Komentar :
alexey shavrin (27/05/2018 10:21)
Our visit a few months ago was absolutely incredible! My children(9 & 7) were delighted to see their old friends! I recommend the resort to everyone who hasn’t been there yet. The food choice was outstanding and the hotel was very family-friendly. Our room was cozy (Even not being a Suite), large and really fun for the kids! SUPER convenient access to all of Sentosa!
vic tran (20/05/2018 23:28)
We loved how close it was too everything but also far away enough that we weren't disturbed by any of the other guests or attractions. The bathroom layout was beautiful and has given us ideas for our new home. The breakfast buffet was amazing with so much variety and the best part we enjoyed was how high quality the pillows were.
The gym was a little small but perfect for the number of attendees and a good mix of music to keep me going.
I was disappointed on how expensive the laundry was and that the clothes were hung instead of folded but I think it's the same everywhere. I need to bring more clothes next time.
I would have liked to see nail cutters and a shaver with shaving cream in the bathroom because I forgot to bring some. Luckily we found some in 7/11.
Definitely want to come back again in maybe 2-3 years before we have our first baby. Thank you for the most amazing hotel experience in Singapore. We will stay longer next time.
Rick Neale (11/05/2018 10:20)
What an amazing experience, first of all the staff are very friendly in all areas of the resort. In particular i must mention Faith in the Fun Team who provided our 4 year old daughter with plenty of entertainment, even after one meeting she new her name for the rest of our brief stay. I must also commend Amresh, it was great to see a senior chef on the floor interacting with guests. Overall the facilities, food and staff are excellent. We also appreciated being able to check out then enjoy the facilities for a few hours before making use of the Freshen Up room prior to heading to the airport. It was also very welcoming that we arrived early and were able to access our room straight away, next time we visit Sentosa we will be back
Haoquan Ho (04/05/2018 00:00)
Staff service, food, amenities were all 5 stars.
Room cleanliness was 5 stars.
The only problem was room air conditioning. It was not functioning properly since setting it at 30c was no different than 20c. It was too cold to sleep comfortably and we had to be switching it on and off throughout the night. My son was having a slight fever and flu on the day we checked in so we were a little cautious the cold a/c will affect him.
First 2 days, great weather but we were not able to enjoy your hotel since my kid was under the weather, so we stayed in the room which was great.
On the day of checkout, we were hoping to hit the pool in the morning but it was closed due to weather.
Overall it was a great place to stay and we will return in the future to hopefully have fun as a family.
GCA Ocampo (22/04/2018 07:46)
The hotel was very beautiful. The location is outside Universal Studios, but it was accessible because the hotel gave us options of how to go around the place. We were able to do a lot of other activities we didn’t plan on doing mainly because it was easy for us to go around. The staff were very accommodating and helpful, especially Julie, who we met at front desk. The beach was clean and our family also enjoyed the pool. There were so many things we can do there and we just lacked the time. Will surely come back! Thank you!
TAN BOON YEOW (10/04/2018 12:25)
I would like to comment how pleased I was with the service provided to me by entire hotel staff. During my recent trip, I was fortunate enough to stay at your Island Suite - a luxurious & comfortable cozy room with great view. We also enjoyed the buffet dinner and breakfast! Everything in this hotel are amazing! I would like to thank in particular the following members of staff, Vita Wei (front desk officer) and Aishah (duty manager) – Incredible customer service. They are extremely helpful, friendly and courteous. I would highly recommend this hotel. Thanks again to the Hotel management for an enjoyable stay. I will be back!
Manami (02/04/2018 16:20)
I was really impressed by the service and the comfortable and clean room! I was perfectly satisfied with my stay at this hotel!
The family plan also quite wonderful and I really could enjoy our meal in the morning and at night!!! I wanna visit here again with my family!!:)
But maybe it’s not for couple even though there’s some special room for honeymoon couples as there are many kids and the event for kids will be occured frequently at pool during daytime and some couple will feel uncomfortable a bit...
