Komentar :
Steven Chew (27/05/2018 09:44)
Checked into BCC hotel at 4pm yesterday. Was given room 1208 & 1209 but was told by the counter that room service had to check room 1209 first to confirm ok before we can go in. So we stayed for a while at 1208 till they told us 1209 was ok. Did not think much of it...
Did not use the room except to put our luggages and left for the mall beside it. Came back at around 10pm . Found a few small cockroaches in the toilet sink. After shower, found another cockroaches inside the fridge and another one crawling on my luggage.
Started to look around and found a few small cockroaches near my shoes and when I start picking up - they all ran under the bed. Tried to shift the bed and more were running around near below the bed. My Son on the other bed started to check and found one cockroach crawling out of his pillow where he was just sleeping on.
Called front desk and they immediately inform us that they will change our room. I immediately open the room door to wait for them and found 2 house keeping guys walked past my room holding a can of pesticide. I called them and told them about my room condition and they offered to use the pesticide to spray. But I told them that I am waiting for some one from front desk to come up to change my room but offered to show them the “evidence “ in my room. Also asked one of guy why if there are so many cockroaches and if they knew about it. He just smiled .....
Was given room 1220 which is a Premier room. Had to move all my stuffs in the old room to the new room while the guy that came to give me the key look at us without helping.... I had to make 2 trips with my Son to take our stuffs and the guy asked me rudely where is the key of room 1209 when I was still half way on my 2nd trip to gather my stuffs. Bad altitude!
Came to the new room 1220 at 11.10pm. Finish unpacking.... took 2 bottle of complimentary water from the desk and opened the fridge. A cockroach run out....::: too tired to call front desk again.
I started to Google about “BCC hotel with cockroaches” on my mobile. Found several reviews since 2016 about this problem. The management response was that they will upgrade the facilities and do better to prevent this problem again. Seem nothing improved since then. Maybe BCC hotel will response to my review with the same answer.....🤔
But I am not definitely not coming back to find out whether they improve or not.
Adios BCC!
Soul Kain (22/05/2018 02:45)
Poor food quality and taste. Not up to standards of a 4 star hotel. Rooms are spacious. Price affordable. Good location, near to shopping centre and eateries.
joshua hwang (13/05/2018 12:31)
Wonderful place to stay overnight, hotel is relatively is clean and although the furniture is a little tired, it fits the purpose and is comfy. Toilets are big as well and beds very comfortable. The hotel is well situated near a mall and market, which serves to meet the needs of a leisurely traveller. Food nearby is delectable and really affordable. Hotel is affordable as well provides great value. Would definitely return to the hotel again.
Siang Fatt Cha (01/05/2018 11:31)
Customer service are polite and smooth during check-in. Room are spacious but cleanliness can be improve. Overall satisfied with the stay.
Ho Wee Ching (23/04/2018 10:11)
Location of hotel is great. Convenient with a mall right beside it. Service is excellent as well. The down side is the room are not exactly clean. Bed sheet has stains and smells. Breakfast is free, but horrible. Don't expect too much from it.
jasrine Leekhaw (04/04/2018 03:05)
My favourite Hotel when i visit Batam. Although old but room are spacious, walking distance to A2 for seafood dinner, Massage @ SGD19 for 2 hrs, super nice fish soup opposite coffeeshop ( Eatern Food Court) & shopping mall just next to hotel.
Hui Qi Ng (31/03/2018 09:08)
The room we got was rather old and dirty. There were insects on the curtains and cockroaches in the toilet. The aircon was not working well and it was rather hot too.
Susan Lew (22/02/2018 05:26)
We check in on 16-Feb-2018 stay over at Room 609 & 610. There are no hair dryer & not enough towel to used. When I called up no. 3-Room Service, i was told to call no. Zero. For towel & dryer. When i have called up zero
I was told no towel & no dryer. What!!!! Why??? What kind of service is this? At the same time, i also called to said that Room 610 cloth hanger screw is unscrewed & that the hanger fell off. Why are there so many problem. Why things are faulty but yet undone before customers check-in.??? honestly, our Family always love to stay in BCC, unfortunately service isn't getting better. There is no excuse for having/being "peek period" that service went down. Please buck up for future service.
Damien Chia (11/01/2018 03:47)
It a nice and modern hotel
Around 15min distance from port to hotel
Front office staff is warm welcome for all guests
Hotel room was huge
Swimming pool. Free WiFi, security check at the entrance, bar, game area.
