Komentar :
Kaze Minamo (20/05/2018 12:32)
Conveniently located within 15 minutes of the Singapore-Malaysia border, and linked with a large shopping centre at the lower floors. A shortcut using some lifts also makes it convenient to return to the hotel after watching midnight movies (the passageway at the ground floor closes at 10pm). Rooms are large and the beds very comfortable. A small fridge and safe are available in the rooms. Pool facilities available on Level 7, with pool towels included in the room fees.
Ron Low (02/05/2018 13:06)
Stayed for 3N with 2 adults and 1 child. Was given Tower 2, at level 23. Happy stuffs: Located just above KSL shopping; very convenient for food and shopping access. Room was well maintained; no signs of any breakdown; except the cupboard door of the safe - no hinder anyway. There's mini fridge with daily provision of 2 mineral water bottles, full bathroom facilities (rain shower head and handheld shower head). Hot water is well supplied for bathing and basin. Bad: Only 1 thing - lifts were slow and for 1 tower supported by 4 lifts, peak period is horrible. Overall, happy and satisfied stay. Suitable for couples and family.
Serena Tan (24/04/2018 11:26)
Extremely convenient location! Plenty of good food and entertainment nearby! Went for massage as well! Price is worth for the convenience! Friendly front desk! Will definitely go again!
Maggie C (12/04/2018 09:32)
KSL Location is good. Very near to an old mall, holiday plaza. Within KSL is a very large and nice shoppers mall. They have a bar too. Room is spacious, service is good. Not much of a complaint. Overall good experience. Will visit again.
VS V.S. Rangen (03/04/2018 13:26)
Good hotel. They allow for check in on time. The hotel has very good facilities ranging from gym to swimming pool to free wifi. The front counter staff are very pleasant. There is also a shopping mall which suits every age group.
shawn teo (31/03/2018 16:31)
The hotel, while still homely and welcoming is slowly beginning to show its age. Its location however is the main draw for visitors. The importance of its location cannot be simply put in a few words. It just strategically placed just next to a huge shopping mall which has a large variety of shops. Furthermore just across the road are local shops and eateries. This hotel is the probably the best placed hotel in Johor bahru for visitors who want to just shop and laze in their rooms, or those who want a slice of the local lifestyle.
Customer Experience (22/03/2018 00:38)
Great location, promises lots of fun for the whole family thanks to the combination of the water park and the adjacent thriving shopping mall. Variety at the buffet breakfast was quite satisfying and the food quality was more than acceptable.
Definitely my choice for my next visit to JB!
Arun Mishra (24/02/2018 07:39)
I stayed at KSL resort hotel for three night, which was my best experience so far as room was spacious with all the modern facilities. Bathroom toiletries were sufficient, complementary breakfast was awesome with lots of options. I will prefer to stay in this hotel in future also as there is discount for overseas guests. M
Mohd Fadzly Mohd Yunus (04/02/2018 06:38)
Nice room. Good service form the staff.
Nice and convenience pool for family. Best of all shopping mall at the ground floor.
Dinosaur Park quite far and have to past another block to get into.
Muhammad Firdauz (01/11/2017 13:05)
Hotel is located next to a shopping mall that have lots of dining and shopping choices. The hotel have a 24 hour room service, a simple but spacious swimming pool (Dino water park) and clean room. Hassle free check in and out.
Josua Inamac (28/10/2017 11:02)
Stayed for one night at 2542 tower 2. Very pleased with service and room. Just hoped the bed side table was more spacious and available at both sides. And it would be more enjoyable if the tv channels all worked.
Razin Razak (25/10/2017 11:05)
Was there for a light shopping n early dinner. Had a really awesome time at Seoul Garden n also tonnes of items r available there! Would definitely return again.
Xiphias Lau (19/10/2017 07:31)
Clean rooms and very spacious. This is also first time I had a room that have bloster so I guess it is a plus for me. This is my second time here and I am quite happy with my stay. It isn't a new hotel so understandable room don't look so posh now, but most important is it kept clean. Location is very good since is at KSL shopping mall. A very valued for money stay.
