Komentar :
KinKi Lalbum (24/10/2017 21:23)
Used Vanpac to move from SG to USA about 2 months ago. Overall it wasn’t a very pleasant experience.
Pros:
1. Staffs are generally friendly and helpful, especially my sales Jagdish
2. Packed all stuffs very carefully
Cons:
1. The packing team left out one cabinet forgot to pack, I had to throw all the stuffs inside eventually
2. When the shipment arrived USA, their agent told me US customs is preforming a custom check on my shipment and I need to pay for US$5xx to them. I asked for evidence that shown the inspection really has taken place, and they only gave me an invoice issued by their company. And when my shipment arrived, I don’t see any boxes of my shipment has been opened at all. I wonder the US customs may have used a huge X-ray machine to inspect my shipment, that’s the only reason they don’t need to open any of my boxes to conduct an “inspection ”.
3. When they deliver my shipment, there’s few boxes I need them to move inside to the house and reassemble, they keep asking me question while they are moving other boxes in my garage. None of them has asked me to count the boxes with them, and I didn’t know that they are doing that without me until they ask me to sign. I do sign on it but I have indicated on the form that I didn’t check on all items. Guess what, one month later, after I opened all 100+ boxes, there’s a missing piece of box, but their insurance refuses my claim cause I have already signed on the form. I don’t even want to argue with them, the whole thing was just stupid!!
If you happen to use their services, don’t use their insurance, it’s a scam!