Komentar :
Jeremy Wong (17/04/2018 06:57)
Doctors were rude and Lousy service from the person who checked my blood pressure. Been waiting for my med report so I can start my job, took more than a month and yet no results given to the company. So I came personally to this outlet n find out that my BP was high and nobody informed me to retake. Not even an sms. Their receptionist is confused why none of them told me to retake. So they just wait till I decided to just drop by and see what’s happening. So furious
Lee Jia Xuan (24/02/2018 05:53)
Staff were polite and patient. Although the place was a little small, the waiting area still has sufficient space.
Negin Nazarian (08/02/2018 02:40)
(+ notes):
The service was fast so I was out quickly.
The staff were generally nice, though some were so soft spoken that I could barely hear them.
(- notes):
For a medical center, it's not very clean. The place is really run down and you see dust around.
They have the absolute minimum resources and utilities for being called a medical center. The blood test is done by one person at the tinniest corner with equipment piled up on top of him; the urine test is done by you carrying the urine in a drinking cup and holding it while they insert the test patch, and you are asked to go back and discard it; and so many other things.
Overall, If I'm paying $200+ for general check ups, I'd expect the equipment and resources to be on average quality at least, and this wasn't the case here.
Kwok GengHao (15/01/2018 03:09)
Service was rather disappointing. Was treated with bad attitude even though I approached them nicely. Documentation department and treatment department weren’t in sync; both unclear of what can be done in each other’s department. Was pretty much treated like I owe them a living throughout.
Good thing was that the doctor I visited was quick and focused.
Doreen Ong (09/01/2018 06:55)
Doc referred to Polyclinic and asked for memo to release medical report but did not tell in detail what kind of memo. Polyclinic doc wrote a simple memo and the nurse just blasted and questioned without checking. The tone of voice and facial expressions puts people off. How would u rate a staff who pointed a finger at your report and asked you to “read it yourself”. Doc never clearly state what kind of memo needed so patient made a waste trip to polyclinic then went back to SATA to get insulted like an idiot, then have to go back to polyclinic and wasted time just to get the doc to write a more detailed memo. In my opinion, polyclinic has higher standards. Paid so much for such a terrible experience. This one star is for the rest of the staff who are still professional.
Eve Tan (02/12/2017 15:12)
Everything went well when I went there for checkup on Saturday, 25th Nov 2016. The staff (especially one lady at the counter) is very friendly and helpful. The instruction may not be as clear but it's easy to find a staff for assistance. I didn't like it that I've to put my bag on the floor (as strongly advised by the lady taking my weight and height) as the floor doesn't seem as clean as other clinics. Generally I have a good experience at the clinic on a late Saturday morning where there's few patients.
SAURABH GAUR (16/11/2017 07:10)
Why on EARTH need to be so damn RUDE over the phone!
Simply asked if possible to send a confirmation email for the appointment booked for my parents so that I can add in the AUS VISA file that a health check confirmation has been booked - and the reply could not be more terse and rude
“WE DO NOT SEND ANY CONFIRMATION OVER EMAIL or SMS”
Did not even bother to make a reply to my THANKYOU and the call got disconnected...
Really poor morale of the staff there....
WOnder if its poor working conditions or just the culture....
Thao Nguyen (23/09/2017 02:08)
Terrible service and under-staff. They should have hired more staff to be able to serve better.
The nurse instruction to me also not so clear, end up i have to take 3 xrays in 3 months because of some file format issue.
Waiting time with appointment can expect to be longer than 1 hr. Just because majority of visa application has to go through them, we have no choice but to do health screening here.
Lee kan cheng (21/09/2017 12:34)
The service is very good. The staff are very nice to me. If you want to have good service must respect the staff as well.
Clark Lee (27/07/2017 11:21)
This would be my first and last visit to SATA@AMK. We (husband and spouse) booked appointment at 11am for full health assessment and was advised to be there half hour before our booking time. As we were rushing from another appointment, our journey took a little longer than expected - we reached there by 10:50am. Soon at the scene, we informed receptionist our booking time and was issued queue number. Things get disorder and out of our expectations as our queue number was not called after an hour of wait. To our curiosity, we have to constantly check with on duty staff about our turn. Our frustrations building up at times our name being called. Time is running out for us since we do not have the entire afternoon to burn for the "waiting time". After some discussion, we decided to call off our assessment SATA @AMK, a terrible and terrifying once in a life time experience.
