Komentar :
Paul Gieselman (13/05/2018 20:03)
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-Location: Good
-Entry: Beautiful
-Cleaners: Great
-BUT made reservation online and once checking in I was told “free breakfast not included” and that I must pay extra for that. On the listing (see images), it CLEARLY shows free breakfast included. To be clear, I booked via Hotwire...that shouldn’t matter; I hate having strings attached.
-The room felt used and old.
--Bathroom smelled like urine
--Toilet wasn’t seated and made a big CLUNK when sitting on or getting off.
--Fruit fly like insects inside shower.
--Shower ceiling dirty...not what you’d expect from ”5-star” hotel.
--Transition between bathroom and room completely loose (see image).
--Wallpaper in room coming off (bubble and peeling).
Evelyn Nguyen (12/05/2018 09:09)
Very nice hotel, excellent staff. Room are not huge. but everything is provided, including the bathrobes. Breakfast buffet was outstanding. Located along the Singapore Lake. Great location for runner. I had an excellent morning run. They has the shuttle that would take you around town, slow but works.
Ahmed Chothia` (04/05/2018 16:59)
Nice hotel. Shops are a bit of a walk. Nearest convenience store is far to walk at petrol service station. Also MRT train is far walk. Lovely restaurants in hotel. Breakfast is very good
Gillian Watson (03/05/2018 12:01)
Fabulous location. Room was spacious although with no overhead light, it was quite a dark room. Housekeeping were efficient & friendly. Unfortunately the TV kept freezing which was frustrating. Having said that, I would stay again as these are minor issues & the location out weighed everything else. Highly recommend.
Jayant Jaiswal (24/04/2018 17:25)
The location is great. Has got great connectivity with dedicated bus stop. Good restaurant on the ground floor. They give you a handy phone with which you can call anyone across the globe for free and surf internet as well. Overall, an awesome place to stay!!
Kong Belivian (24/04/2018 09:31)
I went to attend a buffet a few days ago at this hotel. The food was good, and the desserts were even better. The staff were friendly and helpful, and the atmosphere was also quite homey. I found it quite amazing to see people of different culture and origins at this hotel as well. My visit to this hotel was short, but it left a lasting impression.
Nurul M (03/04/2018 04:28)
Rooms are dated, though they did their best to touch it up with modern electronic amenities incl the Handy mobile (fast becoming a must for hotels!) Breakfast spread was good, though not extensive but sufficient and still offering a variety of dishes. Staff's service was commendable - quick and friendly.
Jason Chua (21/03/2018 10:33)
Went to Food Capital for buffet. Service was fantastic with plates being cleared very promptly, even when it was quite crowded. Quality of food was very good. Ambience was excellent. Very pleasant experience overall.
Hadi Hayat (21/02/2018 09:33)
Was at Grand Copthorne Waterfront to view possible conference venues for a company event. Event manager hosting my colleague and I was so very helpful in showing us around. Much of a higher standard then other venues we viewed that day; greeted us at the door, offered drinks, showed us more possible locations that we never thought we would want. Giving 4 Stars because I am unfortunately unable to choose that venue, and unable to experience first hand the service offered. However, I am very much confident the level of service would expand to other areas of the hotel. Definitely a high recommendation.
Raghav Mehra (09/02/2018 16:33)
This hotel comes under a 4-5 star category. The hotel is close to orchard road and clarq key. But a little away from metro station and other central local market. The food is very good specially best is breakfast which you can book while booking the room. Here you can get continental as well as Indian food along with good variety of fruits and juices.
Christabel Ong (29/01/2018 05:33)
Holding my wedding at Grand Copthorne Waterfront, with Serene as my wedding coordinator. Couldn't ask for a better person to help oversee the whole process in such great detail. She has been patient and generous when negotiating on extra perks. Beautiful hotel with a spectacular grand ballroom. I highly recommend their services for their flexibility and professionalism.
Dan Campbell (21/11/2017 06:05)
Lovely hotel. Well appointed with all you would expect. Our river view was really good. The room was tidy and clean. Staff friendly and helpful.
Ivan Gan (14/11/2017 09:32)
I have stayed over and attended wedding events here in Grand Copthorne Waterfront. My overall experience here has been a great one. Location is well known but far, therefore getting here via Cab or driving is still a preferred mode of transport. Rooms are neat and clean and has all the basic necessities a person need to stayover. I have yet called for room services therefore I have no opinions on this section. Attended my sibling's wedding lunch here in the grand ballroom, the experience has been great. The hotel has great decors to go with it. Has attended a friend's wedding dinner here as well. The overall experience has been acceptable, probably because due to lack of manpower, the VIP table wasn't constantly looked out for. So it's understandable. This can be improved I believe. Thanks for creating such a great experience here in Grand Copthorne, especially for such big events.
