Komentar :
janus chan (02/04/2018 06:49)
Called the Singapore number but no one picked up. Then it was transferred to their global hotline. Then I was told I cannot cancel my Beijing tickets and if I want to reschedule to Seoul, I need to top up another S$500!!! That is outrageous. It is as good as buying a new ticket. Because that is the price of the ticket shown on their website. I am speechless. What more should I say about this Airline?
Li Yang Ng (06/02/2018 13:28)
Bad service, unprofessional, bad communication and language skills, misleading and inconsistent information, unwilling to help. The China HQ staff are very great instead, but they could not handle a transaction which only the SG office could do but refused to.
Long Fei Luan (13/12/2017 02:20)
Called a lots of times no body answer . What a useless number .
Mark MAC (11/12/2017 12:14)
name corrections is not allowed so they are waiting customers to make a mistake and gain out of it.. customer service is the worst.. they have no supervisors who can speak english which makes them incompetent. they dont allow passengers to pay admin fee for name corrections they will tell you straight in the face book another ticket .. no sympathy no empathy worst airline service i encountered my whole life... pls spend more for tickets on a good airline so your holiday wont be spoilt by scammers ( air china)
Joanne Phoon (07/11/2017 02:11)
Been calling since yesterday nobody picked up the phone
Chevalier Noir (27/10/2017 01:05)
Office closed or not picking up during working hours
Shiyue Xu (13/05/2017 01:46)
Hotline can never be reached
Wong Eddie (03/10/2016 08:30)
Hello
Airchina SG web promo code SGSAVE67 for booking on 1st October 2016 is a fake. It 's more expensive for the same itinerary that i called Airchina singapore office on 30th September 2016