Restaurant was available in till midnight
Breakfast normal
More than 20 floor
Behind the hotel waking distance is a local food court
Beside the hotel is shopping mall
Nur Haryanti Abidin (16/11/2017 18:34)
I actually love staying at BCC because of its location. So near and convenient to get to the mall and many food and massage parlours/spas nearby without having to take a taxi. And the area is actually cheaper than Nagoya Hill.
The bed is huge and comfortable. Although the detergent fragrance is a little too strong to some, but still ok. Room is also huge compared to most other hotels.
Downside is Cockroaches. They never fail to appear each time we stayed there. The worse was during our third stay. I have phobia of bugs especially cockroaches. Therefore that has to be the last stay.
Bor Lian Ng (29/11/2017 10:04)
Location was great.. alot seafood nearby. Stuff was friendly as always. Enjoyed my stay..
Casse Woo Mew Yee (07/11/2017 16:31)
This is the worst hotel that I had stayed. Need to pay SGD 100 deposit, I never pay for any hotel deposits when I staying and this is the first I had. We about 14 people stay a night, my nephew at night swim at swimming pool and accidentally had a cut ,and the blood was stain on the towel, when we check out on the next day morning, the interested thing come they charge us for the cleaning fees, and they said one towel missing and we need to pay for it SGD25 per piece.. We add a bed for a person at one of the room, we are not sure the worker have give him an extra towel or not, they day their record have and we missing it. Please la come on, we know how clean the towel it is, it's use by how many thousands people already, we took for what??? To burden our luggage weight? In the end the deposited gone half of it .. This is the worst experience that I had about 5 years ago... And it's horrible experience that I had and until now I still clearly remember it. And you know what? They said they will contact me to get back the money if they found the towel... We had no choice coz rushing to ferry terminal time was arrived.. Please be careful, and check how many towel, pillow, slipper, etc should have in a room, if not when you check out, you know it.. No end to pay for what their saying, especially for those in a group of people.
Kashif Chikondi (16/10/2017 13:00)
Visited this lovely place with my mum and we weren't disappointed. It's very clean and offers some "feel at home" ambience. We stayed on the 20th floor and the views from both rooms were great. The stuff as portrayed in the picture were as friendly throughout our stay. The Sous Chef (Sugeng Notto) and Team Captain whose name has eluded me we thank you! Till we meet again.
steven toh (16/10/2017 11:02)
The location is good, with nearby shopping centre and massage parlour, great service from hotel and price budget.! Highly recommended
gemini laki (14/09/2017 11:25)
Wonderful hotel. Spacious room. Stay in room type with own whirlpool tub. Excellent.
Nyimas Rozelinda Kemas (10/09/2017 13:10)
I admit i have to agree with the positive reviews. Especially the services from the staff. Simply great👍👍
steelmate 8209 (01/09/2017 14:15)
Qt first issue me 1501, took the key card went up, then saw that there are luggage bag inside the living room, then I quickly lock the front door and went down to front desk and in from them...............then after they went up to chk they issue me 1601, come in only wifi not working , need to call front desk and they say technician not free. Need to wait for 2-3hrs, later then they come n chk. Spend another 30mins or so then manage to boost the wifi signal. Next the bathtub , jazkuzza not walking ..... Follow by the shower head leaking too..... Which is why I only give them one star rating. Although the front desk are very helpful .
Xinpei Lu (09/07/2017 15:02)
Not a bad place to stay. The room is clean and the staff there is very friendly.
Adi Kurniawan (04/07/2017 03:56)
A good and comfy place to stay. The hospitality was nice and the location was good with a big shopping centre nearby. Too bad the access was a bit difficult and the condition of the road was bad. Oh, it also has a great view of the harbour and Singapore as well.
Ufo Lim (15/06/2017 04:28)
Location is good but waiting lift for up and down took me at least 15mins
Natalia Huang (22/05/2017 15:27)
The room is big... The toilet is OK. But the water just so bad. . Very slow... And can not manage it. Sometimes so hot... Like boiled water. N sometimes cold. .not even 1 Day. We checked out.