Shaun Lee (13/11/2017 13:06)
Went for buffet lunch at Food Capital on a Friday. Hotel is in a central location, easily accessible. The restaurant was filled, although that may be due to a company event at that venue. Service was prompt and excellent. A guest from the company event mistakenly sat at my table, but it was swiftly dealt with by the hotel staff. Decor was modern and aesthetically pleasing. Hygiene of utensils and furniture were excellent. Variety of food served at the buffet was limited. Quality varied but was unsatisfactory in general. Some stations were alright, some were really bad.
Michelle Wong (09/11/2017 12:31)
Went there to attend my friend's graduation. Everything was pleasant and the food was wonderful. However, probably the food hygiene could be more properly monitored by the staff since it is a buffet.. I was disgusted when I witnessed a guest using her own spoon to scoop pudding from the dessert spread..
Sujathanath Vantimitta (31/10/2017 15:50)
Superb hotel. Best location for so many places to visit. Lovely view of river out of my window. Has handy (a new feature phone with data and local calls free) available so you don’t have to worry I case you are an international tourist without local mobile.
Food is ok. Breakfast closes sharp on time. No vegetarian options.
Herwin Sularko (19/09/2017 02:15)
Good renovated lobby but old outdated room. We requested a non-smoking room and quiet room but gave quiet and smoking room. The reception told us because we requested quiet room so gave that room. They changed to non smoking and quiet room promptly. I couldn't find any spare PowerPoint on the desk neither next to bed. I had to unplugged the floor light to charged my phone.
rina sim (09/09/2017 15:14)
Hotel lobby is new and grand. The service people are helpful and always with a smile. The down side is the rooms which are old in great need of upgrading. Carpet in the room looks old and dirty. The rooms are 3 star quality. Very disappointed that while they renovated the lobby left the rooms undone. Don't really like to go back there again for our weekend getaways.
Chan Jasmine (03/09/2017 02:55)
The hotel was very good for the money spent. Exactly what you need from a hotel and the service was excellent! We are definitely heading back again! 👍
June Lim (02/09/2017 04:13)
Went to dine at Grissini, the food were up to expectations and was served by staff with excellent service. The Chef even came out to attend to us, really like how the Chef take pride of his own dish. I also heard many good reviews of the international buffet, Food Capital. Will be back to try it 👍🏻
Christine Chua (10/08/2017 10:03)
My recent stay with the Grand Copthorne Waterfront at the Executive Club room was a pleasant one. Mr Peter Chua the Front Desk Officer was very helpful and hospitable. Food was great at the lounge. Room large enough and the bed was comfy. Location and views were great too! Would recommend this hotel to those visiting Singapore for the 1st time.
Sujith Gunerathne (12/07/2017 03:49)
It was a nice experience to stay in the hotel for 2 nights. All amenities are in place to stay. If the breakfast were a little detail it could be nicer.
alila aliya (24/06/2017 10:39)
Spent a total of 8 weeks at the Grand Copthorne Waterfront. It’s a beautiful hotel with great food and friendly staff. Mohammed Ali at the breakfast area was very helpful and very nice. Definitely would love to stay there again if we visit Singapore in the future. Great area along the river and plenty of restaurants around if you get bored with the hotel's food.
We totally had a lot of fun and were very happy with the hotel service.
Thanks again!
Aaron Packnick (23/06/2017 20:31)
The Grand Copthorne Waterfront is one of the best hotels I've stayed in. The rooms are spacious and clean. The lobby is majestic and the riverfront view (currently the side facing away from construction) lends to a feeling of relaxation and tranquility. The continental breakfast is not what you would expect from the stateside definition: it's a full international buffet with endless choices for any pallet and customizable options as well --- all included in the room fee, which is quite affordable, especially by comparison with most Singapore hotels.
To top it off, there are mobile smart phones you get complimentary with the room which may be used for a travel guide, free international calling (including US and plenty others), and a quick and easy way to purchase discounted tickets for events and attractions out in town.
Rajesh Shenoy R (18/05/2017 12:38)
The rooms are quite good. However, service is something which can be improved significantly.
We had booked the room(a 2 bedroom suite) in advance (almost 4 weeks ), yet when we went for checking in, the room was not ready and asked that the room will be ready only at 2300hrs!! They finally have two separate rooms temporarily and then shifted us in the night.
The service staff are all quite serious. Not even a smile. Bad communication. Need a lot of improvement.
Eleanor (02/05/2017 12:12)
Didn't have bed sheets changed at any point of our stay (10 nights) despite telling hotel staff. Room kept being made up for 2 people despite 3 of us staying (had to tell hotel staff every day). Western 'hot buffet' breakfast was cold every morning (again, had to tell the cooking staff every day). Apart from that , Concierge staff very friendly and helpful , the hotel is in a good location with plenty of restaurants nearby. A nice walk along Singapore river and near Robertson Quay
www aladdin.st (30/04/2017 08:31)
I will come back. Nice restaurant in the lobby. Friendly service, the only disappointment was the breakfast.
