Komentar :
Oh My Lord ? (04/08/2017 01:37)
firstly, the recep should be fired.
because they mostly just transfer your phone away before you can tell them not to, as the person wasn't at their desk.
secondly, their office line is extremely hard to call in.
i have the impression that i should rent a bedspace below their block at the shophouse, to get things done.
Carol was the admin manager, which to be fair, when contacted is fairly efficient.
but I think most of the law firms work like that.
overall, as long as you manage to get in touch with them a few times, your matters would be looked into.
I am pleasantly surprised when the boss takes up ownership, when there's a lapse.
overall, if I buy another property, I would consider using their services again.
But Matthew, you need to fire your receps if they continue to adopt such a poor attitude, of just transferring the call away without checking if the person is @ their desk & transferring the call away before listening if we have further questions for the receps.
However, I am satisfied that the follow-ups are relatively satisfactory.
Gary Oh (25/07/2017 10:28)
A very good law firm you could rely on all your properties matters. Very prompt and swift in our property purchased process especially with the help of Miss Hemely whom did an excellent job assisting us through out.
She is very prompt and detailed in replying our questions and requests all this time and has been a great help speeding up our key collection process. Do look for Miss Hemely at Matthew Chiong & Partnership to assist in your properties matters to ensure a smooth and seamless process.
sergio262000 (14/07/2017 07:08)
Good service from Ms Hemely who handled the sale of my property. She is prompt in her reply and was really efficient in her work which reassure me that we are in good hand. Thumbs up to Ms Hemely and keep up the good work!! 👍👍👍
Ahmad Fairuz (29/06/2017 08:49)
My dealings with Matthew Chiong greatly improved when Ms Hemely took over our case. Liasing with her proved to be a breeze. She was very responsive in all our queries. She took time to understand our situation and took steps to mitigate our problems. Ms Hemely has definitely proven to be an asset to the company.
satish menon (22/05/2017 11:57)
Good Law firm providing excellent and timely follow ups. Hemely provided us clear instructions and information. Always responded to my emails promptly and assured all is well in control. Would recommend all to engage them for your property transactions. Let MCP worry for you and execute your transaction, while you stay stress free!
Michael Su (26/04/2017 08:55)
Not sure if my experience is the exception.
However, I have received excellent service from Matthew Chiong partnership for my property under construction, from signing of S&P agreement to disbursement of bank loans to informing me of TOP status and payment of misc. fees (maintenance / survey fees). For the conveyancing fee I paid, the service and notifications were timely and efficient throughout the 20 month period - and that's all I need.
When I turned up to sign my S&P agreement (and paying my 20% downpayment) the lady who attended to me explained everything well and in a courteous, affable manner. They respond via SMS and Whatsapp too. Lynda in particular is exceptional and extremely prompt in attending to my requests and following-up with me via calls and emails, especially when I met with some minor issues with the developers' solicitors.
Otherwise, the office seems busy with piles of paperwork on the staffers' desks - not out of the ordinary given that they specialize in real estate and such scene is probably typical of conveyancing law firms.
TBH, I was sceptical too when reading these reviews, but this firm was referred by my banker and I didn't really choose them. Pretty happy so far, no complaints at all.
Terry Choo (17/02/2017 02:57)
I would give zero rating as this law firm will never reply u whether be it via email or call. Tried to call their main line for countless times but no one will pick up and if i'm really luck, the operator picks up and took down your number but no one will ever call you back...
Emma Aye (01/02/2017 20:32)
Oh at last I am not the only one who is unhappy about this law firm.
Whatever money matters, such as From IRAS or bank we have to ask them when we got notified from either bank or IRAS.
Another thing that concern me most is they left me out from e-mail list even though me and my husband bought the property as 50-50 share. So I personally requested to include me by saying I am upset about it and then they apologized . Yet they repeat the same thing again. So I sent another email again and now I don't receive any reply from them as if they don't give me a damn. This really concern me most and I don't even know how to further communicate with them.
I am really regretting now that I didn't read or at least google the review about them before engaging.
Tom Qian (31/10/2016 02:40)
Seems I am another angry birds. Filing an simple application to CPF board takes few months, even longer than a house transaction. email no reply, SMS say will call, but nothing happen. luckily I know him, my next bigger case will not involve this guy.
Chin Aik Lee (27/10/2016 06:33)
Bad experience with this law firm. Would not reply to email despite several email sent to ask about property tax matter.
Made few calls within days, nobody is able to pick up the call.
Please save your money for other better service.