Komentar :
Patrick Teo (06/06/2018 05:23)
Blum have very bad customers recovery. We are speaking from experience as we are played out by Blum & Co.
We bought a dress about $200 plus , maybe its ONLY $200 , to Blum & Co. The fabric is badly distorted. We contacted them , they agree to 'alter' for us after some ' arguement ' . Blum & Co. even apologized to us in their facebook page , 20th March 2018 , and invited us to their store to select the fabrics to our liking so they can alter for us.
We selected a few fabrics from their display, a few days later we are informed that the fabrics that we have selected are all out of stocks as they are all old design. ( yes , all we have selected , we have bad taste right ?)
We are ' offered ' 2 fabrics from those that we had initially rejected to them .They are not sincere at all to resolve the matter as they ' claimed ' to be in facebook communications with us.
Before I write here , I have tried to contact them via their Facebook page 31st March 2018 , both public and private , telephone calls and even email to their Operating Manager, Mr Elvin , but all in vain as they don't even response at all. Blum & Co. even held our dress with them now.
I'm puzzled with the way they treat their customers. I did some finding .
I found an article about MDIS and Blum . During the MDIS Graduation Fashion Show 2017. Blum Marketing Director, Miss Jessica Chee, have ' only ' specially thanks the female politicians, career women and celebrities. With THEIR support , Blum & Co have expand to six outlets , includes the flagship store at The Shoppes at Marina Bay Sands.
Could our ' status ' determine the service render to us by Blum & Co ?
Should consumers continue to support a retailers with ' customers discrimination ' ? ( in my own terms )
I have all the dress/ fabrics photos and communication screenshots which I'm not able to share here.