But it was OK, of course, I had expected more for that price. But I didn't leave the breakfast hungry
No teapots in the restaurant and no Pepsi MAX or Diet Pepsi, only Coca Cola products so there are room for improvements
David naftalis (16/04/2017 14:28)
very good hotel.
eventhogh the rooms are very small the total feeling is good.
very rich happy hour buffet.
a bit too far from city center.
Ravi Bhandage (13/02/2017 16:15)
Good place for stay, conference etc. Decent staff, clean & neat rooms. Enjoyed my stay here👍
Neha Sharma (03/02/2017 06:36)
Recently stayed for 3 nights. Lovely waterfront location, Staff was really helpful and nice. Great ambience. Good range of breakfast buffet including Chinese, Indian, English breakfast etc. Comfortable and spacious rooms. They provide room slippers, bathrobe, torch, iron and iron board, Hair dryer etc. Quite comfortable stay.
Only thing I didn't like that lighting in the room was not enough for doing makeup.
Overall great experience!!
Aqiul Colombowala (20/01/2017 03:22)
The hotel was excellent and the staff is extremely good. They let us check in a bit earlier without any fuss and we were very happy with the 4 days we spent there!
Gretchen Molloy (07/01/2017 00:29)
Hotel was excellent, staff was amazing breakfast was great but would recommend getting there before 9am.
There are a few malls near by and in walking distance so do explore, have stayed in a few hotels in Singapore and can say that for the price you pay the rooms are spacious, for Singapore standards compared to others. Pool isn't big, but big enough and has day beds so great for relaxing.
The Italian restaurant by the bar is good did not done in at food capital during the evening due to always being out and exploring. The late night room service menu could be tweaked as not very exciting over all it was a great hotel and we would go back again.
howard huskisson (23/10/2016 04:55)
2 days recreational stay Oct 2016. Good facilities. Rooms spacious and well equipped BUT not enough electrical over head lighting or direct lighting for make-up application for partner.
Great service after checkout - full use of swimming pool etc and really good shower facilities to get ready for home on late afternoon/evening flights thank you. Little pricy on drinks/food but on a par with all local bars/eateries
Ryan Wong (02/10/2016 05:37)
Good hotel, unfortunately no MRT nearby as it is under construction. Can be a bit noisy at night. Service is good
vikram shaw (01/10/2016 15:49)
well you get a personal mobile with the room with unlimited calling local and isd and free wi-fi, what more can you ask for - well a bigger shower area , and a little convenient lift access, overall nice experience
Vaibhav Aggarwal (25/09/2016 10:56)
Stayed for 4 nights. Nice hotel located on Robertson Quay which means you can also enjoy morning jogs. Very lively entrance and reception. Its an old hotel but nothing to complain as it is maintained well. Room size is decent compared to regular hotel room sizes in Singapore.
Reception staff could be more pleasant and accommodating. They look highly overworked.
Its certainly a 4 Star Business hotel but we enjoyed equally as holiday travelers.
Ruggero Saracca (18/08/2016 14:51)
Very comfortable. Very good service. They allowed me to have early check-in at no extra cost. It would perfect if close to MRT station.
Nayan Peshkar (21/06/2016 10:42)
Awesome hotel. Good location on the canal. I liked their lobby, very vibrant and lots of eating choices. The rooms are big, as you would expect when travelling to Asia and the people are nice.
ric00098 (16/06/2016 14:03)
The most ridiculous place Iv ever stayed in. I had booked 2 rooms for 3 nights and I guess I payed them a good amount. Today when I called them for extra plate and spoon in my room they asked me to pay for that to which I cancelled the plates and spoons. After sometime I again ordered 4 empty glasses for drinks but they said they can provide 2. I'm really shocked to this behaviour of a reputed 5 star hotel as I have stayed in different 5 star hotels across the world but this behaviour was disappointing. Anyways that's my experience for now won't suggest anyone to book a room in this hotel.
Thanks
Dushyant Singh Baghel (11/06/2016 09:36)
I stayed on 19th floor, room no 1916 for three nights on first week of June 2016.The view from my room was so beautiful. Hotel is on the river side and there are multiple restaurants very close to this hotel. I had breakfast and lunch twice in the hotel's restaurant. The food was well cooked and delicious. Staff is courteous and well behaved.
Michelle Goh (11/06/2016 01:27)
Went there for a wedding. Overall a very nice and clean hotel. The food was only mediocre but the ambience was fantastic.
Mulyanto Sie (11/05/2016 20:59)
Nice hotel, good facilities. The bus stop just near at front of the hotel, it is make alot of easy to reach MRT station or places. Good friendly staff and complete hotel amenities (they provide sandals, bathrobe, cofee, etc).