Komentar :
Rushian Moto Babe (14/04/2018 09:42)
The worst service I have ever experienced. Do yourselves a favor stay anywhere else but here. There are so many nice villas and hotels around for the same price and even less with such a nice staff and management.
Our experience:
You pay for your food at the end of your stay, they calculate everything and tell you a total sum to pay. Several times throughout our stay we asked and reminded for separate bills. At the end of our stay they show us a total sum for us to pay together without any breakdown. We asked for a breakdown so we can pay separately and we discover they put someone else’s bill on our tab. We resolved that and then were told we have an extra charge for our snorkeling trip (we asked our boat captain to drop us off at Nusa Penida instead of lembongan after our snorkeling trip he was much obliged and said no problem! No mention of an extra charge whatsoever and even offered to pick us up) when he picked us up the boat captain ONLY THEN informs us he would like 400k extra for us to pay him personally. I reasoned with the captain and he agreed that it wasn’t right to try to charge us without telling us beforehand that he would charge us. So he said we don’t have to pay anything and apologized profusely and even took us back to pos manis on his motorbike. I really appreciated his honesty and still gave him money for his time and for being fair.
As soon as we got back to the hotel, the manager tells us we need to pay him personally 200k for having the captain drop us off at Nusa Penida, (mind you not 400k like the captain wanted to charge us lol) I explained I already paid the captain and he said oh okay. But then at the end of our stay as we are checking out the manager tells us to pay the 200k again. I tried to explain “sir we already paid the captain and I explained this upon our arrival from the snorkeling trip already.” He cut me off and said no we must pay and after going back and forth for a while he finally called the captain and reluctantly agreed to let us not pay as a “favor”
Our room was on the other side of the villas with many stairs and my friend had a bad knee and we were both worn out. We kindly asked if they could bring our luggage to the front. The manager kind of looked at us like we were crazy and said there is no one to bring it till later so if we want someone to bring our belongings we will have to wait. No problem. Eventually two of our bags were brought to the front and as our shuttle is just around the corner to take us to the boat I realize that one of our large bags was not there. I asked him about it and he said “Go get it yourself”
To my delight on the shuttle ride to the boat I notice a lovely farewell departing gift underneath the handle of my luggage. Someone’s freshly chewed gum smeared across the handle. Delicious. Thank you Pos Manis for such a pleasant experience :)
To the rest of the staff that works there, I very much appreciated you and this review is not on any way directed towards you. Suksma for everything, the food was delicious.
My humble opinion, until the manager is not removed from his position, I believe you will have a much more enjoyable and pleasant experience elsewhere.