Komentar :
101zerofighterx (30/05/2018 00:41)
Dodgy servicing! create a lot of unnecessary happiness towards my family. Never return to fix problem, never answer calls even with warranty.
Take people hard earn money and run! Such a B!
feroz nor mohamed (24/05/2018 00:41)
At CASE now waiting to log a report on the company. Bad service for sure , calls and messages are not entertain. Punctuality problem sometime even no show. I have to take off and leave just to meet the contractor but bloody hell doesn't even have the courtesy to call to say they are late. My issues are ,i bought a 2nd hand compressor and 1 indoor aircon unit , installation unprofessional, made a mess! dirty wall dirty floor! Don't wear safety belt, never bring ladder stand on my computer chair! never bring rags or sponge to check for leak! less than a week the compressor is not cold , called them to make appointment very difficult . She the lady in charge try to avoid me she ever hang up the phone while I was talking . Horrible experience for my family
Lata Patil (14/05/2018 04:49)
Very good service. And very co operative staff. We will call again for future services. Thank you!!
Kandha Kamatchi (12/05/2018 05:29)
Very fast response. And a bit cheap also on price
Syed Shaikh Alqudsi (12/05/2018 04:44)
We have been using your services and we are satisfied in terms of timeliness, work done and affordability.
emily Chan (04/05/2018 02:56)
Bad service ever.Non-professional , Irresponsible and cannot be trusted
Bad attitude. Everything is fine when the time they asked you sign the contract but after signed the contract they kept complained they cannot come on weekend and after 6pm on weekday. Aircorn leaking few days after serviced and he said we never do the chemical wash.
Peter Neo (14/04/2018 07:01)
Dodgy as hell. Lucky I double checked the price before letting them start on my job.
riza stefan (09/04/2018 07:53)
The service people came on time and assessed the problem on our air cons and have it fixed the same day ... was good and quick service .. looking forward to have them servicing our air con in the future .
Ryder O. (26/03/2018 05:11)
NOT WORTH THE TROUBLE!!!
Post edit (26/03/18):
Sadly, their level of service has deteriorated. Quite disappointed as we've used their services for some time now for both our properties.
Gripes:-
1) Workers spoiled our wall by cleaning with wet towels during chemical washing recently, despite repeated reminders and us offering dry towels for it. The same happened with our natural wood floor despite the above. Our marble floor was not covered with plastic sufficiently. I highlighted it to them, and Sharon told me to lay some more of their plastic if I wanted to. (Shouldn't they be the one doing this for me?) She'd also thought our penthouse was rented and said that I can get the landlord to fix the floor if anything goes wrong. I'd told her off and said that we'd bought our home and any repairs would come from our hard earned money.
a) Workers just made themselves at home when they were in our place. Unplugged the equipment in our bedroom without asking which powerpoints they could use.
b) Sharon, their supervisor was barely supervising them. She was mostly busy on the phone attending to other bookings for the day (some of which I could hear they were more than an hour late for).
2) Nobody bothers to answer customer's enquiry or calls. When we contacted them recently to ask for rates on fixing the ac in our tenant's unit they just showed up without informing us eventhough I made it clear to them that I was the landlord and was footing the bill. They didn't even answer my msgs or return my missed calls.
a) I had to keep chasing Lemoncool for the final bill- was initially told $2k to change for a whole new ac, which didn't make sense to us since it was a motor issue. Was given an offer of $1k to change some parts and the motor eventually.
b) Despite the above, nobody from Lemoncool informed me that they'd to come back after the weekend with some parts to compare and replace with. I only found out when my tenant updated me.
c) Called Lemoncool to ask why nobody bothered to update me and was told that they don't work on weekends. Which doesn't make sense since they first came on a Fri. How is it so hard to update your customers? What made it worse was they'd only updated us when they were on the way to our tenant's unit.
