Komentar :
Shieleen Heng (21/01/2018 08:31)
When is Zero-star review be possible and applicable? Right here at Hotel Jen Sky Bar in JB!
My boyfriend booked and planned my birthday dinner weeks ahead, spent hundreds of dollars and lots of effort to make it enjoyable for me, but end up table reservation spot was changed to a small corner down the pool deck whereby it wasn’t meant for anyone to dine at. There could have been a better way to relocate our dining spot to a sheltered place but no, Another group of customer was affected as well.
- last minute accepted private event bookings without informing us, obviously don’t care about our booking at all. We could have plan a better dinner elsewhere!
Heard from the manager on shift that night, it was Verene, the sales director who accepted last minute booking of the private event and the GM friends were there in the next private room as well. EPIC MANAGEMENT FAILURE
- table decor (paid separately from menu) was drenched and kind of messed up
- chairs were wet and uncomfortable, and we had to ask the staff to wipe it dry before we can take our seat
- no great view at night, not a single thing what we expected at all
- RM180/pax 4-course dinner tasted and presented worse than any casual eateries, totally not fine-dining standard. Not even casual fine-dining. We sent back food by 2nd course.
- was contemplating whether to just leave but we decided to see how the main course will turn out. Turns out we should have just leave the place, the main course is ridiculous!
- Both food and experience FAIL. Noisy music and horrible singing and lighting (spotlight that keep changing colour) from the main dining area from the private event customers. No romantic mood AT ALL. Seems like we’re dining in the dark.
We’re plain unlucky, the only thing is that luckily we didn’t choose to stay at Hotel Jen because it ain’t worth it at all. 👎🏻👎🏻👎🏻👎🏻👎🏻 Even when we pass by the spa to get to skybar, the staff at the reception counter looked so unhappy to simply point and guide us the way to skybar.
In the end, 1 pax dinner was waived out of goodwill. Went back to our hotel (Amari) and instantly felt so much better! The service and food standard between these 2 hotels are 2 poles apart!
On the other hand, the waiter was excellent in serving us that night. Many things he helped to check and try to make it better for us. Too bad the decision makers are horrible and very good in disregarding other customers.
Billionaire Gan (27/12/2017 14:27)
What I like:
(1) Good ambience.
(2) Good service & attentive staffs.
What I don't like:
(1) Red wine served in plastic wine cup.
(2) Over cooked rib eye (we ordered medium well).
(3) Mint sauce for lamb rack was diluted.
.
Kaptain Kerr (12/08/2017 14:17)
Love this rooftop pool and bar. Been here twice and highly recommend. Pool is perfectly designed to make you feel on top of the world. Bar excellent too.
Chan Chan (12/08/2017 12:23)
Decent burger for the price.
Nice ambiance overseeing the harbour.
Hariemohidin Mohidin (13/03/2017 10:03)
BBQ Dinner at Skybar Hotel Jen Puteri Harbour JB