Komentar :
Terry Guo (18/04/2018 14:30)
Went there twice but never open shop on time, waited outside for 1 and half hour and never answer call! Wondering what kind of service will they give............
Harwinder Singh (19/01/2018 14:17)
AVOID - LEMON PRODUCT | ZERO AFTER-SALES SUPPORT | UNETHICAL BUSINESS PRACTICES. I'm going through a torrid experience with AK Cyclery and its lady owner. I was shopping for a decent bicycle for my son. While searching online, we found a few bikes posted on Lazada by AK Cyclery. I got carried away by reading all the rosy (possibly fake) 5-star reviews. Instead of buying through Lazada (which we should have done given Lazada's solid return policy), we decided to visit the shop and get a feel of the bike before purchasing.
On Dec 20, 2017, we visited the shop and met the lady owner. She appeared (rather "acted") to be polite and patient. She had only 4 models to choose from in our price range ($100-$250). We narrowed on a model from Crolan that had Shimeng (a Chinese knock-off of Shimano) gear system. We couldn't test ride the bike as the pedals were not installed. She mentioned the price as $199 but reduced it to $189 and also promised to add a pair of lights. We made a deal and I paid $50 advance for the bike, which was to be delivered the same evening between 8-10pm.
The owner and the mechanic delivered the bike at 9:30pm at our block. We briefly inspected the bike. The mechanic explained the gear mechanism to us. They also handed us the pair of lights. The lights had no batteries, so we couldn’t test them. We paid the balance amount and they left.
After taking a few pictures, my son took the bike for a quick ride around the block. The moment he started pedaling he noticed screeching sounds (probably from rear disc brakes). We called up the owner and she said that since the bike is new, the sound should go away in a day or two. With that promise we brought the bike back home. When we tested one of the lights it didn't work (we tried with new batteries also).
Next afternoon my son took the bike out for a ride. He found that the rear gears could shift between 5, 6 and 7, but would not switch below 5. The screeching sound also persisted. I verified the problem myself and sent a message to the owner with 3 problems - 1. Faulty gear system, 2. Faulty light. 3. Screeching sound. She responded in the night saying she would get back to us.
But until next afternoon, we didn’t hear back from her. Then I called her. Her tone was completely different (quite harsh) this time. She said the bike was in good condition when they delivered, and put the blame back on us for not handling it properly. I said if the bike is not able to last for even 1 hour of ride, then the quality is really questionable. She said "if you want better quality you have to buy a more expensive bike".
She offered a Laux bike for a top-up of $50 and sent me a few pictures. We didn’t like that bike and I also didn’t want to give another $50 to this owner, who was extremely rude and discourteous by now. I told her that I do not want to fork out more money and checked if a refund is possible. Initially she refused, but then said if I want a refund, she would refund only $130 i.e. forego $59 for no fault of mine. While I was negotiating with her, she hung up the phone! I tried calling back but she didn’t answer. So I sent her a message that I would like to get the bike repaired or replaced. She didn’t respond to my message at all.
I called up a few times the next day (today) but each time the mechanic answered the calls and gave some excuses for Madam's unavailability. Finally I got a message from "Madam" that they would repair the bike provided I pay $15 transportation. I said I’m not willing to pay any transportation since the bike was faulty from Day 1. While I was trying to explain to her that it was a "lemon" product and not my fault, she hung up the phone on me for the second time! I felt humiliated and shocked!
I tried calling back but she didn’t answer. It was clear that she wouldn’t take my calls anymore. Finally, I sent her another message and let her know of my intentions to invoke the "Lemon Law" and file a complaint with CASE (Consumers Association of Singapore). I’m yet to hear back from her.
I’ll update this story as it unfolds.
HarwinderSingh Bhatia (27/12/2017 06:53)
Horrible after-sales support.
Raj Malhi (21/10/2017 02:07)
The owner is passionate about bikes and gives excellent customer service , the best in Singapore by a long way
Ying Khaw (10/06/2017 05:08)
Price range better and friendly staff
Heman Daswani (30/05/2016 02:23)
Amazing staff! Very helpful, they let you take the bike for a nice trial in the parking lot and answer any questions that you may have while selecting a bike for yourself. I have experienced great after-sale service from them too.