Komentar :
Robyn Jeans (26/04/2018 12:21)
I love this hotel, my family have travelled over to Indonesia 3 times and we stay here every trip. The staff are so friendly, they remember your names and help you with anything. My kids love the breakfast buffet especially my 2 teenage boys who never seem to be full and the themed buffet dinners every night. We get great rates and discounts being AccorPlus members which only makes this hotel even more affordable, all the pools are magnificent with the whole hotel having a very traditional Balinese style. We have always stayed in the ‘garden wing’ and I appreciate they have a security guard that stands out in the sun all day to escort guests across the busy road to the other section of the hotel. My family and I always feel so welcome here and I cannot wait to stay here again on my next trip in August. Thank you Novotel for the excellent customer service and great hotel. ~ Robyn 🇳🇿
Kaisey Brown (12/04/2018 08:30)
Location was good, heaps of restaurants along the street as well as shopping opportunities. Quick trip from the airport due to the toll bridge. Staff were lovely and welcoming from the start. Pools were great. Drinks were probably the biggest downfall - tasted a little cheap and toxic. Overall a good stay.
VIRGO RIAND (05/04/2018 02:25)
3 swimming pools and beach side... so awesome.. the lobby, lounge, restaurant, beach side sofas.. makes you really relax and enjoying the time during day and even at evening.... easy to find online taxi as well. It is so indonesian, and very friendly staffs. Exclusive beach makes it clean and feel more private
Hilmi Al-Kindy (26/03/2018 12:12)
Really nice hotel with courteous staff. Building is getting old but it under constant maintenance. I found the position of the air-conditioning in my room was uncomfortable as it blew on my back at night. I still highly recommend this place to stay. The area is part of the more respectable areas in Bali good place to avoid constant partying and have a more peaceful vacation
Ferdinand K (13/03/2018 09:10)
Nice 4* hotel located in rather busy beach of Tanjung Benoa, being the center of water sports.
Its complex divided into two complexes, both with decent supporting facilities.
Room - I prefer the beach side collections, starting with Tropical Terrace: decent size, nice contemporary design.
Food though, a bit bland.
Sherwin Lucas (28/02/2018 17:00)
Situated in a fabulous location with its own private beach, it offers all the water sports activities available right at your disposal. Has 3 pools, a gym, massage facilities, tennis court, media room, restaurant with a wide selection of food to choose from. Close proximity to other venues. Room was tidy and clean with a nice balcony overlooking the pool, however upon closer inspection the hotel appears to be showing its age and needs some renovations and maintenance. If you can overlook the small details then it is a pleasant hotel to stay for a short getaway.
Meiling Tsang (18/11/2017 06:58)
Friendly staff, nice beach front and sea view pool with jacussi, good buffet breakfast, . Free kayaking and activities。Paid water sports such as Paragliding available from nearby Apollo water sports.
Anthony Cardillo (21/10/2017 02:11)
The ambience was nice - set on the beach and true balinese style. My wife ate the first night over from a late flight and the restaurants food was below average the ingredients used were not fresh. This was reflected consistently throughout. We purchased breakfast included - my wife asked for fresh pancakes after we arrived with30 min left of service and she recieved the pancakes completely raw in the middle. The standard of quality of Chefs is low. Its a nice ambience but food is overpriced and not nice at all. Expect to travel for dinner every night to eat something decent.
Barbara Walter (01/10/2017 07:41)
10/10. Without doubt one of the best hotels I've stayed at in Bali. Deserves every star. Fantastic food, great service, clean and comfortable room. Staff are really good and go out of their way to help. Highly recommended !
Lula ataou (14/09/2017 09:25)
Beautiful and very welcoming. My only critic would be that the private beach was not the prettiest and busy waterway with water sports
Peter Costello (24/07/2017 02:22)
Our stay here was outstanding. Our pool side room with its own front court yard was just fabulous. The staff couldn't do enough to make sure our stay was enjoyable. The pool area and private beach where magnificent.
Effendy (17/07/2017 03:57)
Fantastic hotel, with 3 sets of swimming pools, one facing the ocean, and two opposite the road with bar. Great facility include tennis court, day care for the kids. Friendly staff, we get upgraded to Family room with extra lounge and bunk bed for the kids with PS2 entertainment systems.
