Komentar :
Florence Ito (04/06/2018 06:52)
Is there a zero star rating ? Miele service is the worst! When the appliance breaks down, the technician could only come down and check 20 days later. It is expensive and breaks down often. Will not recommend this brand to anyone.
Daoyi (07/05/2018 03:17)
All the bad reviews about the post sale services are so true. You are at their mercy after you have bought their product. Instead of enjoying the products, you cannot have peace of mind knowing what you have to go thru to get them to fix a problem. Avoid Miele is a great piece of advice for you....
Martha Alicia Hudson (04/05/2018 07:33)
I had live in 6 countries and have never feel so mistreated by a company. Waiting for my dishwasher to be repair more that 2 months and after the technician came and “repaired” it, received payment still not working and I have to wait again 3 more weeks for a technitian to be available!!! unbelievable
Sue Lon Yew (09/04/2018 10:17)
When the products work, they worked well. But grossly over priced product. And if you think that is all to it, service charges are unreasonably high, long and unacceptable waiting time and reliability.
Less than satisfactory product design that can cost you more on parts replacement, servicing.
Below par business practice of a brand name known worldwide
Samuel Edyson (05/04/2018 00:45)
A store selling modern home appliances.
Ravie Ravie (26/03/2018 14:42)
Dear Consumers,
Don't waste your money buying Miele. You will not have a piece of mind when you call them for service or spare parts.
1. No body will answer your call immediately. Takes 15mins after auto answering
2 Scheduling for technician will takes 3 weeks. You have to wait for 3 weeks
Shi Xi (23/02/2018 07:10)
Poor after-sales service. Left my contact with the operator for a callback service 2 times (over a 4 days period), still nobody called.
Reema Chawla (23/01/2018 09:08)
I am appalled at the service at Miele... I had a problem with my washing machine and had to wait weeks before the technician could come to look at the problem. He spent 10 mins and said it was fixed as it was a minor problem.
The next morning when we started our washing cycle the machine broke down and the customer service told us the technician could come after 2 days as they need to send the same technician.
No one showed up and now they are giving us a later date ... it’s been a month since our machine worked and we did not realize the nightmare it would be to get a reputed company like Miele to help us.
Very very disappointed
Chui (22/01/2018 06:28)
All the bad reviews about the post sales service are so true. You are at their mercy once you bought their product. Instead of enjoying the products, you cannot have peace of mind knowing what you have to go thru to get them to fix a problem. Avoid Miele is a great piece of advice for you....
CK TEO (07/12/2017 03:10)
Miele service center is utterly rubbish and rude!
Maybe they have sold too many washing machines that allowed them this sense of ignoring customer service! Screwed up the appointment and have the guts to say that tried to call you for rescheduling but could not get you! Wake up Miele service center! You only called in the morning and I missed your call! Tried to call back many times to your center but always busy and put on hold and the line dropped eventually!
I have to call the service technician to ask the center to call me today. The lady called still have the gut to say we tried to call you but you’re unreachble! The one that is UNREACHABLE is you MIELE SINGAPORE!
Even for rescheduling, the customer has to accommodate to Miele and not the other way round. “ You brought their machine, paid them and you have to service Miele!!!!”.
Miele used to produce great and reliable washing machine but not anymore and after sales service is th worst of all!
Only after 1 and half year closing to 2 year, the washer started developed problems and the springs have to be replaced. After replacement, the clicking sounds resurfaced after a week! Meaning the springs are not reliable! Strongly not recommend to buy Miele washing machine! You paid high price and got inferior product and lousy customer service now!!