Komentar :
Arnold Neo (19/01/2017 15:53)
I first contacted Keizo Custom on 28 Dec 16, to which the response was prompt and polite. I eventually booked a time slot with them for their 9H Premium Glass Coating. The arrangement was for me to be there on 19 Jan 17 @ 4pm. They also sent me a reminder the day before on the appointment at 4pm. Looks promising so far.
I arrived at about 4.30pm, and was given a sales talk by Vance Tay aka Choon to take up their Ceramic Coating instead. Considering that they were the professionals, I took their advice.
Regrettably, while they may be professional in grooming, they aren't that professional in the management of schedules and customers.
I wasn't told of a time that I can pick up my vehicle, and was only told that they will call me when it's ready for collection. I decided to go for dinner and coffee and left my vehicle with them. At about 8pm, I queried on the time that I could collect my vehicle. I got a response at 9pm to say that it will be ready for collection before midnight. I eventually headed back to the place at about 10.30, and what a surprise I got! My vehicle was in the exact same position as it was when I left the place about 6 hrs ago! If they haven't started the grooming and coating process, how are they going to return me my vehicle at midnight? The entire process was supposed to take at least 6 hrs! I eventually left the place without doing anything, and had 6 hrs of my time wasted.
To add on to my frustration, I work in the west and stay in the south. I took time off my work to travel there specially just for the session. I also had to make seperately arrangements for my children to be picked up from child care. Furthermore, 2 other cars were in the midst of the grooming process, and I believe that they arrived later than me, as I did not see those cars when I arrived.
In summary, Keizo Custom did not manage their schedules appropriately. An appointment was made with them, and it was expected that they would have allocated the appropriate manpower to meet the expected workload. That was clearly NOT done.
They have definitely lost a potential loyal customer, and I would NEVER recommend anyone to this place.
Alan Tan (25/12/2016 13:03)
Good 9H coating done on my 4 year old ride. Smooth surface now which needs a heavy downpour to clean up most dirt. No water stains too. Great job to Choon and guys!