Komentar :
Fun Kwok (19/12/2017 14:27)
This is a big shop but the service is so below par.
We were looking for a particular pair of boots, and the staff just checked on the computer and told us that Suntec city has the stock. The staff didn’t even bother to call the suntec shop to check if they have the stock at all. And we were sent on a wild goose chase as the boots was not even available at the suntec outlet!!
Bad service to the core.
And cut to a few days later, I was looking for another pair of boots, and we chose another staff to enquire on it. The pair that we liked was available but the laces was spoilt. The staff tried to change the laces for us but it was not feasible as it was a different length. Then she just check on the computer (again!) to see which outlet has the stock. Bugis has it and the staff claimed that she can only SMS to check if stock is available. What? Anyways, long story short, we went on our merry way to the bugis shop, and the bugis shop told us they did not receive any message at all. Probably because the manager wasn’t on duty.
But seriously?? Raffles city Timberland, please buck up your service level. You are pretty much a flag ship shop and your service needs to be brushed up and please stop sending your customers on a wild goose chase.
Ah Meng (20/01/2017 04:59)
Cheap goods during off-season. Outlet has steep discount
SK Lim (24/07/2016 18:51)
Quite a relatively large store from Singapore perspective. Usually buy timberland products from Amazon but you can touch and feel actual products at this place
Jeffrey van den Brande (09/03/2016 12:48)
Relatively large outlet of the Timberland brand, they have a large collection but still don't have every item on stock that you can find on their website.
SK L (24/07/2016 18:51)
Quite a relatively large store from Singapore perspective. Usually buy timberland products from Amazon but you can touch and feel actual products at this place