Komentar :
Elena Lim (27/10/2017 11:58)
Have been a package holder with them for a few years. Service is always good. And they use good products too!
Shan Shan (27/11/2014 06:35)
Extremely unhappy!
I bought a groupon voucher for 3 times mani/pedi and have gone twice. Am trying to space the sessions out more widely as I am currently pregnant and it may not be ideal to gofor nail services so frequently. The only reason why I chose this salon in the first place was because they claim their products to be pregnant-friendly.
Called to ask if I could redeem my last session with them but staff was very inflexible and insisted that the expiry date has passed. She requested that I wrote in formally to the management to seek approval for an extension. My point is, if the company is so inflexible in extending the deadline for customers, the basic courtesy is to call up customers who have balance sessions left to remind them that they have to redeem their sessions before they get forfeited. Feel really short changed and angry now because I have paid $72 for 3 sessions but now it is equivalent to $36 for 1 session, which is much more expensive that other groupon deals out there. The price paid is totally not worth it given the location of the salon and its old and tired-looking facade and equipment.
The company should reflect on its service and attitude towards customers.