Komentar :
Arthur Briscoe (29/05/2018 11:50)
We had an overnight stay on our way from Western Australia to Europe. We had a late check in, well after midnight so they allowed us a late check out, 3 pm.
This suited as we were leaving for our follow on flight At 5.30pm.
The hotel is convenient to the airport and a shuttle bus runs from early morning until last airport pickup at half past midnight. The hotel is extremely comfortable and well appointed. We would stay there again
Agus Mulyadi (28/05/2018 10:06)
4 star hotel with a great services.. And very nice breakfast and also swimming pool.. Suggest to spend the night here when you go to singapore
Karthikeyan Palani (02/05/2018 08:31)
This hotel situated less than 12 km from the airport, and 500m away east coast beach, opposite to this hotel there is lively big mall parkway parade. Behind this hotel we have east coast road. Which connects to Mountbatten road. The superior room itself spacious. Deluxe room are spacious enough for 3. Executive lounge facility, swimming pool, bar and restaurant are at level 2 and 3 bar and pool is at level 4
Jon Waine (10/04/2018 10:26)
Stayed here for work. Reasonably priced, good facilities and friendly staff. The room was Non smoking and clean. Hotel only 10 min from downtown and tourist attractions. Free shuttle to and from the airport.
Xavier Bergeron (05/04/2018 23:39)
Good place to go but isn't much for tourist. The breakfast is great with diversity and offer a lot of option if you are vegetarian or vegan. Recommend if you don't care about being in a less tourist friendly( what I mean is that you won't have a lot of tour of stuff like that because it put more emphasize on the business travellers)
Chris Grealy (05/04/2018 12:50)
Over night stop only. Clean and asian spaciousness for the room (more than adequate). Hall way had a "mouldyish" smell on our floor, maybe from a clean up? Nice buffet in house for our evening meal. Efficient and courteous staff. Facilities we used were very good. Would recommend, if only travelling from airport (15min) but we did not travel into the city so have little appreciative for its location.
Lupu Iustin (08/03/2018 14:00)
Nice hotel and clean. Staff will always smile and ready to help you. I took diner here and breakfast. The dinner is a buffet for 32 sing dollars you eat as much as you want and they have everything including shrimp and crab. For breakfast is a buffet as well very delicious. The only think I didn’t found was a shaving kit.
Harikishan Relwani (23/02/2018 11:02)
Very nice, clean hotel. Supermarkets, Indian restaurants just 5 mins walk. Booked 7 rooms for my guests who were attending my daughter ‘s wedding.
We came from Spain and all bookings were arranged through email. Very efficient front desk staff.
I will highly recommend Grand Mercure Roxy hotel any time.
Empty Maverick (28/11/2017 04:31)
Quite impressed overall. Executive lounge is good too, in terms of service, food and ambience quality. Fitness centre is adequate and well-maintained. My third stay here. Will want to come back again.
Lachlan Burnet (09/11/2017 19:10)
Excellent hotel and was very happy here. Easy to find and use the free shuttle bus to/from the airport. Hotel a little bit out of downtown Singapore, but they have a free shuttle bus hourly, plus it's so easy to get a public bus across the road. Taxis are available too.
Rooms are spacious and modern. I appreciate the upgrade for being an Accor Plus Platinum Member - thank you. Interactions with staff was pleasant and the Executive Lounge was a lovely place to have breakfast and evening cocktails and the staff there were all fantastic. A great experience and would definitely go back. Highly recommended.
Peter Macfarlane (30/09/2017 23:40)
The staff are amazing. We were welcomed like old friends by Eddie in the Breeze bar. The staff are warm, friendly and highly efficient - from front desk and concierge to room service. Nothing is too much trouble. Hotel is ideally located and facilities in hotel excellent.
LIM KOK LEONG (12/09/2017 07:39)
One of the best stay with Grand Mercure Roxy as compared to previous. In fact, the trainee who handled my check in did a great job. All I did was to provide an ID and my member's perks and welcome stuff were all accorded. Even the room type upgrade came as a surprise, knowing that I would have preferred a bigger room than one with a "good view". Nearby has lots of eateries to explore and relatively quiet neighbourhood, with well connected public transports.
Walmir Pereira Guerra (11/09/2017 23:49)
The hotel is well structured with comfortable and practical facilities.
Room services are of good quality.
It offers good restaurants in the hotel itself.
The servers are very attentive.
Located close to a mall with many good dining and shopping options.
Only downside: it's a bit far from the city center, which raises the taxi fare.
Begsy Karaki (10/09/2017 14:43)
One of the life time experience however, I hope to visit and stay in the hotel in the near future.
Food is great. Different dishes catering for different cultural individuals are well accommodated.
The rooms are spacious and comfortable. Most importantly, the staff are very friendly and kind ready to assist wherever they can.
They only way that the hotel may consider to improve is having a scheduled flight info up someway on the wall where clients can confirm their departure to the airport to catch their respective flights.