3) Frustrated at their attitude I told them that I'd wanted to cancel that appointment since I was not updated about it. I was also unhappy at how we'd been handled. Sharon offered a cut in the bill and quoted $500 eventually (probably to pacify me).
a) Hours later she texted me to say that the bill would be $900 as the compressor they brought along was not compatible with the motor. Again, their logic didn't make sense. Why the sudden/last minute increase? They should have noticed and known this when they first came on Fri and not end up with a wrong compressor on Mon.
Very sad as to how they take their customers for granted. Especially since we've been with them for quite awhile. Their service used to be better and prompt. Now it seems they are just out to make a quick buck wherever they can. Please engage them with caution and your eyes wide open. Not worth the hassle and stress of having to go through all this just for an ac.
Krystle Bagay (10/03/2018 09:00)
Nice experience and trustworthy cleaners. Very satisfied.
Szeng Lim (29/01/2018 01:35)
Very efficient aircond servicing team. Very satisfied with their service. Great job!
Shaun Lee (21/10/2017 14:47)
Lemoncool first came to the rescue when our aircon started flooding the house...and this was AFTER being serviced by another company just 1 week prior! 😱
The Husband and Wife duo and their team of Technicians took care of not only our aircons with professional expertise, but also went the extra mile to help us with plumbing and electrical related issues. Every house visit is done with a supervisor on-site to manage and ensure a job well done.
Their prices are reasonable for their quality of work and I encourage all who are fed up with cheap but shoddy aircon servicing to give up your search and give Lemoncool a try. Ask for a package deal to enjoy extra savings and peace of mind. ✌🏻
P.S. They have a very efficient and effective way to do a chemical wash WITHOUT removing or dismantling the aircon unit! Everything is done without the mess and headache of transferring the unit to your toilet and back. Gotta see it for yourself. 👍🏻
Leanne Yong (20/10/2017 02:57)
Been employing Lemoncool aircon services for the past one year and am extremely happy with them. Not only have they helped me to solve my previous air con leaking woes, they also advised me how to take care of my air con. Mr Yeo and his team are also very professional and they respond to my servicing requests and enquiries promptly! Such a rarity and really helps make it so much more convenient for working individuals to arrange servicing. Highly recommend!
Tan Ee Huei (01/10/2017 04:49)
My air con not cold and I ask Mr Yeo to do chemical cleaning and is very good and continue to use him.
Mark Gianan (26/09/2017 06:35)
Very good service.. well trained, fast and not messy.. thank you Mr. Yeo for the advices and info you given..
cecille adriatico (10/08/2017 11:10)
Yeo and Sharon had done a good job and good service recovery. They have comeback to re clean the aircon after 2 months. Very accomodating.
Weng Kong Chiang (01/08/2017 06:55)
Very Efficient and effective. Friendly and very helpful. Positive attitude.
Pinky Lim (22/07/2017 06:45)
Fast, good service and clean well after servicing. Will recommend to friend and colleagues! Strongly recommend!
Muhamad Ramli Abdul Rahman (06/07/2017 04:23)
Lemoncool staffs who attended to the servicing of the 5units of our Aircon was well trained and very detailed in cleaning too!! The young man who's in charge of the team of staffs was very polite n soft spoken. Highly recommended. Very satisfying job! Keep up the Good work guys!!
Ameen Hakeem Hidir Arifin (08/06/2017 06:24)
They are fast and very efficient. Friendly and reliable. Would definitely engage them again.
Amelia Toh (05/06/2017 07:54)
Good service. Prompt response. Able to make appt within 1 day.
Cleaned up my place well after the appointment.
Will recommend to my friends.
Thank you!
Michelle Marsh (03/06/2017 09:10)
Fast and efficient service. Clear communication. Reasonable prices. I will use this company again.
Utso Bhattacharya (27/05/2017 05:36)
Quick and good service. All Aircon's now working fine. Very prompt service. Good quality of workmanship and professionalism. Thanks
asni sani (27/05/2017 04:19)
Thoroughly great job and fast. Keeps my place clean after that. Will recommend it to anyone who needs aircon repairs.