Komentar :
Nick Peh (22/05/2018 02:51)
Pretty crowded place as usual in any hospital within sg, milo and biscuits provided in the morning session like before 1100hrs, these extra miles relieved hassle for ppl who r waiting for early consultation. Shuttle bus available at door step to bus stop outside outram mrt exit.
Anita Tan (23/04/2018 08:36)
I fixed an appt with Snec a year ago for annual check on 7/9/18 pm where there would be a visual field test followed by dilation n consultation. But to my surprise I received a notification recently giving me two appointments on different dates n times. I felt Snec does not respect their customers. Should they want to change their regulation, they could have done it after the patient has attended the last appointment on 7/9/18 n not just simply change by sending a notification without even an explanation. Poor patient service!
Knight Yim (05/04/2018 02:10)
You call this an IT nation?we were there @8.30am.. directed to clinic 5,register and sit there like a lost child for 30 min before the counter call us and redirect us to lvl 3 rm 34 for some test....as it was quite a crowd there...we expect it to be a long wait....but i notice that those came after us had already left and we were still there waiting like an idiot!!!
Finding a bit unusal....we check with the counter and realise that the file was not even there!!!And we have to sit and wait for another 10 min before they rush our files to the room..it 10am now...we have been waiting for an hour like an idiot@!!! PLEASE....don't gives me the lame excuse that it's a different lvl and department...go and find a solution to the ISSUE AND FIX IT!!!It's not the first time and i don't think it will be the last!!!
Fyi...this is the first test of the day..i don't know what time can we finish this as we still have Evaluation and Consulation room to go!!!maye in time for high tea @ 3pm?
Janet Neo (12/03/2018 08:38)
Accommpanied my hubby for his eye appointment at 2.45pm today but still waiting to see doctor & is already coming to 4.30pm.
Is really a waste of our time here.
Rebecca Low (08/03/2018 12:45)
Lousy doctor totally wate my money and time. stating the obvious even a 3 year old can tell diagnose me.
Mahmood Ali (02/12/2017 20:45)
One of the top eye care centres, not only in this region, but world wide. This institution has got a high repute for providing the best diagnostic and therapeutic services to the eye patients. Waiting time might be long, as the cases that are being treated are quite complex one. It might take 15 to 20 minutes on average for the work up of a routine case, while some cases might take every an hour as they need further investigation and opinion from experts.
zamri hairom (01/11/2017 09:13)
Went there at 9.30am and by 1.15pm haven't finished with seeing the doctor. The wait was exasperating but one Dr Ann who took my blood test was purely professional and experience. Where for the past 2 visits, the staffs there failed, she managed it in only 1 try. Kudos to her and only peeve I've got is not getting her full name.
Benson Lee (03/11/2017 03:22)
PATHETIC EFFICIENCY... HOURS OF WAITING TIME
Chris B (02/11/2017 07:26)
Service sucks appointment for no reason at all. Should be just as good as a walk in.
Dex Hoe (19/10/2017 08:15)
Almost two hours of waiting time because the appointment made my clinic wasn't an appointment for consultation but an appointment to make a reservation.
Zaw Lwin (02/08/2017 08:50)
Advanced care and best communication.
Sarah Lim (28/07/2017 02:33)
It's been tough sledding as my mother's primary care giver and few days ago I brought her to the Eye Centre for follow up. She was disoriented that day and I asked the nurse passing by to help check our turn. She said she is not the right nurse and walked away.
There is no help until another nurse came by. She said she could contact colleagues from another department to come and hear my complaint or I can call their hotline to feedback.
She then saw a guy passing the clinic, stopped him and asked him to attend to me.
In the first place all I wanted from the nurses was to find out my mother's turn but it was surfaced as if I wanted to give feedback.
I spoke to the guy who identified himself as Patrick and he tried to apologise for the incident after I vented my frustrations on him.