Rayston Leong (30/08/2017 15:31)
Everything under one roof. Convenient location to get to by car from Singapore. My friends and I stayed in a 2 bedroom service apartment at D'Esplanade. Simply furnished and enough to get by for 2 nights. We didn't cook there as there was plenty of food available downstairs.
Tan Ying Jian (29/07/2017 05:10)
The hotel experience is above average.
What make it good is that shopping mall is just below the hotel. It is very convenient.
There are quite a number of nice food surrounding it.
It is also very convenient if you would like to go nearby shopping mall(City Square) by taking the Causewaylink shuttle bus at this building.
Anthony Wong (27/07/2017 21:38)
I like that it's directly attached to one of the more 'affordable' shopping centre. Not the glitzy ones. Hotel itself has decent pool for the kids. Room is pretty good value for the price, although would have preferred a nicer lounge chair.
Anna Ng (18/07/2017 13:34)
The room is big and clean. Parking was a breeze. However, the Dinosaurs water theme park need much improvement. It is too small and not much activities available. They have a nice gym with clean and rather new-looking equipments. Walked around more and saw that they have table tennis, indoor golf as well as pool table. Besides that, it is very conveniently located with a mall at the lower floor. Great family hotel to spend the weekends.
NURDIN HUANG (08/07/2017 15:30)
It supposed to be 3.5 star. Room is great. We booked twin room with 1 queen bed and 1 single bed. It can fit for 3 person. 4 star for it. But 3 star for breakfast and room service.
Jessica Goh (16/06/2017 09:24)
Excellent hotel for family with young kids because the food choices are plenty in the adjoining KSL Mall and the hotel pool is wonderful enough to engage my young kids. Will definitely come again!
Vanessa Vinodhani (22/05/2017 03:23)
I have had great experiences staying at this hotel. It is a to go hotel whenever my family decides on staying in JB. It is right about the entire shopping mall, giving you the ease to shop till you drop and go back to the room to rest up. The car park is also linked to the hotel lobby which makes it easy to access whenever needed. The rooms are spacious, though I would have to say the toilets are rather small.
The staffs at the reception are pretty good, and they do work fast to get the booking cleared and give you the room cards. They are quick to problem solve and help out when in need, and for this, we are very thankful!
Hwei Ling Ho (19/05/2017 08:56)
Horrible experience. I have booked a premier deluxe room online for two nights and paid everything in full. Upon check-in, the staff asked whether we want smoking or non-smoking room and we specified that we want non-smoking room. However, she still assigned us a smoking room. When we want to change to a non-smoking room the next day, the staff said that all their premier deluxe rooms are on the smoking floor (27th floor Tower 1). They are unwilling to refund the outstanding amount even when we are forced to downgrade to a normal non-smoking room due to their unavailability of non-smoking premier deluxe rooms. When we requested for a free upgrade to a better non-smoking room, the staff said that those rooms are on the smoking floor too. What a joke!
Ahmad Fahmi (17/04/2017 23:46)
Suitable for family with kids! Stay at hotel & u got Free entrance to dinosaurs water theme park! Not many slides, but kids will enjoy it for sure and play the slides until they tired as the place is not that big so it easy for them to switch the slides by not running so far away. Parent can also monitor their kids at one spot-can-see-all-place. Can bring food inside.
Ruixuan Wong (29/03/2017 15:38)
Very unpleasant stay.
The room was dusty, rubbish and leftover from previous guests were found under the bed. Found stains on bed linen as well as new sheets. Aircon Thermostat not responsive, it's either freezing cold when turned on, or hot when turned off. Dirt & grime built up behind and around sink. The toilet & bidet has accumulated urine stains.
To sum it up, we saw spilt cracker crumbs in hotel lobby on day one of our stay and it was still there when we checked out on day five.
kabelan damodaram (22/03/2017 08:08)
City based,hotel concept resort. good for business or traveling purpose only. Not a good idea for relaxation.
Gergely Debreceni (06/03/2017 11:24)
Good hotel for the price. Wifi works, I don't know why people complain about it, for me it worked fine. For easy parking go at least 2 levels up. The mall is good as well I don't have to go anywhere to get my food just take the elevator and buy food at the mall. Makes things quick very easy.
mohammad akmal abu taib (08/02/2017 01:16)
Good hotel. Clean and nice. Pool for kids is great. Parking entrance is a bit troublesome for MPVs. The road to get in and out from the hotel is narrow.
