Komentar :
Wayne Zhong (10/05/2018 11:34)
This spa house never fails to amaze me, the location is just a amazing experience. all the staffs make this place a true 5 star experience, we often return here and you will not be dissapointed.We would not hesitate to recommend this romantic and relaxing experience to anyone.
rich kingman (10/05/2018 09:17)
The Staffs here are professional and friendly. They attended to me like I am their VIp customers.
I took their 3 hours red wine spa and the spa room is spacious and private. I also had Jacuzzi and sauna done.
Stevenson Valentino (16/04/2018 11:52)
Sakura massage and spa is a place where everyone should go to for a relaxing spa time. 4 of us took a couple spa package and it was good.
The place n room is bright and clean and it had a smoothing ambience. I had a wonderful massage session as my therapist did way much better than anywhere I've been so far.
I will definitely recommend n also come there for all my spa services in future when I'm in batam!
Jessica Richess (27/03/2018 06:15)
Therapists are skilled. Convenient location.Very clean environment. Excellent service. Value for money. Both Thumbs up!
RITA SARI (27/03/2018 05:47)
Very clean environment. Therapists are skilled. Convenient location. Excellent service. Value for money. Staffs are very friendly and prompt. It’s my second visit here and I will still go back again. Not forgetting to recommend my friends too!
Peter Kris (17/03/2018 21:47)
Me and my Wife took the 3hr couple spa package. This 3 hours was the most enjoyable and relaxing time we have in Batam.
Totally worth it. Massage was great and relaxing. Best massage parlour I have experienced so far.
Adeline Ng (17/03/2018 12:21)
DO NOT VISIT THIS PLACE! This is a terrible place. Masseuse were inexperienced and charged an exorbitant price for the poor quality massage. The pressure was inconsistent and they spent at least 40 minutes out of 90 minutes massaging the calves only; it ended up aching more after the massage. They also massaged the legs and went on to massage the face without washing their hands. Bedsheets were not changed before the massage and was very dirty (I.e. sandy). The ambience was poor, dimly lit, sleazy environment, no air conditioning. It was a very uncomfortable experience.
AVOID if you are just looking for good, clean massage as they will keep pressuring you to engage in disgusting additional services.
Lindy Bohyne (19/11/2017 18:57)
It was a very bad experience. Went for 1.5 hours I chose the combo package(harder) and my sis chose ballista(soft). The masseuse started with rough on me and I was not comfortable saying pain And my sis masseuse said "just go for ballista if u can't take it"
So far so many massage I went, masseuse will adjust the pressure according to clients needs but not changing package on the spot. (Ballista cheaper).
Yet for the first 15min they were doing Hard sales "TOP up rp300,000 for stomach massage" we kindly rejected with no enough cash, they asked us pay in our home country currency *^%^%*%#
And half way I saw a cockroach dead body.
DO NOT WASTE YOUR TIME FOR A LOW STANDARD SERVICE.
Shannon Wee (07/10/2017 12:01)
Don’t waste your time here knn ccb
Jeff Yeo (18/06/2017 06:26)
Went for a 1.5 hour massage, the counter lady gave us a discount which is great. The massage was average and the staff was polite.
Richman Cash (13/06/2017 12:06)
We settle for full body spa package and it was great. The session was professionally done and massage techniques is one of the best I have ever experienced. I was dozing off and as it was exceptionally unwinding. We proceeded with ear candling and we felt really taken care off. In fact felt totally pampered at Sakura Spa.
Thomas Nelson (13/06/2017 06:28)
My spouse and I selected the red wine spa for 2. 5 hours. The treatment was so good during the treatment that we felt asleep during the massage and the grape seed scrub. I must admit this is the best spa that I have ever recently been to. It was peaceful when I visited as I had the spa room to ourselves. I closed my eyes relaxed with a glass of red wine, feeling bliss.
kayla putri (03/05/2017 11:17)
This is the best spa experience I have ever experienced since a long time. I enjoyed my stay at sakura massage because I am spoiled for choice, considering the many spas in Batam. I feel very relaxed and rejuvenated throughout the treatment. I was treated like a 2.5 hour queen for that. I would definitely go back again! It really was an enjoyable experience! Thank you,
Evi Suryanti (28/04/2017 13:24)
Excellent customer service from receptionists and best spa house in Batam!
June Wong (25/04/2017 02:23)
First, what I wanted was not communicated by the lady at the front desk to my masseuse. I had to repeat my instructions to the masseuse who spoke little English. I'd wanted a 1 hour foot and leg massage, as well as a 1 hour head and shoulder massage (without oil).
The foot and leg massage was ok. I'm not sure if the masseuse was distracted, but the pressure used was not consistent.
Then she gave me a back massage. Even though I asked for no oil, I felt like a piece of meat that she was trying to tenderise. There was no attention paid to the knots on my back, but she kept pushing on me furiously for about 20 minutes. She sighed and told me it was tiring for her when she told me to turn over.
I've had massages done before with no form of lubrication and it was done so skilfully. This just reflects on the lack of training the masseuses receive at this establishment.
My friend had a male masseuse who was not able to put in enough pressure even though he had asked him to.
There was also a young man (patron) who was flirting loudly with his therapist, and the therapist was flirting back. Without a care that everyone else is having their massages done in the same common room. When my friend asked to change to another place since this flirtatious banter was happening just next to him, his request was turned down and he had to endure the noise during his treatment.
We were there on a Saturday and so there was not promotion. It was the most expensive (and the worst) massage we had in Batam.
The "management" was also rude in their responses to negative reviews about the massage spa. The responses were very defensive, to the point of being rude, and doesn't reflect anything on their willingness to accept feedback from their customers. Some customers have reviewed the place and have complained about the wet towels which were used to line the massage beds. The "management's" response was that the towel maybe damp due to the condensation from the air conditioning. If your towels are even damp, then your air conditioning would be leaking, wouldn't it?
Perhaps they should hire a new social media manager who's more customer-oriented and accept both positive and negative feedback graciously.
Johnny Khoo (01/03/2017 20:40)
Hot stone massage was very relaxing and great, place is very clean and a nice place to visit with very reasonable pricing. Very good service provided by the receptionists and their therapists! Highly recommended.
Sharon Lau (11/02/2017 17:20)
Sakura Massage & Spa is truly worth more than 5 stars review. Although they are currently upgrading their rooms and facilities now. Their overall massage is very good, they provide an excellent full body massage and body scrub for the package which we chose.
Their room 102 is very cosy and relaxing. Both me and my husband fell asleep soon shortly during my massage & scrub treatment. They have a attached bathroom and toilet for shower for us to shower after our treatment as well.
Definitely worth a 6 stars review if I can give it. Their weekends is super packed and fully booked. So we actually placed a deposit for our next day's appointment. Will be back again! Thanks Sakura team! Keep it up!
Zen Wellness (18/10/2016 08:37)
Excellent massage & spa place for all to enjoy!
Samitta A. Chowdhury (13/10/2016 09:55)
worst massage place. unexpierenced and rude