Komentar :
Clifford Ho (08/11/2017 02:40)
Hi All,
Just have to share this experience with you. We bought a Mercedes E-class Hybrid about 3.5 years ago. The car has been fully serviced by C&C. Recently i was trying to sell the car, but it was not possible due to external Diagnostic Tests from external mechanics that found faults with the Hybrid Battery.
The car was brought back to C&C multiple times and the Certified that everything regarding the batteries and the hybrid system was working well. I brought my car back to 3 different external Mercedes Specialist which still found the fault with my battery. Going back to C&C, they wanted to charge me S$63,000 for a new hybrid battery, citing "your car is not common and therefore the battery is expensive."
Given that the Battery cost more than half of what my car is worth is decided against it and asked Cycle & Carriage Mercedes to buyback the car from me using their 2nd hand dealer Republic Auto since they were so confident that their car was in working condition. Guess what, Republic Auto refused to buy the car back. Citing mileage (95,000km) and potential "problems" with the battery.
So well done C&C, it seems the customer service ends after buying the car. For those considering Mercedes Hybrid Vehicles i suggest you strongly re-consider. Or least, know that as compared to other hybrid Manufacturers Mercedes only offers 3 years on their hybrid batteries, as compared to 5 to 10 years of other manufacturers.
Update: Met up with a "Customer Relations" officer from C&C. He withheld his right to comment on why the "working" car was not taken in by C&C's subsidiary Republic Auto and instead shifted the blame onto them. This is not a representation of the employees, as they are just doing their job within their liability, but rather severe issues with upper management in the Company. I've purchased multiple cars from Republic before, never with an issue. But the management in C&C need a serious wake up call.
As to "Addressing my concerns". I do NOT count blaming someone else "Addressing my concerns".