Komentar :
AL Tan (17/05/2018 09:46)
Overall had a good experience with Chan Brothers Travel, during our Europe Trip, we had a very good and pleasant trip. Everything from food, hotel and transport was nicely organised. Special thanks to our guide, Patrick for being so caring and patience in explaining all the places of interest.
Chong TF (03/04/2018 13:50)
8 days all Taiwan (26/3/2018 - 2/4/2018).
We had a wonderful and enjoyable holiday,
with local tour guide (Randy, 小天), he is very experienced, able to make good plans to let all of us to enjoy the trip. Hope to see him keep up the enthusiasm with his work as a tour guide to replicate this experience for others as well.
The Chan Brother tour leader (Doreen) had also done a good job in assisting Randy.
ELAINE TAN (25/03/2018 08:09)
Profesional & knowledgeable. Especially the team handling the European tour packages.
Vignesh Ethayarajan (03/03/2018 10:53)
Too pricy. Customer service is cuthroat, demotivated, plastic and never willing to provide any discounts. Not realistic in this digital era where literally every aspect of a trip can be customized for a fraction of what these travel agents offer. Would rather spend time and effort researching itineraries and travelogues online which would be far more rewarding and economical as well.
sniperXamiator66 ma (28/12/2017 03:51)
I've been using Chan brothers for more than 20 years as a Long haul travel as everyone recommends it.
Although the activities were superior compared to others, the hotel we stayed in is really bad and the conditions we eat was horrible like fast foods for lunch? Really? I was hoping something like a 5-star restaurant since we paid so much money on this trip
I hope this rating really helped and pls, Chan brothers more than 50 years of history, plz improve
Jessie Cheng (04/09/2017 08:22)
First timer with Chan Brothers and had very relaxed and enjoyable holiday. Tour guide is very experienced with the region and able to make good plans to allow all of us to fully enjoy the itinerary, without the rush feeling as compared to some other travel companies. Sufficient time to enjoy the scenery and take plenty of photos. Looking forward to next trip again with Chan Brothers!
Jane Fong (02/09/2017 17:23)
I booked a Tasmania free and easy with Chan Brother . The hotel picture they sent us was a bunk bed when when they told us it's a ville at the Cradle Mountain Wilderness Village ? I am going to ask for a refund as I am losing confidence with them totally .
Justine Koh (31/08/2017 13:42)
I've only had good experiences with the staff at Chan Brothers. I'm a newbie when it comes to booking a tour but I'm currently planning to book a surprise Europe holiday for my parents. Even though I had a thousand questions and was very uncertain, the staff was very patient and made sure to run through everything in detail, offering plenty of suggestions and so on. Will keep their recommendations in mind and come down for the next Chan Brothers fair to make a booking (and also take advantage of all the giveaways and discounts available)!
JS TEO (31/08/2017 05:31)
Just booked 2 tickets to BKK online... fuss-free and all done under 10min! Great for last-min traveler like me :)
Calista Tan (29/08/2017 07:54)
Have been on a couple of tours with Chan Brothers. Service from the tour leaders and tour guides are always top-notch: attentive to customer's needs and plenty of dedication in their work.
Will continue to travel with them for superb quality, value and service.
CHENG ENG KEAT (12/07/2017 10:01)
Well organise. attentive and informative staff
tpl theresa (20/06/2017 00:36)
We had a good n experienced taiwan guide randy chu 4 being considerate. He is able to accommodate to group needs. Well done for his service n knowlege. Sun sun is also vy caring helping elderly w luggage n cater room near to lift for them. Very grateful n caring.well done both of u!!! We travel fm 16-23 jun 17. Xiao tian see u in spore so that we could play host to u.
celine ng (24/05/2017 09:28)
I booked 3 tickets for a trip to Japan. My girl cannot go because she has school commitments. So Chan brothers confiscated her $500 deposit. My hubby felt that he has to stay behind as my daughter is only 15 years and cannot be left alone at home on her own. I found a replacement for my hubby. But Chan Brothers wants us to pay an additional $1,395 for hubby's cancellation on top of confiscating his $500 deposit.
Anyone of u dare to place deposit with Chan Brothers now? U will only know how reliable a company is when things do not go as expected. In life, we cannot always assume things will go as planned. So PLS BEWARE before u put your deposit with Chan Brothers...
Angelina Angle (12/05/2017 14:41)
Exit E from Chinatown MRT station,walked straight n passed through Chinatown Point shopping center. Then exit from the other end n turned left will saw Hong Lim hawker center walked further will see Chan Brothers' China tour office,if going to Europe need to go up,not sure which floor.
Went to book Zhangjiajie tour package
fredi haryanto (01/05/2017 13:33)
Reliable and friendly staff service
Joycelyn Lee (07/03/2017 03:22)
Just back from taiwan 8 days trip... Good price with nice hotels and food was good also... The tour guide( xiao du ) is professional she take care each and everyone, the journey from one location to another was long but she will tell us story and personal experience and make everyone laugh. Going with a tour important is the price , itinerary , with good tour guide and nice food .. Thumb up Chan Brothers .
