MeGoreng, nasigoreng and morning pancake with an Egg. We didnt expect that good food on the mountain! From the crater rim we had a very nice view in a lot of directions. In the evening we ask our guide how will be the next day.. then a surprise.. he said that we gonna go the same way back down.. and we said, that wasnt discussed with the agency and our guide one day before the Trek. He telephoned to the agency and discussed the issue. At least he accept to our plan and said that this gonna be very hard for us. A 10 hours Walk.. ususally they do this trekk only in 3 days.. way more comfortable. But they didnt tell us that issue before.. they knew our route before and we double checked it .. everybody was saying YES. Further the second day was very hard but very nice! I definetly would recommend our tour as the 3D/2N with the summit. Finally we got in the dark back to our new homestay.. totally K.O. and full of mudder. We needed almost 12 hours. The Porter and the guid always taking care of us. The guide speaks english .. managable but not good. The Porter less than the guide. We would have founded nice if they would explaint us more about the mountain, Nature and other stuff. But he more or less guided us only to the mountain.
Summarized i would not do a Trek with this agency again. We thought it was ok but not more. The guide was was friendly and guided us safe and we could take every rest we needed. The Porter was unbelivable (Tip them, they earn not much for that Job). The food was good. The homestay was disgusting. The Equipment was ok but not very good. Dont expect that much. If you want everything nice pay more and take a good agency.
The mountain is great and we had a unforgetable experience. Do it!
Toni Caparros (22/07/2017 14:11)
The tour is nothing as they descrived. The prize for reting the equipment is much more expensive, our local guide didn't know how to speak english, we had to wait a lot of hours either for the porters or for the food, we were moost of te tie alone with our guide missing, and we didn't know where to stop or where waas the base, the last day we ony had half liter of water for the full day, and on and on and on.
The first day we were supposed to arrive at 11am to the first checkpoit and we waited for them and arrrived at 14pm, so we finaly went to sleep at 22:30 whe we had to awake at 2am!
They are simply the worst. Absolute liars.
Don't book ANYTHING in Kuta because ay agency use to re-book with them.
Vera (23/11/2016 06:29)
Don't book with them, just don't!
This organisation should be banned of the mountain.
Be careful if you book from Kuta Lombok, Senggigi or the Gili islands. They often book you in with this agency.
12 people and 1 guide who was unable to handle a group of people with different physical conditions and walking speed. We didn't see our guide during the trek and went to the summit without him..
The worst equipment. Tents are broken and the matrasses are thin and wet.
The porters were behind us so we always had to wait for them, the food and the tents. But still, we have so much respect for them. To bad they work for this organisation. I guess they would love to see some happy tourists like the porters of other agencies do.
Not enough food and water. You will be begging for it at other compagnies.
Luckily we met some other guides who were so friendly, sharing cookies with us because we were so hungry, giving us gloves because it was so cold, giving us some info about the vulcano,.. We could only dream of such a nice guide, ours didn't even go up and was resting somewhere..
They just throw trash on the mountain, so painful...
The last day the cooking gear broke, we weren't even surprised anymore because everything of their equipment is broken. The group just went down, hungry and angry. Everybody was upset about this organisation so you can multiply this review by 12.
Henning Hayn (13/11/2016 22:32)
Rinjani Tropis - worst tour organizer ever - be careful
Here is a short summary of our experiences with this tour organizer:
We booked a 3D/2N tour with Rinjani Tropis from September 23 - 25, 2016. The tour was booked via "Jerry's Information Centre" in Kuta (Jl. Raya Kuta, Kuta, Lombok) for 1,600,000 Rupiah per person.
The tour was supposed to start on September 23 at 7 a.m. but we started late at 8:15 a.m. from the guesthouse in Senaru. Instead of 6 people in a group (which was promised by the owner the day before) we ended up being 16. 16 people with one guide and not enough carriers to transport the promised food, water, camping equipment etc. We started out 1 1/2 hours late at 10 a.m from Sembalun and after one hour of hiking we had to wait another 2 h for a 17th person that the tour organizier additionally wanted to put in our group. So we continued with 17 people and 2 porters at 1 p.m. to the base camp. The tour guide was totally overburdened and could not speak English very well. The other porters were way behind us and at about half the way it started raining really hard. We made it to the top barely before dark, all wet and cold and had to wait another hour before any porter or the guide showed up. We had to wait in the dark and cold without shelter by 8 p.m. until other porters came and brought tents. Then it got even worse: the camping equipment was terrible (molded, not water proof, ancient tents, wet sleeping bags and matresses). After it started raining again some people had to scoop the water out of the tents with cups.
There was also no drinking water left. At night the group had to wake up the guide and he refused to go up to the peak for sunrise. He just said that he did not want to. So people had to climb up on their own.
12 out of the 17 people discontinued the tour the next morning and went straight back down. It was just impossible to spent another night without proper equipment on the mountain. A lot of people in our group were very sick when they came down. The tour organizer even send people without headlamps to the hike and told them that the lights of their mobile phones would be enough. It is dangerous to life trying to reach the top at night without proper lights.
The tour organizer Rinjani Tropis did not reimburse anybody even though
• the tour was badly organized (start of the tour was hours too late, the porters were hours too late at the base camp, not enough fresh water, 17 people instead of 6),
• the guide did not guide the group to the top and did not speak English well,
• the equipment was inadequate and broken (very old, not water proof, molded, wet) which made it impossible to stay more than one night without risking health.
The tour organizer did not care at all about the complaints, obviously lies to the people and promises services that he does not deliver. This encourages the thoughts of the people that this it is propably his business model to sell 3 days trips and forcing everybody to come back after the first night.
jon jon (10/11/2016 07:01)
The worst company you can choose. They lied us, you booked a private guide, and we did the treeking in a group. We asked for proper equipment, but they didn't provide us, neither paying a extra cost for a jacket or boots, and at the top is freezing cold. The accommodation was the worst in all of my holidays. Into the group we paid different, you have to bargain, or better choose another company.
Guillaume MONNERIS (29/10/2016 18:40)
Very bad and irresponsible compagny, the owner is a lyer, he just wants your money and does'nt care about you, the nature and the porter.
We asked to see the tents before going up, he showed for sure new ones, but at the camp, there were only crappy tents, with a lot of holes in it.
They told us we would be 10 people maximum(witch is a lot I think), and we were 11 for 1 guide. In a concequence some people lost from the group and search in the fog the camp.
We also continue the trek during an evacuation due to eruption. The guide didn't know anything about it.
Anyway, this is the baddest compagny I ever try.
Avoid them
Willem van Leeuwen (28/10/2016 03:59)
We had an awesome and well prepared hike on the Rinjani of 3 days and 2 nights. The guide and porters where the best: helpful, nice, funny and the food (every day different) was good plus nicely spiced. One downside was that the company forgot our head torch/lamp to go to the top. This company offered us a very good package deal from the Gili's, to Senaru, the full trekking (with tents and food) to Sembalu and afterwards a ride to Kuta.
Evain Amélie (12/10/2016 18:56)
I really don't recommand that organization trekking. They cancel because of an eruption that we can understand but they don't want to give our money back. We wait all the day for our money because we have done nothing with them. The boss said that "you can die here, i don't want to see you anymore".
The boss is really a bad personn who just want money and don't care about the service