There is a bar restaurant by the beach allowing you to enjoy the relaxing private beach atmosphere. The swimming pools comes with safety vests and you can even get the sea kayak for free to go exploring the ocean within limited radius. The beach is wide when the tide is low, but sometimes littered with sea weeds. When the tide is high the water comes all the way up. You can walk from the hotel to where the water activities are (para sailing, sea walking, banana boat, snorkeling and even scuba diving).
justian louis (11/07/2017 15:17)
It's just the best!
My family and I love it so much.
We've had the best experience here. And we're definitely coming back.
Not only it's children-friendly, but also family-friendly.
They would just cater to your every need with a smile and sincere willingness.
They think ahead of your tiniest desires for a vacation, and voila, turn those to their best,,, just awesome!
Keep up the good work!
Jim McShane (04/07/2017 04:35)
Laid out like a Balinese village. 3 beautiful pools. Staff are fantastic. Great spa.
Utsav Vaidya (26/06/2017 09:27)
Stayed here for 5 days. Received a complimentary photo shoot as well. Only bad thing was we were placed in rooms across the road from the main Hotel foyer. But there was a guard to help us cross the road everytime. So we would love to stay here again.
Stephanie Eaton (14/06/2017 10:15)
Great hotel, lots of choices to hang out - 3 pools! Adi & Mrda at the pool bar are lots of fun to talk to and offer great service.
Arvianti Koesmedisiana (26/04/2017 04:28)
Unbeatable services--friendly and helpful staffs are everywhere. It actually has two buildings, one is on the beach front and one is across the street. Nice, cozy and relaxing room, with a sofa that can be turned as extra bed plus a daybed at the terrace.
Beautiful and well-maintained swimming pools. The private beach is clean and beautiful. There are surfboards for guests to paddle to the sea. This is a kid-friendly hotel--like other Novotels around the world, with kiddie pool and Kids' club.
Nicholas Deeks (24/04/2017 09:32)
Good staff, good food, great breakfast buffet. Good garden room. Transport people suck, hotel should abandon the contract with these scammers.
Lee Whitfield (16/04/2017 22:07)
Perfect combination of luxury and affordability. Even the area is perfect for local culture and holiday fun
Mandy Chew (21/03/2017 14:13)
Nice hotel with villas n a very nice beach to chill.. lots of beach chairs and swings by the beach.. really romantic by the night.. suitable for couples n even gathering with a few friends.
Eveline Bayu (27/02/2017 23:06)
Quite place, good place to enjoy sunrise, room is clean, staff are helpful
Lucas gangx (26/02/2017 12:16)
really good hotel for farniente holidays, to enjoy the sea and the beach. Excellent strawberry mojitos are served there :) a bit expensive with no real interest for backpackers searching contact with the population there though
Pat Honner (21/01/2017 23:44)
Stayed here a week and was a nice place to stay. Usual good Bali service and access to a nice beach. Good selection of restaurants and services on the street. Its also a central location in Bali.
Nicole Clark (12/01/2017 07:15)
We stayed here for 12 nights and loved it. The hotel was always clean and the staff is very friendly. Quite, not a party hotel. The surrounding area wasn't super busy either.
Vladislav Nimerenco (10/10/2016 13:59)
We had a bungalow with a private small yard and outdoor shower, large room with large bathroom and good air conditioning. The place is beautiful with a lot of tropical plants and threes. Very good pool with 6 places to take sun bath right in the pool and Jacuzzi. Also, there is well separated area of kids which my boy enjoyed since the morning till the evening. The beach is not large but the sea is not deep and you can walk longer in the water. There are places on the beach and out of it for your choice. There are 3 kayaks available for free to have nice trips through the area and watch fish and plants in the sea. The restaurant is nice and have good cuisine. we had just breakfast but is was great - diversity of fruits, croissants, cakes, and drinks, combination of continental and local dishes. We enjoyed it every morning. Every evening they have shows and thematic dinners. There a plenty of restaurants in the area to have dinner and even lunch. Also, there is an official money exchange office just outside the hotel to use. There is a gym but it is a bit small for the number of equipment available. Internet was very poor and unstable - even if we had premium pack i couldn't do much. It was restricted to 2 devices and it took hours to switch one of my phones to use the laptop. Also, at the restaurant they have been running out of clean glasses every morning and people were waiting for them. Good place anyway.
