Komentar :
Aanan Mistic (04/10/2017 01:10)
Tour Arround to 3 Gili's Island With the Guest from France and Chinese Familys.
We hope they enjoy their tour today.
John Rainer (03/10/2017 11:55)
Spending this year holiday in Beach Villa Mutiara was really very wonderful and memorable time, our family were treated like King Family, since our arrival we were welcomed by red carpet, room staff available at any time we request for service, all staff were very friendly and very helpful and always try doing their best to fulfill our request, eventhough sometime it was difficult one. The special food offered by Chef which was Life Lobster was really very delicious. Staying for 9 days in Lombok / Beach Villa Mutiara was allowing our family is a way from day to day activity. We visit Gili Islands using Glass bottom boat (swimming together with turtle and snorkilng ), visiting Sendang Gile waterfall, visiting Selon Belanak Beach for Surfing and Kuta Beach. We take the opportunity to visit "Sade Village" whereas original of Lombok community culture is being well maintained.
While we stay in villa we take the opportunity to play gateball with villa staffs and also we take the opportunity doing kayaking on the beach of villa.
We really enjoy sunset on the beach of villa, which was very romantic for our family.
We will recommend our friend and relatives to stay on this villa when they spend their holiday in Lombok
Rudy Smith (27/09/2017 15:57)
It was really a wonderfull stay at Beach Villa Mutiara, by staying for 7 days is allowing to practice cooking classes and celebrating the Birth Day Party of the kids on the beautiful beach. Beach Villa Mutiara Lombok is really very wonderful ambient for the kids and for celebrating kids Birth Day as well as for guests cooking practice.
ganang Susilo (02/09/2017 05:50)
I love they welcome us ! , feel so warm and feel at home, Amazing Place !!! PUNTODEWO , WERKUDORO, SADEWO, NAKULO, ARJUNO. Love all the rooms, the names Especially, Extraordinary. All the staffs also friendly,…, so glad we chose this place… The Owner were so humble and friendly….., would suggest this place to my friend when back to my town…… what a lovely place…. Would love to come back here again !! It’s like Heaven On Earth , Keep Up the good work, till I come here Again….. Thank You Beach Villa Mutiara for making our stay so memorable…
Mohammad Jihad (13/07/2017 13:20)
It is hard for me to give a bad review about anything. But this was one of the worst experiences I have had.
1. The food they served was not good - the chicken was completely inedible (chicken still had feathers on it).
2. The manager (Sesilo) was rude and very disrespectful. At one point he screamed at us because we were questioning the unjustified charges he put on our bill. His attitude was unprofessional and despicable - I cannot explain in words how terrible he was.
3. The beach was absolutely filthy. They couldn't even pick up the rubbish that was left on the sand - it was a sad sight to see that they treat Nature like that.
4. We were stranded outside the villa at night because no one would open the gate for us (security was missing in action).
5. I was an extra person in my group so they (over)charged us for an extra bed. However, they did not provide me a bed - I ended up sleeping on a couch and used a towel for a blanket.
6. We later found out that they took videos of us and posted them on social media without our consent! Complete invasion of privacy.
I would not recommend this place. The island is beautiful and I suggest anyone look for a villa that won't ruin their experience, like this one did for me.
mahathir mohamad (31/08/2017 14:49)
Thanks so much for Beach Villa Mutuara and all Staffs for our wonderful stay.
It was just amazing, the garden was very beautiful and the staffs were very friendly.
We have been staying on July 17th - 24th
Hope Beach Villa Mutiara will stay for many years, as it is paradise.
Certaintly we will come back next year with all of our kids and grande sons/daughters
dedy kemphot (31/08/2017 12:12)
Its beautiful scenery and peaceful atmosphere are suitable to relieve fatigue, the service is very satisfying.
Abdul-Rahman Zukari (09/08/2017 11:52)
Do not bring your children here!
We had the misfortune of finding out that the 24hr security guard was sleeping at 4:00 am when we came back from a trip to Gili islands (even though we told the manager we will be there at 4:00am). Two of my group members had to jump over the fence to find the sleepy staff. Thank god none of our group had their children. When confronted the manager, villa owner, and travelkeys, their response was that it was OUR fault for not calling an hour before to wake the guard up. To future guests, you cannot imagine how easy it was to break into the villa without being caught. Not safe for children.
Also the beach is very dirty. Any child can easily play with the garbage there if left unintended.