P.S. Upon fixing the appointment, we were told the entire process could take an hour per pax.
toong yuen chong (10/07/2017 05:48)
Not too bad. Service is good despite the reviews. But I did see a staff with a nasty attitude but fortunately i wasn't served by her.
Hayden Chong (23/06/2017 07:03)
What's the point of giving an appointment time when you cannot stick to it..
First time I was there for medical screening, had to wait for 1.5 hours.. waited so long, way after my appointed time before being my turn.
Second time, was there for results collection, again, have to wait so long. It's 3pm now and I'm still waiting. My appointment is at 2.30pm.
You guys need to do something about the inefficiency..
cannot make it.
cj jary (20/04/2017 01:51)
Staff are great & friendly. Beforr coming did see a lot bad review but was surprise by the efficiency . done my medical checkup in less than 1hour.
Luke Phang (18/04/2017 08:16)
Very small area and very crowded, be prepared to spend almost a few hours here even outside peak hours. The place charges additional rates for weekend appointments. There's also little privacy when doing tests like urine test.
Steven Tan (17/04/2017 04:02)
Really worse place for check up. My wife reached Sata at 10am & wait for 1 hours+ still not her turn & not even being call in. Mention that go in check up still need to take up hours again. 15-20mins call 1 person. It a wasting of time check up there. End up she gave up checking there & choose other medical place just took her less than 1 hour to finish everything by not booking appointment. Price also higher by around $8 which is more faster. Not worth to go as they do not have booking appointment since their waiting time is so long. Feel they can't manage well on waiting time.
Keannie March (10/04/2017 11:04)
I came around 3:30PM just to get medical for MOM and I missed the IPA (my mistake) but came back 4:30pm to get the Que number. Before I left I ask them if it is sure that they will take the 6pm patient and the staff said "YES!" so I waited and when I came back at 6:17pm, they refused to take me as they said it's closed already! 6-9pm clinic closed at 6:17pm? They should'nt assure the waiting patient like this! SORRY is not enough to wait from 4:30. Very disappointed for their service!
Levin Yeo (01/04/2017 15:33)
I asked the counter lady whether if I could get my eyes checked for driving licence as I have colour deficiency, she said yes. I even showed her the form. I took the queue number and waited a few hours for my turn. When it was finally my turn, I proceeded to the counter and gave my form to another lady and she said that they don't do the service here. What? Bloody wasted my time. Please don't waste people time.
Casper Fan (20/12/2016 07:13)
Terrible wait. Super slow. Very bad service. Will not recommend.
Jack syj (07/12/2016 04:49)
Put on hold for 30 minutes before ending the call on me the moment they pick up. Amazing service! All your (ONE) call centre personnel must be so efficient.
Fuzzy Sowtali (14/07/2016 13:38)
GENDER ERROR IN LAB MEDICAL REPORT!!!
From the moment I stepped in till the end process, horrendous! Malay Q ticket front desk turned me away for my pre-employment screening saying I did not print my letter! Told her I wasn't advised and already Liased via email to have my medical with SATA AMK. Didn't bother to check with her colleagues and asked me to get my letter till I raised my voice and was attended by her colleague who has my emails. Urine test method unhygienic , gave paper cup! The very same ones dispensed for drinking! The Indian girl did not even wear gloves handling the urine sample and went on to touch other things in her work process! Did not charge properly n had to come down to pay and waited for results which later was told not ready! Came back next day and collected results and again waited damn Long for it! Only upon reaching home found lab report has my gender wrong!!!!!! My goodness, seriously ??? This is a medical institution and such errors???sadly the foreigners working there are good service provider especially the X-Ray examiner, she is polite and assist professionally. The SINGAPOREANS JUST CANT BE BOTHERED TO DO THEIR JOBS! Gossiping about Doctors out loud within earshots of public! Lack of professionalism throughout and out!
Ervin Yeo (13/07/2016 05:42)
Looking at some of the review below, I must be really lucky then. Service is good and I am done within 1hr for an ultrasound scan.
Joey Sham (19/02/2016 09:46)
The receptionist really has attitude problem. It was her mistake for missing out another medical check up but she didn't feel sorry at all. Instead, she voiced out loud and talking with bad attitude.