Komentar :
Jesus Buallahram (18/05/2018 00:15)
Farrer Park managements loves to oppress the lower ranking employees by giving warning letters to them and giving permanent punishment to employees by not allowing Linen attendent to go to ROS at level 3 of the hospital. Farrer Park Hospital loves to punish their cleaners. Farrer Park Hospital do not allow me to make my own decision even after work like the Stanley Ler not allowing me to upload the video of the Farrer Park COn Man.
Eric Ng (25/02/2018 22:19)
Great new concept of hospital, right after operation my dad can rest at cheaper rate 5 star hospital next to the hospital.
Yong Foon (30/01/2018 02:10)
I stayed in a single-bedded room for my surgery. Waiting room for surgery was very noisy with nurses talking loudly. My friend stayed overnight with me and had to pay $32.10 per person per night regardless she wants a mattress or not. In the end, she was given a blanket and a pillow only as there was already a very hard mattress at the side. I stayed in Gleneagles before, there was no need to pay for friends or relative staying over.
When I entered the room, there was no introduction to the door. I didnt know which button to press to call for non-emergency help. In the end, I pressed the wrong button.
Nurses to administer medicine were always very late like 1 hr late than the actual time. We had problems with TV and it took us to call quite a few staffs and like an hour just to get a working remote control.
The admin work was not done properly. I was able to be discharged before paying any charges in Gleneagles due to my insurance but in this hospital, my insurance agent had to help me email/fax additional documents urgenty to let me discharge without paying any charges.
Overall, if you have money to spare, there are better hospitals with better service and management. I will try my best not to come back to this hospital.
CAI Cxz (22/01/2018 14:30)
This feedback was emailed to Farrer Park Hospital on 3 January 2018. There was a reply that they will respond to me within 7 working days. Till date (22 Jan 2018), there was no response.
I was admitted for 1 night for an ankle operation. As per what was told to me during my pre-admission, I proceeded to level 2 at 0600 for my admissions. The admissions office was completely empty. As a result I had no choice but to ask my way around with a limp to get myself admitted. There was no signage or instructions for guidance.
As a medical establishment, the hospital should provide a more patient-centric approach whereby clear instructions could be provided for visitors in case of absence of staff or concierge for assistance.
I was sent to the operating room by 2 male nurses. This was to me was highly insensitive. I was not very mobile and required assistance in getting undressed and putting on my robe. Such lack of patient respect and privacy was extremely uncalled for.
After the surgery, a lady in uniform came to the room without identifying herself and her purpose of entering the room. It was after my asking that she mentioned that she is the physiotherapist and was in my room to check on my status after the operation and to teach me some exercises to help me regain my mobility. I have to say she is professional in teaching me how to use the clutches however service etiquette needs to be improved upon.
Medications were served without informing me of what was given to me, as a patient with multiple allergies to Painkillers and antibiotics. Medications were also served with cold water.
My brother found an Indian Passport in the safe box. (Was room cleaned and checked properly?)
After the surgery I felt nauseous and rang the call bell for assistance. It took me more than 30 mins before a nurse provided the necessary injection to relief me of my discomfort. Prior to that, another nurse came, took a quick look, told me wait and left. It would be ideal if a plastic bag or a kidney dish was given to me while waiting to prevent me from vomiting on myself. Not sure if such lack of basic human compassion was due to poor staff education, poor staff morale or lack of manpower.
I encountered some problems in adjusting the elevation for the bed and the remote control was not working. When I asked the nurses in the ward for help, she told me all hospitals beds are the same. After several insistent requests, she called for the technician. When the technician came, he moved my bed, checked the wires, crawling under the bed and continuously requesting that I help him test the functionality of the remote. All these checks were done while I was in my robe, in a awkward position feeling dizzy, nauseous and in pain.
The technician is doing checks while I am still on the bed, What if I fell off the bed during the checks?
To end the story, the technician could not fix the source of the problem. As a result the bed had to be changed.
Due to my immobility, I need to borrow a wheelchair. To my amusement, the nurses kept asking me if I really need it, if not they need to put it back to the supply area as there were only 3 wheelchairs on level 8 suites.
Not sure why wheelchairs are so scarcely available in this hospital.
The balance of meeting commercial profits and providing quality patient care needs to be re-evaluated and accessed
Singapore is a globally renowned location for medical tourism. As a Singaporean I am deeply saddened that I am given this standard of care in a private hospital which positioned itself as a healthcare facility for medical tourism.
In my opinion, Farrer Park Hospital is not performing in a satisfactory fashion as far as patient safety and patient care is concerned.
I am truly appalled by this experience in Farrer Park Hospital.
I will not recommend this hospital to anyone who wants a trusted and comfortable medical care.
S W (08/12/2017 15:35)
Brand new fully equipped hospital. Clean and well thought out care free environment. Will always pick this place over the chaotic MtE in orchard. Wished more doctors start moving here.
Gunadi Wihardjo (25/11/2017 03:56)
Great hospital. Clean and new. The ICU lounge is also very new and refreshing. However the price is expensive since it's private (as expected). The nurse is friendly too. Compare to other private hospital, this hospital is still relatively not as crowded, probably because it's still new. There are hotel next to it too, so you can stay next door if need be. It's also next to farrer park MRT