Komentar :
Abel Yang (05/05/2018 05:46)
Disgustingly incompetent and inconsiderate. Tow truck driver blocked entire hdb carpark street, and when he got to the exit gantry his cashcard had no money so he just sat in the truck for 5 minutes even though the gantry had a top up station right beside it. It was only after the long line of cars behind him started horning that he got out and borrowed a card from the driver behind, who by then was desperate enough to get out and just lent it to him.
Best part is the driver didnt even hang his own license plate number at the back, on the car he was towing, which from my understanding is what tow trucks are supposed to do when towing.
This incident occured on the 5th of May 2018 at Bishan St 12
Dhaarman Bhari (27/04/2018 22:18)
My bike breakdown at TPE towards Changi, call for towing services.All most 5 calls rejected, and end up call this company, There such a humble person who attend my call and help me to guide.. The Driver (Ah Wong) very friendly guy who thowing my bike.. Sure will recommend for there very good services..
jiaming ngai (02/01/2018 13:48)
Very bad service received from customer service officers when I asked a few questions. Very impatient. This company doesn't want your business. They will tell you very busy and ask you to find other company to tow.
Will not recommend to anyone.
Jasmine (16/08/2017 13:30)
Worst experience ever! Deceitful and very dishonest..
I was stuck at the highway first lane from a punctured tyre when i engaged their service. 10 mins later they had not arrived and i called again. This time the company person mentioned that as i was in the first lane; it was dangerous for them to tow and insisted i drive my car over to third lane. I told them it was impossible because my tyre was completely burst and if i drove, the rim would touch the ground and i would lose control. Besides this was the AYE peak hour, and it was too dangerous. However the guy over the phone insisted i drove over and even retorted to me "mam; is your life more important or your tyre?" If they have no ability to tow my vehicle away they should made known to me from the start and not accepted my engagement.
Just in time, an EMAS vehicle arrived to rescue me. Turned out this island recovery truck was tailing behind and tailed me all the way to a carpark where the EMAS crew dropped me. The guy in the truck insisted i pay $30 for their service when i never used their towing service all. I was shocked and called the boss who said the same thing as well. He even said it was for petrol money!! How despicable is that!
And so i suggested they help me change my tyre as part of the $30 since i never used their service at all and guess what; they wanted to charge me $50 for the tyre!
Throughout the whole conversation, the guy in the trunk did not even need to step foot out of the vehicle and he dares charge me $30?!
After i paid the $30 unwillingly; i asked for a receipt and guess what, the guy said there was no such thing as a receipt! I insisted and after calling his boss, he gave me a receipt. Which means this is obviously a scam and one company who does not abide by its policy in a clear and transparent manner.
This is a very deceitful and dishonest company. Avoid them at all cost if your can. I am lodging a legal complaint with them rightaway
Brenda Ang (13/08/2017 15:51)
Very fast n cheap. From the staff who took my call to the driver who pick up my car, they were both friendly n efficient. Highly recommended.
Caroline Lim (14/07/2017 10:39)
Very helpful and experienced Alex stepped up to assist in the pouring rain today. Fast, efficient. This young man is an asset to the company. I wish him success in this service business. He has what it takes - from being customer orientated to his automobile know how. Thanks a lot!
Al K (27/06/2017 05:06)
Great service from Island Recovery who responded fast to our call. The car's battery died and needed towing from a multi storey carpark. Mr. Ho arrived within 20 minutes and was kind enough to check the battery status although he didn't have to. Will definitely ring them again! AA**