Komentar :
Erin Kerwood (09/10/2017 12:35)
Varied selection of Aussie brand dresses. Most are of pretty good quality and sizes large enough for those are not tiny Asians :-)~ Service was good as well.
Tania Tulen (09/05/2017 08:59)
Always great styles and fantastic service
Diana Mahmoud (18/03/2014 02:47)
TERRIBLE CUSTOMER SERVICE!
I have had an unpleasant customer service experience with Shopping at Tiffany's in Tanglin Mall, a popular ladies clothing store especially among expats.
Twenty one days ago, I met a friend at the store. We browsed, picked out clothes to try on. I picked out three items--two dresses and one top. I gave them to the store clerk and browsed a few more minutes. When I went to check out, I noticed a lady in front of me and a lady behind me. It appeared that the manager of the store was training a new person.
It didn't matter. I chatted with my friend and when my turn came, I simply handed my credit card over to complete the purchase. Afterward, I continued on to lunch.
When I got home a few hours later, I found 6 items in my bag. I had paid for 3 additional items that were not even my size. I called the store immediately, kindly explained what happened. Since the woman I was talking to did remember me, I asked if perhaps the lady in front of me had called to say she didn't get three items she had purchased. The woman at Shopping at Tiffany's apologized and we made a date for me to return the next Tuesday to return the inadvertent and unwanted purchased.
As I live in a different part of the island, I returned to the store (by taxi) as promised. The woman on duty this day told me she could not give me a refund because she was not authorized to do so. She said the owner of Shopping at Tiffany's was traveling, and would I mind if they called me back when she returned. She told me it would only be a couple days.
One week later I finally got a call from the owner. She questioned me as to why I did not raise a fuss when I had paid for my items and why didn't I notice that the bill was larger that it should be. I explained that I wasn't even paying attention, that my focus was on my friend, and that I had called immediately 20 days earlier to explain the situation.
Instead of offering my money back, the owner wants to me accept a store credit. In other words, Shopping at Tiffany's shoved three things in my shopping bag I didn't want and could not wear, made me pay for them, wasted my time by having me come out there on two occasions, and wants to keep my money.
There are plenty of amazing small business shop owners in Singapore. We have plenty of choices as women when it comes to shopping. We do not have to put up with lackluster customer service or being treated as if we did something wrong, when we didn't.
THINK TWICE BEFORE SHOPPING AT TIFFANY's. Walk 10 meters to any other store at Tanglin Mall. Maybe you will be treated better than I was.
Bea Honest (09/06/2013 17:10)
Quality not brilliant.