But of course, if you don’t mind about these points, this hotel is still nice to stay thanks to the nice meal and good service with comfortable room!:)
Serah (30/03/2018 10:51)
Everything was perfect except:
1. The construction at the beach which caused smell of fuse.
2. One sink faucet not working at the buffet restaurant’s women’s bathroom.
3. The dryer at pool bathroom: I thought it was swimsuit tumble dry machine which only pulls moisture out and would take a few minutes but it was actually a dryer which had to wait a very long time.(I think it would be much better to put a machine that sucks out water only since swimsuits are very easy to dry afterwards)
4. It would be extra helpful and pleasant if the staff can hang the life vest for the guests when returning back when guest has more than one young kid.
Other than these we had a perfect experience at the hotel and it was better than our expectations, would recommend it to any families
Lum Mdm (19/03/2018 01:22)
Service is great. The whole family truly enjoys the stay at Rasa Sentosa. What really made our stay special was that we were presented a lovely chocolate anniversary cake. My hubby and I totally forgot that it was our anniversary (seriously), hence felt extremely warm to know that Rasa remembered! Breakfast and dinner spread never fail to impress. However for the Toots club - my kids (9 & 11) said that they were treated like 'babies' and hence did not really enjoy it so much.
Illyaslee (13/03/2018 03:02)
The staff was super friendly and accommodating. There was even snacks provided for checking in and checking out guest making our wait and time there more enjoyable. The buffet spread was fantastic. The overall vibes and feel of the hotel was lovely, felt like the resort was a little family like village. The roaming peacocks was also a nice sight. Had a really good time! Will highly recommend!
Heather Walton (28/11/2017 03:04)
I have recently returned home from a stay at this hotel and it was absolutely amazingly fantastic. The rooms although not huge were big enough,with plenty of storage space. Lets face it your not going to stay long in your room. They were beautifully decorated. The staff couldn't do enough for you. We upgraded to a Sea View room which I would thoroughly recommend. The view was wonderful. The breakfast had the largest choice of food I have ever seen anywhere. That was an experience all of its own. I would thoroughly recommend this hotel to anyone going to Sentosa Island and hope to return myself as soon as I'm able.
Angeline Ng Li Na (19/11/2017 04:41)
Wonderful place for a staycation with family and friends. Beautiful beaches, wonderful swimming pool both for the swimmers and the non-swimmers. Sumptuous buffets....feast for the senses and wonderful music. Thoroughly enjoyed ourselves. Will definitely come again.
Joshua Tsu (18/10/2017 10:10)
Amazing, relaxing atmosphere. Great quality and constantly improving facilities and amenities. Customer service is top class. Breakfast spread is delicious and has a huge variety. Works for families and business travellers alike. The high-ish price is definitely worth it.
Alex Hollingworth (04/09/2017 04:32)
Great for kids and family, couples might want to avoid although there are some adults only pool and restaurant. Swimming pool and kids club good. Restrictions on slides stopped our youngest going on as no adults. Also no kids younger than 5 on peddle boats or kayaks even with adult and life fest. Good food and breakfast and buffet. 4* as overall service was slow and poor for this level of hotel especially in bars restaurant and staff were too busy to care
QiaoLing Woo (03/09/2017 13:02)
Awesome place for a weekend getaway, especially if you have little children. Super family friendly place with pools catered to the little ones, and well equipped indoor as well as outdoor playgrounds. Private beach is quiet and not as crowded as the rest of Sentosa. Price is a little on the high side but I would definitely consider returning if there's an occasion for it.
NML NML (31/08/2017 09:28)
Rooms were clean, amenities were great. Plenty of food options and great quality. Pool area had showers and clothes dryer, separate ensuite area with blow dryer great for later flights after checkout. Pool offered water slides with water activity area with main pool sectioned into kids pool, open age pool and adults only. If pool isn't for you opt for the beach with canoes etc. Walking distance to main attraction area of Sentosa.