I know it can be very stressful working in high pressure environment but please know that being patients and families we too experienced stress. In this aspect the nurse is in a better position due to their direct attachment in the clinic to communicate the appropriate response.
I take it that that guy Patrick's apology includes the commitment for the centre to do better. Then stay grounded and see what you can do to help us.
His namecard states that his number is 63229410.
L Y Yang (21/03/2017 10:34)
I fully agree with Chris. I accompanied my 80 years old Senior for a eye check up. It was a really bad experience. He was given an appointment at 2pm. We were there at 1pm and given a queue number. Subsequently, file was messed up and we were asked to wait at the wrong room. We approached the staff nurses and none is willing to help us. Their identical response - "Sorry, I am in charge of ...., your name is not here, please check with other staff." The nurse who asked us to wait is no where to be seen.
We got no help from these nurses tried our luck to the doctor consultation room. We were told his record is there and asked to wait. One hour later we checked again and was told it was with the doctor next room. I told the nurse that we had no lunch yet and asked how long more we had to wait. (So we can decide what to do) But another rude staff told us off that "we won't know you dont have lunch. Irregardless of what time you arrived, you are given a queue number for your appointment time." Well, If that is the case, our appointment time is 2pm! We decided to went downstairs to have a meal and came back 10 minutes later. And she said "you went out right? We called you many times and so now you have to wait"
The whole incident was riduculous. It ended at 5.30pm. The attitude of the nurses were totally unaccepable. Messy, irresponsible and rude.
Chris Lee (07/03/2017 01:23)
My 80 yr old dad had an appointment on the 3rd June at 230pm. The place was so crowded that he had to wait till 5 plus before he was attend. Surely the clinic can be better at organizing? If it's a walk in then no complains but it's a fixed appointment and for my dad it's painful cause of his poor health
Tuck Sing Lee (24/02/2017 08:07)
Amazing service.
Brought my mom for a checkup and was very surprise by the amazing service. When the cab stop at the door step, a staff came over, help to open door and brought over a wheelchair. Very helpful.
Had some issues finding DMC but Nurses were Super helpful in guiding us.
As per some reviews here, they gave out hot tea and biscuits for elderly while they were waiting. This is good because the aircon is cold.
Registration counter staff was very clear with instructions and the kind of payments. Thankful for the Pioneer card, the bill is management. I couldn't imagine what will it be like if this was in the US.
All in all, thanks to all the staff from SNEC. Especially the Nurses, you all are amazing. Because sometimes elders might not understand why they have to wait for a period of time due to long queue so they might complain, you all were very patient.💪👍
Ilia Tivin (15/01/2017 16:26)
Enjoyed the experience here, it was efficient and easy, highly recommended.
Thomas Lew (05/12/2016 14:47)
The place is very crowded. However they have special tags to identify the elderly. They served milo and biscuits to the people as the wait can be tiring. The nurses are also friendly.
Winston Chan (15/06/2016 07:57)
Slight long wait time due to queue, but it helps with staff serves milo and biscuits to waiting patients. Good feature to keep it.
Good signage on floor and footpath between stations, too. Thanks
Andrew Boon (10/06/2016 13:34)
Health workers were very proficent & competent. Estimated time for each procedure before seeing the doctor was spot on.
Good show. Uphold the standards of a 1st class hospital.
Gabriel Soo (05/08/2016 09:49)
The staff were professional,they also provided milo and a piece of biscuit
Mehmood Abdullah (18/05/2016 19:14)
My experience was good. May be it did not go exactly as expected with others hence the low rating.
Daniel Linwood (10/05/2016 07:52)
Very complete eye hospital. Also have very good service too. Have free of charge service bus yo tame you from Outram Park MRT station to hospital. The bus also serving you to another hospital like cancer hospital. Diabetes hospital etc
CraftHunterGaming - (23/11/2015 11:08)
Very nice building with very nice Mitsubishi lifts .
Also the optometrists were nice too!