Komentar :
Karnika Yashwant (08/10/2017 11:18)
I have all proofs, screenshots, bills, photos, etc. evidence. Please feel free to reach out to me to verify.
I spent 3 months in planning this trip & ABEL killed it in no time. Feel free to reach me for anything specific & I can share full chat log or call logs or photos as required.
We agreed on the itinerary-$2750. On last day before trip starts, he doubled price, even after we have paid part advance months ago.
Here are some common issues throughout the trip:
- No communication on daily schedule or who will pick or when.
- ABeL DOES NOT organize trips anywhere, even in Lombok. He only outsources. Even Rinjani is outsourced.
His plans & actual plans are VERY different. He does not know anything at all. Time mess happens almost every day.
- Arranges the day’s trip on MORNING of that day. Nothing is prepared in advance, not even vendors are selected.
- Hotels are booked in few hours before I arrive & not booked in advance. Its booked in booking dot com at high prices on last min.
- No tour plan has been explained to any agents or guides & it ends up different from planned.
- No guides or drivers were English speaking (which was promised). It was a mute trip.
- We are a family of 3. Every room requires extra bed. That was not informed in most places & was a problem I had to resolve with all hotel staff.
Poor equipments:
- He agreed to provide hand glouse, lights, etc. See photos for the quality he provided - its disaster.
- Mostly they provided 2 lights for 3 of us & unmatched pair of gloves torn everywhere.
From King to F word:
He yelled at me on WhatsApp call 3 loud times the F word & hanged the call.
Hotels:
- He gave all good hotel names for us to make advance payment. Then he gave poor hotels. When I asked, he mentioned that their budget is 600k IDR per night. But then half the hotels he booked are 300k-400k IDR per night poor ones.
- He said he booked Pandawa 25th July - But he did not. He made the payment to them few hours before I arrived at the hotel & the payment cleared only next day.
Misc:
- Clearly itinerary stated that all travels on land & sea are included, but we had to pay for it all for more than half the trip
- When I mentioned about posting review 3 weeks after the trip, ABeL said he will send me the expense report for my trip. So he did in 3-4 days time. Funny thing is, that is wrong from top to bottom. A best example is, I stated in my review clearly that Ubud one night stay I booked in booking dot com myself as ABeL did not book, nor his driver & I know it to be 400,000 IDR paid in cash. He has mentioned in the document as 1,400,000 IDR. That is 3.4x price than actual price spent. Now this will show you how tricky he gets.
Conclusion:
He made the trip a HELL. It was EXPENSIVE mistake in mental peace, money, family time & an experience. DO NOT work with ABeL travels if you want your journey to be happy. He is very abusive & lies all day long.
Remember, he has no travel company, just outsourcing. You are better off with direct communication with actual vendors & buying from them as he hardly informs them on the tour plan.
He communicates to us different & to agents differently to make a profit in the confusion.
I have provided some proofs above & feel free to contact me for more clarification & additional photo, recording & chat proofs if you feel it will help you make a valid judgment.