Komentar :
Vina Wijaya (02/04/2016 09:59)
So Disappointed with the service of "GOODWAY VACATION CLUB"
The program is useless, stay 2 night at GOODWAY BALI as a member of GVC , we are not well treated....the staff of the hotel seems doesn't want to handle any request from us, they just forward us to the special GRO who is handling the GVC member....
What a surprise the room is totally different with the showing room, no stove which is the most important thing for me because I need to cook for my baby
Complaining to the Jakarta Office and handling like a ping pong.... I wish to cancel my GVC which I'm ready to loose 2 million as penalty but after a week conversation they said can not..... ok
After that incident, I try to book another hotel in Jakarta for Lebaran period in JUly ( I was booked at the end of March ) and so surprising even the hotel is affiliation they don't know the point I need to redeem to book the hotel, the reason because the hotel did not issue the rate...ok, tha I asked when approx. I can get the information about the point and again they said can not guarantee, doesn't know...how can you received a reservation if you don;t know... ( instead of tell me will try to follow up and call me back in 1 or 2 weeks)
One of the staff in Goodway Bali told me that because the GVC is different owner with the Goodway Bali that is why they treat us different ( read : worst, not better as a member) and they suggest that there is other hotel in Bali which is brand new...But again when I asked the reservation they say they have a cooperation but we can not book because Bali is Goodway home based....
Really disappointed !