Elsie Yeo (01/03/2017 02:14)
I must say that Chan Brothers after sales service is poor and its staff unhelpful. This is my experience to substantiate why. Before my booking everyone at Chan Brothers seemed to be so friendly and helpful to all our enquiries. However, after booking a tour to the LAPLANDS , I wanted to find out if the tour w as proceeding as I and my husband needed to buy our winter wear. When I called up the agency I was informed that we will only be informed me 2 weeks before the departure date. I was informed to "refer to the terms and conditions." Therefore I had no choice but to wait. Immediately upon our return from another tour on 4 Jan 17, I again call up and made an enquiry and was told that the tour has indeed being cancelled. When I enquired when my deposit money will be returned to me I was informed that it would take about 4 to 6 wks. So I waited until past the 6 wks as I was very sure that the agency would exploit the time period to the fullest, I again called up on the 27 Feb to enquire. This time I was informed that the date taken for calculation was 17 feb (the date of tour departure) and not 4 Jan (the day I was officially informed that tour was cancelled and 2 wks before departure). However, whatever date is taken for calculation, the date today is 1 Mar 17 and this is already past the 4 to 6 wks time limit and I am still waiting for the return of my deposit and I am wondering how long I would have to wait. To me the test of how good and reliable an agency is, is when things go wrong like in this case and not when everything is going well. This is a very bitter experience for us. We have encounter such situations before but our deposits have always been returned to us promptly.
Kelly Tan (03/01/2017 22:45)
I am a regular customer of Chan Brother. They are professional and the standard of their tour leader is good and consistent. The hotels are good too. Reasonable package price.
Keep up the good work. Thank you
Tan Wee Ming (13/12/2016 05:46)
i have take up the tour to 7D5N Fabulous Hokkaido on 4 Dec to 10 Dec 16.
on negative side is that we were stuck at the transit Airport Haneda for 2 hour is because our name list is not in their computer system. and the guide who is supposed to assist us never come across this situation and after further instruction given by their company we were lead to another airport with all our luggage to the bus to direct check in.
Finally we got to meet our tour leader Ms Lim Shao Jun. Here we start our tour trip. Can sense that she is a very warm , experience tour leader and playful.
on the second day, my wife fall sick with sore throat and fever and without asking Ms Shao Jun is able to identified my wife problem and given her the medicine. she was like a doctor. true enough my wife able to enjoyed the trip till the end. Ms Shao Jun not only warm my heart also everytime will check in to the hotel ,she never fails to go round checking our room asking if there not defects to highlight . Compare to two years ago i book chan brothers 6D5N Japan Scenic Delight @ tour guide DON HU . supposed to be a guided tour but we walk all by ourselves and just inform us the time and meeting point. i have make a complaint after that but all i received from chan brothers is a SORRY.
Having said that, the rest of the days with Ms Shao Jun was enjoyable and happy. she always bought fruits and tibits for us to try . Except the family of 5 in our group is not a team players , they all very selfish and demanding since day 1.
At the end of our trip, our transit flight are cancelled due to heavy snow. we all stuck at the airport not knowing what to do ? As most of the leader will just leave their tour group as it is no longer their duty to serve us.
Instead Ms Shao Jun keep us together and bring all 19 of us to her hotel to gather and trying to solve our problem. And she managed to call back the coach bus which already reach his company but willingly to turn back for us. on top of that Ms Shao Jun search hotel for us, at least we are not sleeping at the airport, very grateful to her as she has not left us unattended. Ms Shao Jun managed to get us 2 x night resting in the hotel and coach service fully paid by her company. we just paid for our food. Ms Shao Jun accompany throughout the 2 nights till we managed to catch a flight back on the 13 Dec 16
This time round CHAN BROTHERS has my confident back.
A great job by Ms Lim Shao Jun, thumbs up and 5 star for her. we need more tour guided like her.
Thank you very much
Keep up the good work.
Ray Kyo (02/10/2016 06:33)
One of the most reputable travel agency in Singapore. You sure should consider it if you are planning to travel in package tours.
Chlorofluorocarbon CFC (20/06/2016 15:57)
Have travelled with them for years. Excellent service. Best in the industry for packaged tours and long haul tours.
Ben Tsai (07/07/2016 11:17)
Chan Brothers SG Travel Agency lost customers due to website error
Cinderella Dream (11/06/2016 05:43)
Professional Tour agency in Singapore, looking forward to have more exotic destination with Chan Brothers Travel ! Singapore Travel Icon!
SC P/L (14/05/2016 12:34)
One of the big few tour agencies who specialise in long haul holiday tours.
Melissa Chan (04/05/2015 14:16)
Good!!!!!