Philip Juntak (12/05/2017 09:02)
Just a 2 minute walk to bcs mall and food centre. All in all making The BCC hotel an ideal location for rest and relaxation
Anthony Koh (17/04/2017 00:21)
The lift is very slow, the room is a non smoking room but it is filled with cigarette smell, asked for additional tower but was rejected. The only advantage is that it is near to BCS shopping centre and eateries.
md zacky (17/03/2017 20:57)
Stayed for 2 nights in a room on the 4th floor in a family room. Room was pretty broken down. Both the bathrooms has water fluctuation issues. I dont really mind about that. But whats worst was their sofa, in the living room, infested with cockroaches! My family was petrified for both the nights(i did not ask for room change as it was quite troublesome with the kids around) as cockroaches starts crawling out when it get dawn. Yes it was reported to recep but even after a guy came up (twice!!!) spraying cans of pesticide, cockroaches dont stop coming. My daughter even found 1 dead bed bug on her bed. Really made me curios on their 8 point rating....This was actually my 1st, but also last stay.
Henry Wiswanto (16/03/2017 14:08)
Because this place located at very popular location and centre of business distrist in Batam, you also can find a lot of food courts, supermarket, departement store ... really a wonderfull place
Chris Castillo (06/02/2017 05:18)
Simply the best. The staff is soo atenttive and caring. Room service is cheap and good.
Pilots and the local Government uses this place for years!
Koh kelen (18/12/2016 01:48)
LIKE
1)The BCC Hotel the best location, room is clean. I usually book the apartment with kitchen with family. We would walk across the road to wet market to buy fresh seafood and cook in our room. I usually stay for at least 5 nights.
2) Many small Hello Kitty shops near wet market area too.
3) Food court at night - food standard drop over the years and getting more pricey. A meal of four would cost you at least S$40. Stall owners changed very often.
DISLIKE
1) Smoking - There's one thing that I dislike about this hotel now is they have relocated their lounge to the lobby. We could smell cigarettes from the lobby. I could also smell cigarettes from some of our neighbors' room.
2) Breakfast - some items finished before the buffet end at 10am, I asked for refill and staff said no more food. Buffet choices not great. Saw the staff handling food in the kitchen and I would advise u not to watch as it may lose your appetite.
3) Lobby's Toilet - the staff like to use a lot and strong perfume air refresher in the toilets. Saw few cans behind the toilet bowl, automatic spray on the wall. I even saw some guests went in toilet and quickly rush out complaining the smell is unbearable.
Chee Keong Soh (17/11/2016 14:36)
Family-friendly hotel at affordable price. Surrounding the hotel you will find the BCC Mall, A2 Food Centre and many spas. The BCC Mall spots a cinema, a hypermart, a bowling centre and numerous shops and restaurants. For a taste of local cusine at affordable price, dig in to the many stalls at A2 Food Centre. Highly recommended.
Jeanette Kow (18/10/2016 04:18)
About 10 minutes drive from Harbour Bay ferry terminal.
Near several walkable spas and massage as well as less than 5 minutes walk to BCS mall.
Near a A2 foodcourt place as well as several eateries.
Eric Chan (28/10/2016 03:46)
Good location and friendly staff. Owners need to seriously think about investing to upgrade or maintain the rooms.
Jeremy Lim (17/09/2016 13:03)
Conveniently located. 15minutes drive from Batam Centre Ferry Terminal. Behind A2 food court and beside BCS mall.
Have a couple of good massage places nearby too!
Maria Magdalena (09/07/2016 00:34)
The hotel building is good. But I'm not satisfied with the food and room service. I called the room service to fix the air conditioner but nobody came until the next day.
Hamzah Rifdi (07/07/2016 00:22)
Bagus Dan nyaman
Tan Dei (08/06/2016 07:54)
Large room with large swimming pool. The gym room is also quite established. Recommended hotel to go in Batam.
James Mac (01/05/2016 14:51)
Whit? Nae square sausage, tattie scone n black pudding and a roll n butter fur brekies haha. The hotel and the rest of Batam needs regenerated badly. The staff though are friendly and helpful and service was excellent, maintenance guy was quick to respond when the room tripped, no bad. Expect to be looked at if yer a westerner, a lot.
Nancy Tan (09/12/2015 07:00)
Horrible! Extremely Disappointed. Hotel room reeks of sewage smell . Checked in to the hotel on the 8th dec. Check in was extremely slow taking ages for them to process . Room was indeed large and spacious but very old and dirty. Bath towels were extremely dirty. We do not dare to shower with the dirty towels. We stayed on the 21st floor and has to endure the stinky sewage smell the whole day and night. We complained about the smell but they could not care less. Request for additional pillow and was told they cannot provide. Head frame was very dusty and there were cockroach in the room. Got bitten in my arms and thought. Yes It's near the BCS mall but the walkway there is stinky and uneven road. Breakfast was terrible. The food is horrible. It's the most horrible hotel I ever stayed in. Will never never step into this hotel again