Osamah Albanyan (14/08/2017 11:02)
Very nice hotel with good view and excellent service staff was very friendly and helpfully. We had a lot of fun and the kids enjoyed the pool and the pay area. I highly recommend it
فندق جميل والخدمه ممتازه جميل للعائلات ومناطق ممتعه للاطفال
Yong Cong Wong (09/07/2017 10:32)
Was there for a wedding. Service by the staff was good. The view from the ballroom was nice facing the sea. As the hotel is quite deep inside sentosa, you will have to have transportation to get around.
Lisa Spurr (21/06/2017 05:42)
From the moment we arrived the staff were amazing, easily the most helpful and friendly that we have come across anywhere in the world. Would go above and beyond to help. Hotel well placed on Sentosa Island, away from very busy tourist central hub, but bus, cable car and monorail very easily accessible. Hotel well serviced and clean - would definitely return.
Esther Perh (18/06/2017 13:02)
Here for an outdoor wedding dinner. The fruits and flower table decor and tea lights/Christmas lights were the perfect touch for a romantic garden wedding. Food was great; I especially liked the salads, meat cuts and cakes. The sea is just steps away, you can seat on sofas with your coconut and enjoy the sea breeze. The parking lot is a little small but with a complimentary valet service it wasn't a problem.
Won Soon Lau (15/06/2017 00:01)
There are several pools to cater to both the adults and kids. The water slides are just what the kids love. The food served in the restaurant are of good qualities. Take the family package. It's worth the money
Ethan Eu (25/04/2017 22:06)
Expensive, but definitely worth it. Staff were attentive, and the cleaning staff asked if I needed extra towels and water quite often. The buffet catering for my wedding was excellent- dishes were varied and well done in taste and layout. The breakfast buffet spread was great too- they had dishes for all types of nationalities- Indian, Muslim, Chinese, and western. They also had a children's corner with Milo and colourful cereals, as well as an indoor playground, which gives me the impression that this is a family oriented hotel. Even the peacock has little chicks that follow her around the hotel grounds. The swimming pool is also well designed with an area for children, another area for swimming and a quieter area with jacuzzi for adults only. Drinks in the minibar is free for the first time, and the bed is large and pillow is soft.
Chi Min Tan (12/04/2017 06:32)
Facilities are super good with kids zone and even provide child care service with minimal reasonable cost. Staffs attitude is extremely good with smile and greeting to you whenever passing by. Can't wait for next visit again
Amanda Lee Walker (28/03/2017 08:21)
Great experience. Visited with the family. We were well fed and cared for daily. The staff was exceptional.This is a easy place to stay and allow the family to enjoy the resort , while commuting to the CBD for work.
Gregory J Smith (08/02/2017 07:52)
Lovely spot, rooms fine, free wifi and very good breakfast included. You couldn't want much more. The only word of caution is to keep you sliding door to the balony closed. Monkeys come and steal stuff. They may look cute but can be quite aggressive.
Vincent Liu (01/02/2017 15:03)
It's the best hotel for coming with kid. Absolutely great experience. We came first time travel with kid to this hotel and we were worrying. No need. It's so unbelievably great. Don't understand why people said it's old hotel and other bad things. It's absolutely fantastic. We all don't want to leave tomorrow. We so love it here. Like a paradise . God we so don't want to go home tomorrow.
Rasheed Koleed (05/01/2017 09:24)
This a great hotel for family. It has a play area for the kids. Great swimming pool for adult and kids. There is a water activities for adults and kids. The breakfast is amazing , there are verities of food. People are very very friendly and the hotel service is amazing. The price of the room is great. The hotel has a beach. The view from the room is wonderful. There is always taxi available at the hotel.
Keith Lim (15/12/2016 01:21)
Excellent service... The staff is friendly and personal. I told them it was my child's birthday and they surprised him with a cake and sang a song at our room. Breakfast and dinner at Silver Shell cafe had a great spread of variety. There's a kids club where you can leave your kids to play. Tip: they have a family package that gives you a big room for 2 adults and 2 kids, breakfast and dinner included for around S$580++. Great value.