Åke Wallbäcks (07/09/2017 09:15)
At a glance the hotel looks good, although an understaffed front desk during peak time in morning. Customer wants a smooth check in/out.
In corridor there was a smell as it seems to have been some kind of a leakage. I am sensitive to microbiological growth/smell and there was a clear smell from mould! A machine to remove humidity placed outside my door in corridor.
Room was neat and tidy, breakfast however very noisy environment. This is not how I want to start by business day.
Checking out I asked for a prolonged/extended check out. As member of loyalty program, they could have walked an extra mile for me to stay in room until later (provided that no customer was waiting for room the very next day). Only offered to pay for an extra night..
Michael Lim (04/09/2017 11:27)
I only stayed one night while on transit (with an early morning 6am flight out of SIN). The room was great, but I'd just say that brighter lighting would be nice. I appreciated the helpfulness of the front desk to point out where various things were in the surrounding area (there are a few shopping malls/massage places nearby). The only real drawback was the Cantonese restaurant. They were promoting their own restaurants, and since I was really there to rest, decided to check it out for convenience. The restaurant service was great, but the food was not up to my expectation. Everything else was great, and there are plenty of other options (and I can't rate the hotel's other restaurants since I did not try them) around to eat.
Vic W (08/07/2017 03:35)
We stayed here on our last night in Singapore for 1 night as it was close to the airport and we had an early morning flight the next day. It was a convenient location being next to a big shopping centre and getting food was very easy. We received complimentary drinks as part of our stay being accor members, check in was smooth, received connecting rooms as requested. Husband enjoyed pool facilities. Was a short stay and we weren't able to experience dining options or anything else, but hotel suited our purpose of being close to airport. Hotel also provides free shuttle bus to airport which is handy but our flight was so early so we could not use that facility.
Yuliana Halim (03/07/2017 03:09)
During check in the staff gave me a welcoming card from Grand Mercure Roxy Management with their signature in it. As we celebrated my twins son, they also provided us birthday cake for them.
Everything was perfect start from airport pick-up, check-in, the make up room, check-out, information in using public transportation (distance does not a big deal).
In short, we were very happy to choose Grand Mercure Roxy as our hotel and definitely will come back again if we visit Singapore in the future.
Rachel Sheets (01/07/2017 13:14)
Very nice hotel. Large breakfast buffet with an omelette station. Just make sure to be there when they finish cooking otherwise other guests will steal it! A little far from the MRT (30 min walk), but they provide a free shuttle in the AM to one of the stations. We received an upgrade to a beautiful business suite. The room was spacious with nice accommodations (slippers, robes). The only downfall is that the bed was ridiculously hard! I usually like firm but sleeping on the floor would have been more comfortable. Needless to say, I didn't sleep well. Other than that though our short stay was enjoyable. I would recommend this hotel but if you plan on making multiple stops to your room during the day, you may want to be closer to the center.
Raewyn Williams (02/06/2017 19:32)
We arrived on an early morning flight from New Zealand and caught the free shuttle to the hotel. Upon arrival we expected to be able to drop our bags and come back later to check in as it was only 0900 in the morning but were told our room was ready and we could check in early! Such a wonderful bonus to be able to freshen up and relax in comfort after an 11 hour flight! The room was spacious, clean and well appointed. The staff were very courteous and professional. Upon arrival back from our day exploring we found a bottle of wine, hand made chocolates and a lovely card from the staff congratulating us as we were on our honeymoon. Another great bonus was the smart phone given to us by the hotel which came in very useful for our days exploring the wonderful city of Singapore. Thank you Klaus and team for making our stay in Singapore so memorable!
Romesh De silva (25/05/2017 02:07)
Mercure has been a home away from home. We stay here every time we visit Singapore. The hotel is very well equipped with warm and friendly staff.The rooms are specious and very comfortable. Ideal for families. The location too is a remarkable one as every thing is within a five minute walk. I must make a special note regarding your reservation team including Nora and Jennifer who have been extremely helpful and very swift in their communication.
Alice Yeo (06/05/2017 06:15)
I had a very good experience from reservations to the end of my stay. Sham, the Reservation Manager is always so helpful and she had made all the necessary arrangements for my stay. You are very lucky to have her. Services at the lounge and pool bar were very warm and sincere too. I will definitely come back again because your people make the difference. Keep up the good work!
sugiarto ongko (03/05/2017 01:50)
the air condition's remote control didn't work, so we called. After 2nd call, the technician came. he didn't fix the remote control, but he fixed the air-con inside the ceiling. It got cool, but we cannot do anything with the remote. can't even switch it off. so we were freezing all morning. we stayed for 2 nights again this time. didn't enjoy our stay at all.
we planned to stay here again next July. Hope this won't happen again.
Eileen Tiang (18/04/2017 23:18)
Very welcoming. Thank you for being able to give the connecting rooms. My family had a great time together to celebrate my birthday. The cake was also delicious and a v good size. Usually I get a small piece from other hotels but Roxy Mercure provided a whole cake. Very delighted. Room service was also prompt. Great hotel to stay in.
