Komentar :
Dono Prasetyo (14/05/2018 01:20)
I though the hotel train their staff well. When I am arrive he open the door for us and got room as my preference twin smoking also help us provide iron & board. Food are ok, definitely will come again sometimes. Thanks Quest & team.
Mardiana Pratama (20/04/2018 06:15)
Poor internet connection and noise proof.
Booking cancellation from hotel with short notification.
One lift only for the whole floor with low speed.
Rio Tama Adhitya (13/04/2018 02:26)
Please maintain your air conditioner in room and floor, suit rooms and suit floor isn't cool, very hot.
Shane Bennett (08/04/2018 03:36)
Have used this place a few times but was disappointed this time. Room smelled very bad, almost like sewage, and no amount of airing could stop it. It was late and we couldn't be bothered moving but it was not good. Service in general OK and breakfasts good.
Ricky Nuriadi (24/03/2018 13:20)
Average service, average food, Sometimes hot water won't came out, and BAD coordination and communication even within their own internal Service Team, my laundry payment got mixed up, had to settle with tense arguments to clear things up.
Reni Andrina Rahmawati (07/03/2018 10:35)
Best service, nice room, nice people
Anthony Nayagam (10/02/2018 03:33)
Great location, friendly staff who are willing to go the extra mile, prompt service and value for money. Good for both business travelers as well as families.
Mitha Hatta (02/02/2018 08:13)
Stayed at Quest Hotel Balikpapan for the second time around solely because of the great location. Short 1-2 minutes walk to Pentacity which is also connected to the other mall called E-Walk. It wasn't hard to navigate ourselves around this area cos it pretty much has everything.
**5 out of 5 for location**
Checking in wasn't a pain, but as soon as we got into our room, it reeked....... so bad. The smell was coming from the bathroom, specifically the draining hole. So I called and asked if there was any other room available or, send someone to please get rid of the smell by doing whatever they could. No rooms were available. They sprayed the hole multiple times but it didn't do the trick just yet. A few minutes later the receptionist called making sure the odour has disappeared and I said it was still very much there and I asked for them to close one of the draining holes. It worked for a bit.. But I could still smell that strong odour. Thank God we only stayed for a night.
**3 out of 5 for cleanliness**
The following morning, we went to the airport with their airport shuttle service (I didn't know existed) with a small fee of IDR 70,000. Got to the airport, and I quickly realised I didn't have my ID with me and remembered yesterday the receptionist hadn't give back my ID yet after we checked in. He only gave me the room key. We called the hotel and insisted for them to deliver it to us ASAP as our plane would board soon. Within 25-40 minutes, I got my ID card back. Phew! I guess that sums up the review for my stay this time around. They could've had someone check the room before the guest comes in to ensure there was no smell or whatever.
**4 out of 5 for service**
All and all, I will recommend Quest to other people and will probably come back for a short stay.
Dhimas Ruswanto (03/01/2018 01:24)
What I like most about this hotel is the quality standard of service. Although it's only 3 stars hotel, but you will get service of 4-5 stars hotel which is the standard of Archipelago (Aston) group.
Ariza Prawira (03/10/2017 09:05)
Great Location, Clean and Nice Room
Donny Brando (26/09/2017 06:03)
Good hotel. very good at service and cleanliness.
Komang Sumerta (11/09/2017 04:55)
Comfort and fun.
Hotel was close to the mall. Easy access to go around balikpapapn
Yudho W (29/08/2017 03:02)
You get what you pay! No complaint just so so
Nando Fernando (07/08/2017 06:49)
Cozy room n good service
Faizal Ikhsan (21/07/2017 06:17)
Overall it was such a great experience to stay at Quest Hotel Balikpapan. Will be back..
Miss Dhani (21/06/2017 13:21)
Love it, nyaman,bersih, breakfast ok banget, deket mall
fitri situngkir (12/06/2017 06:20)
Everything okaayyy...clean ,taste is good,near to mall bsb
Hari Setyanto (05/05/2017 22:26)
Clean room, reasonable price, very strategic location
Ruhyan Fly (18/04/2017 10:57)
So close to BSB and Penta City. The WiFi super fast
James Trisna (08/04/2017 14:26)
The location is very good. We had a slight problem during our stay. The fridge didn't work and we asked the engineer to fix the problem. They changed with a new fridge, which they claimed that it worked well the night before in another room. We told the engineer that maybe the electrical outlet didn't work. But the engineer insisted that the fridge worked well the night before.
Ricky Candra (20/03/2017 02:18)
Clean room, Great Housekeeping service..
Arfian Yudha Prasetiya (20/03/2017 02:17)
cozy and homy... perfect hotel for travelling in Balikpapan
edy saputra (16/03/2017 02:09)
i am so happy take a time in Quest Hotel, i hope i will repeat again again someday. thanks
putu sarja (08/01/2017 22:17)
Budget hotel, clean rooms n strategies place
Elise Tiessen (17/11/2016 09:50)
We stayed here for only two nights. The hotel is very modern, quiet and reasonably clean. The front desk staff were helpful. Breakfast was okay but there were a lot of ants around the jams. Overall, great value for our short visit.
Nizar Reksa (17/11/2016 05:08)
The rooms has bad smoke smell
Rahadian Sabarudin (19/08/2016 08:51)
Leakaged.from ceiling in front of room.breakfas tasted not so good
Vega Ryanto (29/05/2016 12:04)
Good hospitality and facilities
jemmy kristianto (03/07/2016 16:21)
Good place
Indra Ibrahim (04/06/2016 04:16)
Loveit
Sammy Bakrie (26/01/2016 17:03)
Lumayan lahh..