Jasmine Booth (02/10/2016 07:53)
We (me and my family) stayed here for 6 days and it was fantastic. We loved it so much and the food was absolutely delicious. The staff were lovely and very helpful. The rooms were nice and spacious and great to relax in after along day out. The pool was refreshing and we went in almost everyday. Recommended to everyone!!
Bernard Fernandes (11/10/2016 03:49)
Beautiful rooms, excellent service. Great views of the bay. Interesting to think it's all reclaimed land.
Kaptain Kerr (03/09/2016 06:40)
We had such a great time here. Kids waterslide pool is awesome. Kids club #1. Buffet restaurant worth going for even if you aren't staying here. The building is older but they've done a great job applying modern style.
Simon Geis (16/08/2016 14:17)
Excellent Family Hotel. Not quite as luxurious like you are used to from city center Shangrila hotels, but the perfect place for a family vacation in Singapore. The breakfast buffet is great.
Ken Ko (03/06/2016 14:34)
I guess the difference between world class hotels are the service and tiny little things that they do to make your stay as seamless and happy as possible.
Cleanliness (4.75/5)
Cant really say anything bad about the cleanliness, everywhere is neat and clean. The only thing not full marks are the leaves at the carpark, which cover my entire car during my stay. haha
Location (4.75/5)
The location is on the southern island of Singapore, quiet and yet near to shopping mall which they have shuttle bus every 20mins. Beach is just outside the hotel, Universal studios is also a short distance away by tram outside the hotel.
Amenities (5/5)
The main reason why I choose here for a staycation was because there is activities for the whole family just at the hotel itself. While the parents are having their "me" time, there are child care facilities which you can engage to allow your child to play at their facilities like swimming, playground, arts class, etc.
Service (5/5)
This is the part I like the most, no need to say the front desk is always wearing a smile while attending to you and also free upgrade me when our room was not ready. From pool attendant to child care facilitator to chef to cleaner, they are all wearing a smile. Sometimes makes me think whether to work at this "happy" environment.
Jude Lee (08/05/2016 02:16)
Got the bigger room and extra bed to accommodate our kids. Enjoyed the stay.very cosy and relax outside. They have their private outdoor lounging area overlooking the sea. Nice to watch sunset. Chose this hotel for the whole day kids activities. They have the best variety in breakfsst buffet that I've come across.
Wii Lu (12/04/2016 16:05)
Came here for a company event with over 200 people. The rooms are comfortable and clean. I love how they have a warning sign to not leave the balcony door open so as not to invite unwanted monkeys into the rooms. The hotel is just next to the beach so great for relaxing long walks. Big event hall and dining areas. Staff service is top notch too.
BeiXian Tang (11/03/2016 09:03)
Was here for a team away day and thoroughly enjoyed the resort. It's very close to activities like the megazip and the luge. The private beach is a great place for lounging, and the food is varied and delicious (what I mean to say is that the breakfast buffet is worth it!). The rooms are also lovely though you can tell that they're not brand new. The ones on the lower floor are bigger, but the ones higher up have a great view of the ocean!
JR Hickman (27/01/2016 14:30)
The Shangri-La hotel is on the far west side of Sentosa island. Which is perfect if you want to walk the length of Sentosa on the beach and enjoy all the different venues.
While check in was a lengthy process due only to the number of guests. The staff was very friendly and professional. Small ice cream cones were being served to help beat the heat. The room looks to be kept in excellent order. Make sure you ask for a higher floor with a sea view room so that you can enjoy a excellent view. The bottom floor seems to have a ton of things for kids with ping pong tables, play area and activities. The pool area is large and is family friendly as well. We chose to have our breakfast in the Executive Lounge so as to avoid the kids, which is a nice touch for couples looking to relax. Would highly recommend!