Komentar :
Nam Huat Ho (08/05/2018 00:23)
The visit to the shop last Wednesday was an unpleasant experience. I was merely doing window shopping with no intention of buying anything. There was this chinese chap kept following me around and asking if I would like to test ride the bicycle 4 times. I got irritated and left.
Michael Kelly (06/05/2018 10:26)
Purchased an 18 speed Creme bicycle about two weeks ago. The customer service from the two young men in the shop was excellent. However, after less than a week of commuting the front tire looked crooked. Checked the rim, reseated the tire, changed the tube but still looked crooked... so brought it back to the shop.
At first I was told the tire wasn't covered under the warranty, then I was refused the contact name/number for a manager, and finally I was told I could leave my bike for the mechanic to look at the next day. I was also told no one was in charge but I could email the anonymous "team" for assistance.
Had no choice but to leave the bike since the stem had come loose due to the vibration from the tire I suppose. Likely it was never tightened to specs from the beginning...apparently there were no tools in the shop either.
I'm looking forward to a positive outcome from the "team" hence the proactive 4 star rating.
Absent the positive outcome I will have to reevaluate.
So get on it "team" .
Dainty Mattress mat (20/03/2018 16:17)
I was at the Hello Bicycle shop on Sunday with a group of friends. The 2 staffs that attended to me have differing statement about the weight of the Pronto bicycle. This made us confused. The staff were unprofessional quarreling in front of customers and we were unsure if they have a clear understanding of their product. We did not proceed with the purchase and left.
Bucky Hussain (13/02/2018 14:05)
Positive experience. Friendly and knowledgeable staff
Victor Lee (24/01/2018 08:09)
Walked out of this store with a cafe racer for my wife after some great help from their Sales staff. Very helpful guys!
Alan Yip (08/11/2017 13:52)
My experience with this shop is a positive one. Called to enquire about a product and they actually reserved it for me in good faith when I showed up. The sales staff was attentive but not intrusive. I was comfortable browsing and ended up buying more than I intended. They stay open up till 9pm so I can still pop in after work😊
Mike Tansey (29/10/2017 03:00)
These guys are absolutely excellent. I went in to buy a rack, panniers and stand for my bike that I have brought from the U.K. Not only did they know exactly what they were doing but they fitted them for me there and then. Equally importantly they are friendly and polite.