Adam Knight (18/04/2017 14:29)
A lovely hotel, there are some roadworks going around the facility but it has little impact, except that it impacts the view.
The staff are extremely polite and the hotel itself is very well appointed. The surround area is wonderful to explore with a wealth of places to eat and drink.
Kaylah Fox (13/04/2017 08:49)
Thoroughly enjoyed staying here. This is the first time staying at this hotel and I would definitely come back.
The room was clean and comfortable. The staff were all very friendly. The buffet breakfast has lots of variety and it was never too crowded. We didn't get to eat at the hotel restaurant as Parkway Shopping Centre across the road had so many choices at a very reasonable price. The construction going on did not hinder us at all.
The only comment I would make was at night or early morning when people were in the hall you could hear them talking. I would recommend this hotel and would definitely stay here again.
jen multari (23/02/2017 12:56)
Diverse breakfast, nice size rooms, friendly and helpful staff.
Navvir Pasricha (13/02/2017 22:09)
Good hotel with very nice and helpful staff. Rooms are extremely cosy and comfy. Definitely enjoyable.
Paul Morris (10/02/2017 01:47)
We had a great stay here. The only thing knocking off one star was the older stained chairs in the room. Everything else was spot on. Free shuttle, great check-in, nice food, nice pool, comfortable bed. Near the airport not far from the city by bus and situated in a cool place with lots of little cafes and bars.
Dhwani Sanghvi (16/01/2017 05:47)
Amazing stay, amazing staff. Amazing location. I m feeling nostalgic about this hotel already...
Craig Spencer (06/01/2017 02:52)
Really nice hotel. Staff were superb. Rooms were great, large and clean. Really posh but nor that expensive.
Krishnamurthy Sridhar (21/10/2016 09:24)
Very close to East Coast Park, reasonable size rooms, service is okay, pricing very reasonable, the view is amazing on higher floors, breakfast option is good. I stayed here for 2 nights on my way back from Australia. The only issue is, construction is going on in front of the hotel, it makes little difficult to cross the road before approaching pedestrian over bridge. Overall a good place for budget travellers.
Sam Vanderbeek (21/10/2016 09:12)
Rooms are a decent size, breakfast is good, staff is very friendly. Good location, many restaurants and shops nearby, close to airport.
However cleanliness can be improved upon, couch in room was very dirty and worn out, bed sheets were not changed during 4 nights.
Sound isolation towards other rooms could also be improved.
Wiranata Lukman (18/10/2016 02:24)
Excellent hotel building and service. Highly recommended, even it is not near MRT station at this moment, year 2016 the hotel has free shuttle to Airport and popular destinations. Very polite, Kind and helpful staff. Will return and recommend to all friends.
Ramkumar Penumarti (13/09/2016 18:25)
Stayed here only for a short time but i left wanting to come back to stay again if i ever come to Singapore. The staff were exceptionally friendly and very happy to answer all my questions no matter how mundane. My room was upgraded with no cost by the staff when i had requested for a different room. The room was very well appointed with a very comfortable bed, flat screen tv, safe, minibar, robes, free in room wifi and a generous quantity of bathroom amenities. The other thing of note was the hotel restaurant which provided a wide breakfast choice of various cuisines and also plenty to drink. The only point of note which i can make is the airport shuttle timings. My only suggestion is to increase the frequency and provide a clear map along with the reservation email as to the frequency and the location of the shuttle bus at the various terminals. Other than this everything was exceptional.
mohammad andito (25/08/2016 06:42)
The food is so so. But not bad. Still delicious to me. Great for rest, but the MRT station is not ready yet. I hope when we go there again, the MRT station is already open
Daddy sparkles (07/07/2016 11:39)
Don't know if I could have found a hotel better than this, good outdoor pool and gym. Really enjoyed the free wifk
Byron B (30/06/2016 08:45)
Great staff and services. Excellent for 1 night when in transit. Regular free shuttle bus
Thomas Carotti (27/06/2016 06:33)
Pleasant hotel, great proximity to east coast park! Rooms are generous and staff very attentive.
Jancy M Hausjah Hausjah (26/06/2016 00:40)
Despite of far from the city centre but the hotel was great for me as they have a spacious room provided and good breakfast. Free shuttle to and from airport was available makes your stay more easy. The hotel had also connecting door to the shopping centre as the access to East Cost (Katong Area) located behind the hotel where you are able to find variuos and delicious food.
MRT line is being constructed right in front of the hotel which make this hotel very easy access in the future from all over the city. For now if you need go to MRT station I prefer go to Dakota by bus no 31 (bus stop Parkway Parade at opposite of front of the hotel) or bus no 10 from East Coast at the behind of the hotel.
Na Deng (08/02/2016 16:00)
great experience.
plus:
decent free breakfast with many options. the services are excellent
room are spacious and clean;
pool is new and gym has many equipments.
close to shopping center and bus stations and near east coast park
hotel provides free shuttle to changi airport
and free shuttles to marina bay and orchard street
delta: it is little far from city center and MRT.