Komentar :
Samantha K (15/11/2016 06:19)
Very bad customer service...
I went to this branch reception counter today (15th Nov 2016 @ 1224hrs) asking for help on my internet account...
When I reached e reception counter, a male CS was talking to another long hair lady staff & show a unhappy face when I approached him...
At first, I dont understand what he meant, so I replied him that I cant remember my password thinking that he was talking about my internet password...
He gave a very sarcastic remark by saying "u mean u cant remember your own ATM password?"
Thereafter, asking me to go to the ATM to reset my internet password whereby I had did a wrong transaction on internet activated & was unsuccessful...
I went back to him again (still talking with that lady staff) & he did it for me with a kind of unwillingly to help face expression...
After doing it for me, he went back to the reception counter making another sarcastic remark to the lady staff on my wrong transaction that I had done...
I really felt very disappointed with this branch customer service as I thought reception counter staff should always be polite & friendly to any walk-in customer as this is the 1st step for the customer to refer for help that they need...
Anyway, I will never want to visit this branch anymore after this bad incident...
Loans Loans (07/06/2016 07:07)
Good afternoon.
I would like to feed back about your front desk at City Plaza. I went there few time, always see the Cisco man helping customer as only one Chinese lady wearing a black color spectacles frame serving the customer with no reaction on her face.
She asked me to wait for 5 minutes and she took my card went into the office and came out just passed me the card without saying a word. I have to go back and asked her is the card being activated. She blink her eyes without saying any word.
It was happen around 2.10pm to 2.30pm, you may see the CCTV, you will see what is happen at your front desk.
For a person who serve at the counter, must be precise and clear. I told one of the staff in Blue T shirt that if i saw the girl smiling i will strike 4D, the staff Smile one his face.
Hope that your staff service will be improved. You may contact me at 96163635 as i am one of your regular client.
Belinda