Komentar :
Dawa Lhamu Tamang (24/05/2018 08:47)
We were assigned Mr. Gautam as our guide. He came late to pick us up at the airport leaving us searching frantically for the pickup sign with our names. He gave me a sim card which didn't work. Then next day we had kintamani full day tour, but he was late again making us wait in the hotel lobby for almost two and a half hour, because of which we missed the Barong dance. Next day we had half day uluwatu tour, but he argued with us saying kecak dance was not included in the trip. Finally, I had to convince him to take us for the dance in lieu of the Barong dance which we had missed because of him. I had been to Bali last year too, so I was well aware that the half day Uluwatu tour included a visit to Jimbaran for dinner, but he didn't take us there too. But since I didn't want to have any more arguments with him, so I just remained quite and thanked god that I had booked only 1 and 1/2 day tour with Pacto. We did the remaining tours with another travel agency and had a wonderful time. So in all, I had a bad experience with Pacto.
pranjal piyush (16/05/2018 12:40)
Worst experience from this agency.The tour guide was Astawa and he was not interested in telling us about the city.Busy chatting away with the driver in the local language.When we asked something he made fun of our language.The Pacto company has a monopoly over all the sites and packages.He skipped one of the places mentioned in the package.He gave us Sim which is unregistered and I had difficulty getting it done and he did not help us at all.Just saying that "company will do".I hope people who come to Bali can make their own trips.Just book for the transport and you can visit places and go for discounts.Pacto is charging too much and not helpful at all.
Mohammed firoz Hanif (23/09/2017 13:32)
Very good service. We loved the tour guides. I would recomend pacto travel. The best .
Vedhosi Vaibhav (16/08/2017 04:15)
One of the best tour operator. Mr.Astawa tour guide was very kind and patient to show each and every thing. Really thankful and appreciate Pacto for taking care in the best way possible.
Simone D. (03/08/2017 06:07)
THEY RIP YOU OFF! PLEASE DON'T MAKE THE MISTAKE WE MADE.
Worst guidance you could ever imagine..
We have been stranded for days and have not heard from the organisation.
It was supposed to be a round trip for three weeks and we have been stranded without any help or communication from Pacto.
If Marcel has been appointed as your contact person. Please save yourself from trip from hell.
Lalit Bisht (04/12/2016 16:46)
booked the trip to bali through makemytrip booking id: IN1609B6S1708698 . The service provider was Pacto Ltd. The guide (Mr. Natra) picked us from airport to hotel in kuta. He was very helpful and good in his work. after three days our stay was in nusa dua for another 3 days. Another guide came for pick up from kuta hotel. That day we lost our luggage in some cab so we were following it with cctv footage and all , and told this guy to wait for a while. Meanwhile this person leave us without giving us information. He even didnt tell us about the next day cruise dinner timings. It was a new place to us, somehow we managed to get a taxi and reached Nusa dua. But we missed the next day cruise dinner as the guide has not conveyed the timings for the same. Pathetic service .....
Thimmaiah K (20/03/2016 16:24)
We booked a trip to Bali through Make My Trip, India and Pacto was the partner in Bali. Must say, it was an excellently planned trip. Amazing guide(Krishna)! Did not face any issues at all. Good job guys. Thank you so much especially to Krishna again, who was very courteous.
Mohammed Hanif (23/09/2017 13:32)
Very good service. We loved the tour guides. I would recomend pacto travel. The best .
Ngurah Juniadi (20/01/2017 23:00)
Big travel agent.
ad kennis (07/01/2015 15:48)
Travel Consultant Nining of Pacto Tour & Travel PT ( Sanur ) gave us the advice to travel with Blue Water Express with Fast boat from Serangan (Sanur) to Gili Trawangan. A very good advise what proved. The boat trip with 58 people to Gili was good, very safety, reliable and very pleasant.
But because some stormy days (6th January last) it was not possible to return the trip by fast boat . Alternative was flying through Lombok to Bali. This solution of BlueWater Express was more than brilliant, what an unprecedented SERVICE. With a small boat we were taken to Lombok Gili, with four companions to the safety. On Lombok we were well taken care of and all accompanied by an employee plus a driver of BlueWater Express and we were taken by bus to the Mataram airport for a short flight with Lion Air to Denpasar. He also took care of the ticket for us. At Denpasar airport we were picked up again by a taxi driver BlueWater Express and transferred to our hotel in Sanur. This at no extra cost !!! Such unprecedented SERVICE we have never experienced . Pacto Tour & Travel PT and BlueWater Express many thanks.
Mr Ica (14/03/2014 04:31)
Nice