Komentar :
Elijah Teo (13/02/2018 04:14)
(Edit) Koh dental clinic personally called both me and my girlfriend and explained the situation and what they were doing to prevent this issue from happening. They were very sincere and I would like to thank them for this gesture.
I would like to also mention that despite the bad experience, the service done for my girlfriend was good and her tooth cavities were fixed without a hitch.
Despite this incident, we will still be patronising them but we would recommend that you make an appointment before going OR if you are doing a walk in, please insist on asking for the estimated wait time so as to not feel disappointed as they can get pretty crowded.
Kish Anbu (29/09/2017 21:57)
No good
Yvonne Foo (26/02/2016 08:11)
I went to their JURONG EAST branch on the 22nd of Feb 2016, and my appointment was 3:15pm with Dr. Lee, but I had to wait 1 hour 30 minutes just to go in for a routine checkup. It is such a waste of time. DO NOT COME HERE! Do NOT make appointments, they don't seem to understand the point of making appointments.
UPDATE: They have since reached out to me and apologised. Turns out that the patient before me was having a major procedure done, which cut into my appointment time. I highly implore Koh Dental's nurses and staff members to work on communication in the future.
My mother called the clinic 45 minutes before her 10:45am appointment on Thursday 25th Feb 2016. The previous patient was then undergoing a wisdom tooth extraction, and the nurse was "not sure" whether my mother's appointment will be delayed or not. After complaining on the phone about our previous experience, they told her that they will make no changes to her appointment time, and that Dr. Lee will see to her on time. Upon arrival, there were already 4 other patients in the waiting area. May I kindly recommend that the nurses and staff members alert the patients should waiting time be longer than 30 minutes? I also hope that we do not have to call the clinic to complain every time we have an appointment just so the appointment won't be delayed.