Justin Han (21/01/2017 06:33)
First of all, it is not 5 star hotel!!! It is an average hotel with good swimming pool for kids. Easy to shop as the KSL Mall is right next to. Many choices for breakfast buffet. For these reasons, I was going to give 4 stars. However, horrible doormen & taxi service ruin the whole review!!! Obviously the doormen get the commission from their BROTHER OR FRIEND WHATEVER.....so pushy and I could even miss the flight even though I pre-arranged with one blue taxi driver but they somehow swapped with a private taxi. Tried to rip me off at the end. Anyone wants to stay here?? SPEND BIT MORE AND GET PROPER 5 STARS LIKE HILTON OR EVEN AIRBNB WILL BE BETTER THAN THIS PLACE!!!!
Tan Cesca (07/01/2017 04:04)
Very good hotel, nice place, easy shopping, room is big enough, staff is very nice and helpful, especially Mr. Matthew Wong. Nice place to stay. Good location easy to find food to eat. Thanks Mr. Matthew.
Ahmad Tariq (20/12/2016 08:52)
Strongly recommended this as an ideal hotel for family and those just looking for relaxing from the busy city. The excellent food and services, the rooms are modern and very comfortable, great staff makes me feel good to be here. What i loved the most is the KSL Dinosour water theme park which is the wonderful place to be there. I am sure, i will certainly be staying here again.
Ben Lai (05/12/2016 16:38)
Environment is good, Staffs are very friendly.
Maintenance wise still need to improve. Ventilation in the toilet doesn't seems well functioning. Sewerage piping seems the problem, stinky smell in toilet. Was in room 2705. Should add on phone inside the room for better communication. Have request for a useable kettle takes very long time, pricing wise very reasonable. Its just some improvement to be add on then everything will be perfect.
Mita P (21/08/2016 16:02)
KSL esplanade is the worst condo I'd ever been. The floor was quite dirty and
the bathroom was weird- the tub is in the centre. So the whole bathroom gets wet as we shower. I requested for the room to be cleaned at 9am the next day and till 11pm at night they have not cleaned the room. Complained to the lady supervisor, Ummi but nothing has been done! Such a lousy service! I will not return to this place!
Pek Chuan Vincent Toh (17/07/2016 05:47)
Lots of handphone accessories and massage parlour. Good weekend get away. Good food with reasonable price.
Kelly Teo (07/06/2016 09:28)
I had already prepaid for the room stay during online booking but when I checked in on 4 Jun I was asked for the same credit card in order to make a “Pre-Authorization”.
I told the Business center that I had already pre-paid the RM342 but Business center told me a “pre-Authorization” of RM100 is still required just for deposit and will be cancelled once I check out the next day.
So the next day 5th June when I checked out I told the check out counter that I had already paid for the room at RM342 so I need a cancellation of the “Pre-Authorization” of RM100 but was told this RM100 would not be charged to my credit card as it is only just a “Pre-Authorization” as shown on the charge slip, unless shown as “Sales” then it will be charged, that was what I was told by a gentleman wearing a black color jacket which I believe is the duty manager behind the counter.
Anyone who is booking online and making full payment has to be careful on this and make sure to tell the people at check out counter to insist that they cancel the "Pre-Authorization" charged to your credit card. This is the usual practise in other hotels. So I am not sure why on 5th June KSL Resort hotel insist not to cancel the "Pre-Authorization" charge. Thus making me paying an extra RM100!
Tuan Dat Nguyen (04/06/2016 09:32)
This hotel is stupid. It claims itself a 5 stars but no wifi in our room (Never inform customer abt no wifi in room). They said we need come to the lobby to use wifi. I feel like being cheated. I never complained before but this is the worse i want to tell for others to avoid to ruin their holiday by this hotel. However it cost us $91 without breakfast for my lesson.
Mohamad Rezwan Hosni (22/03/2016 06:09)
A good stay for family with kids. great water theme park and hotel pool. easy shopping access as it location above shopping complex.minus pts only need good maintenance as aircon flow a bit weak and bath room sink leaking. call on maintenance slow on respond