The manager (Sesilo) is a scammer and overcharged us on everything. Do your investigation before and take pictures of everything as proof. We sadly had to deal with the villa owner and the absolute useless company travelkeys (who claim that it's not their business even though their name is clear on airbnb). Avoid avoid avoid
ghita Lebiad (15/07/2017 07:52)
Dear Traveler
I would like to share with you my story if you are thinking of arranging your next escape from the ground level reality, the stressful days at work and all that comes around that. You are thinking of that escape as a relief a time to reflex relax and disconnect. Until now all is fine as that is exactly the same thought process my friends and I had, then the first logical step is to start looking online on how this escape would look like and there we ended looking at an amazing Beach Villa Mutiara (managed by Travel keys) where just by looking at the pictures one would already feel as if the escape journey started. The promises written on the website were confirming that it was the right choice to make and that all combined we decided to go ahead and book, couple of weeks later we were there and then the story starts or to be more precise the nightmare starts…
We arrived and quickly realized that anyone can access the villa: anyone can enter from the beach (no fences) or from the main door (no security at night). Feeling unsafe on holidays is clearly not what we were looking for. Now let's talk about the beach, trash ended up right in the water.The water was polluted and we wanted to avoid same for our minds especially being on vacation. So, we spent the day chilling elsewhere and comes the night we were surprised that not only us booked the rooms but as well all the insects you can think of. Still we said let’s stay positive and move one, the following two days we had some trips arranged around to be as far as we could from the dirty beach and to come back as late as possible to spend the least time with the insects while sleeping and especially eat as much as possible somewhere else but the villa as their food was awful…
When the 4 days were over and we were about to leave to the airport, the staff decided to place the bar VERY HIGH and surprise us more. They asked the group to pay an EXTRA unjustified fee of USD 2400 !!! when we complained about it as it was ridiculous they then LOCKED US INSIDE AND DID NOT ALLOW US TO LEAVE using all the threats possible to make us pay. Under the pressure of not being home and may be missing the flight and with the eagerness of ending that nightmare that was supposed to be a relaxing escape we ended paying and leaving!!!
Dear you would now be saying, what a nightmare that was and lucky it ended up only with USD 2400 and not with one or all of them hurt physically or buried there !! but image the surprise we had when we noticed once back the staff has used videos they took of us there during some activities to promote their villa!!
I would not blame the staff as they do not even deserve to be mentioned so many time for what they have done, but I would rather focus my blame the management of the ville that allows this kind of fraudulent people to do business there? I will leave as an open question and leave you dear traveler the choice of whether you want to go for a vacation or go through the same experience we had… THINK TWICE
PS: we obviously tried to reach Travel Keys to complain about this, I prefer to remain silent on the way they replied. The level is too low.
Ahmad Zukari (13/07/2017 15:06)
Worst stay ever. The management are scammers (Susilo and Philip ) and overcharged us with fictitious amounts and did not support the bill of USD 2,400. Susilo refused to give us details of those overcharges and threatened us that he (along with his friends) will lock us in the villa as we had flights to our home countries on the same day. We asked him to call the management company and still refused to do that. We then asked him to call the police and he faked that he was calling the police even though we saw clearly that he did not dial any number. We paid under those threats and did not get any invoices/details for those overcharges.
We contacted Philip from TravelKeys who was as useless as the villa Manager Susilo. Philip response proves that we were dealing with scammers. He blamed us of being drunk even though most of the group do not drink for religious reasons. Some of his statements included “To be quite frank with you you have clearly never stayed in Villas in Lombok and Bali it seems” and was playing the game of "you said and I said". He did not do any basic investigation on our bills and the bad services we got.
Regarding our stay, our rooms were filled with insects and big spiders, food served raw (and with feathers in case you order chicken) and the beach was filled with garbage (we shared the footage with Philip who did not take any actions).
Lastly, we heard a couple of incidents happening in Lombok where our group were surprised that security guards in beach Villa Mutiara are useless as "anyone" can enter the villa without any notice! We notified the guards in advance that we will head back to the villa at a specific time at night and we were surprised that they were sleeping when we reached on the agreed time! We had to jump over the fence to open the doors!
I strongly recommend for all travelers to AVOID Beach Villa Mutiara and TravelKeys.
Kr Raden (02/01/2017 00:32)
Good place
MASTER_ GAMING (26/07/2016 13:20)
Beach Villa Mutiara. Good place
Suzanna Costelloe (02/04/2016 00:43)
Very tranquil and homely feeling super friendly staffs with a beautiful breathtaking Villa... can't wait to get back xx
james Dantdm (26/07/2016 13:20)
Beach Villa Mutiara. Good place