Komentar :
Ayesha Rose Poh (27/04/2018 06:11)
I've went through quite a few laundry services in singapore as im constantly looking for those with good customer service & timing delivery arrangements. Cottoncare has done with especially with Customer Service, namely the representative that has given me very good service attitude & accommodate with my requests. Anything else was good, but the slight improvement is needed for the minor ironing of bedsheets, otherwise i would have given a full 5 Star.
Kris Wen Xuan Ng (15/04/2018 02:51)
It was good for the first few times i used them, but the last 2 times there were no show for collection even though timing was allocated. Customer service never attempted to sort of the issues. I would never use them again. TERRIBLE!
gy ithnin (19/01/2018 04:18)
I am satisfied with their good service. Thanks.
Elyse A. (03/12/2017 15:09)
I've used Cotton Care for years. Tried others before but just don't get the same level of service, price and convenience of getting your laundry picked up and delivered without any extra charges. Many times they would call or message me with pictures whenever there are defects found on my items and get my consent before going ahead. When my trench coat's buttons dropped off from drycleaning (on two separate occasions), they made sure they found similar replacements and sew them back for me even though it wasn't their fault.
purplelover wj (16/06/2017 04:21)
Cotton Care does not deserve a star at all...I call on Monday to collect my cussion cover..
Thursday they arrange to pick 3 to 6pm...later call back me back saying 6 to 10pm...Guess what never turn up...The lady by the name of Precious really not fit to be in the customer service line...l did ask for the boss no but she said she will get him to call me till now noting n my cussion cover is still not been collected...best part l got to keep calling n and ask for update...Its really getting up to my nerve....Please if the manager is reading my review do come back to me...Yr staff is sleeping n not making positive sale....
Belicia Wong (03/04/2017 07:50)
Contacted Cotton Care for the dry cleaning service of 15 animal onesies and one mascot for work. The price was reasonable and Claudine, the staff who is my POC, is not only polite, but she replies very efficiently and is willing to go the extra mile to answer my queries. The delivery man was polite as well, and made sure to verify every piece of item with me before taking them for cleaning. Invoice of payment is also done well.
The company is also responsible, as they bothered to notify any prior defects to my items before dry cleaning them and making sure to ask for my confirmation before going ahead.
Even when the delivery is back, the delivery man was also meticulous in making sure all my items are back (correct no. good packaging) before leaving.
Claudine also made sure to follow up with me, making sure that my experience was good with them.
Top notch service, very polite staff. Worth sticking to using their service in the future
Rainbow L (29/12/2016 08:01)
Cotton Care does not deserve even a star! I have to select one star else I am unable to post this review. Extremely poor service! Will NEVER recommend this laundry service to anyone! Arrangement for collection was between 2pm to 6pm. And having to wait 4hrs for collection is crazy! The worst is after waited for 5.5 solid hours, no one shows up! No sound...No Picture! THUMB DOWN! 👎👎👎
Kamil Gottwald (20/07/2017 09:12)
Great service, will use them again!
Ho KW (08/07/2017 16:57)
Could provide better servcie
Danial AA (23/06/2017 11:48)
I've never seen such a crappy business before
CapitaLink Property (16/09/2016 07:46)
Cotton Care have done a good job and removed most of the stains on our night curtains after dry clean.
These curtains were dry cleaned once by another laundry shop but almost all the stains still there. -- Kor CapitaLink
faye wong (09/09/2016 06:00)
Very good customer service from Kate. Will definitely recommend their services. ☺️
Claudia Ferreira Dias (03/09/2016 00:52)
Cotton Care team was very kind and attentive with details and fulfill all my expectations on Curtain Cleaning. Delivered when promised, good service during removal and installation. Different channels to talk, sms, whatsapp,email,phone, making the communication easier! Kate and team, thank you! I recommend Cotton Care
Alexander Ridgeway (28/06/2016 06:43)
This was a very convient service. I am very happy with this no hassle aproach.. i will definitely be using these guys in the future.:)
Inexpensive and convienent. They even offered a discount when I wasnt expecting. Easy and quick!
Kleinn Koh (13/04/2016 11:15)
Engaged Cotton Care for their services on Laundry, Curtains Fabrication, Outdoor Blinds Fabrication, Installation recently & would like to share my experiences.
Am impressed with their level of services, professionlism & of cos their prices.
Laundry - Clothes & stuff toys came back to us looking, feeling & smelling as good as newly just bought.
Curtains & Outdoor Blinds -
1) Sales Rep did a house visit with heaps of catalogue on fabric & materials to give right advices on durability, colour scheme blending with interior design, day & night curtains matching etc.
2) Technical team did a site recee at the same time to take measurements, identify the potential issues & discuss with us on possible solutions for our approval.
3) A small team arrived on the day of installation. Everything (3x bedrooms curtains & 6x outdoor blinds) was completed within 1.5 hours.
Most impressive is they housekeep (vaccum & clean up) the affected areas after work was done which saved us the troubles.
Great experiences!
Feel that Cotton Care deserves my effort spent on writing an encouragement review for them to show my appreciation for their great work.
Thank you, Cotton Care!
Will surely recommend to my relatives & friends to engage your services.
Sally G Mcquire (04/04/2016 05:51)
Very poor service. They damage your goods and then don't take responsibility.
Samuel Lim (06/10/2013 12:46)
Great service