Monica Ng (02/09/2016 06:11)
My favourite hotel in Bali. It's so comfortable and relaxing here. This resort is spacious a d very welcoming. Food is delicious, service is very friendly. The location is a little bit off the way, but taxi service is available and inexpensive.
Nathan May (01/06/2016 05:21)
I stayed here with my wife and our son for 2 nights and we all enjoyed our stay. The room was clean with a very comfortable bed and great a/c. We opted for the standard garden veiw room wich if we were to go again we would probably book the beach side room as they look a bit nicer and closer to the restaurant and beach. The staff were very friendly and very helpful, The only down sides i personally found was the wifi was too slow for me which didn't really matter as i use a local sim card. The pool looked a bit old (chipped missing tiles) with no swim up bar but if you wanted a drink the staff were more than happy to bring you one, however in that being said it was still clean and there is a kiddy section 0.4M deep. There was an excellent choice for breakfast but if you can get it included in your room rate thats the way to go. All in all a very clean and friendly environment and would definitely stay there again.
Heru Dwi Hariadi (06/04/2016 11:41)
It was our first time staying at Novotel Benoa, i made a mistake on booking by book beach side room instwad of beach view.
Nevertheless, it was good to stay at benoa novotel, we like the room thou, my son and daughter also like the room especially room has a showet at front yard which made us cleaning ourself after playing at the beach
zhu Rai mi (29/03/2016 00:11)
We are a regular with Novotel Bali Benoa; Our 1st stayed experience was not pleasant but then Mr Poindl( who was the GM then) made a promise to have our next stay as wonderful experience and he did. That was in Dec 2012 and since then we had a stay in this resort every time we are in Bali. Our stay in this resort had been well taken care for by Ibu Ari( the HouseKeeping Mgr) , who regularly approach us for small talk while at same time look into our needs. For this recent Stay, in Mar 2016, our stay had been very pleasant and it had helped us relaxed,take a step backwards from our hectic working life, and recuperate amidst a tranquil environment. The new renovation at the beach had been pleasantly done up and the serene & gentle sea water level now is calling my wife to want to come back again. Ibu Ari has always been pro-active and speak to my wife on any needs that she may have. That had made my wife happy & we look forward to our return trip in Sep or Dec this year.
nao kawamura (16/03/2016 09:37)
During booking process, Reservation sent me wrong confirmation letter so I pointed it out and she revised it straight away. However Receptionist charged me upon check in based on the previous confirmation letter. The system was not updated after RSV made new confirmation letter. So it was taking more than 30min to come to room even we have 1 kid & 1 baby...
In restaurant on breakfast time, my hubby sat down with a baby and I came a while later. Nobody approached them at all then I looked for a baby chair by myself and brought it to the table. Right after I reached the table, Waitress came and said " kursi nya 1 aja, mau lagi?". for who?? I said "No thank you" then she had gone and nobody came to set up lunchon mat and cutlery until I asked.
on Dinner time, there was buffet but no beverage at all in buffet so tried to order glasses of water but Waitress said "tidak ada, yang ada nya sparkling aja". You force babies to drink sparkling water?
Just after checked in, towels are only for 3 pax so I asked to bring 5 sets more. But Housekeeing put only 3 sets only again on cleaning up service on the next day.
My daughter bought an ice cream by the pool and asked spoon. Waitress said that " ada Garpu aja". How can we eat ice cream by fork?
Waiter by pool told wrong opening hours of buffet for the night. Lucky I asked to Host so didn't miss it..
Basically most of staffs has no attention or brain to anticipate guests needs. Service levels are 3 stars so service charge should be 5 % or less.
Gede Hendrayana (14/03/2016 09:04)
overall is good, me and my family live there during nyepi holiday. we use all the facilities, but we see the pool water a bit dirty. the rest is satisfied
Manjunath Goudar (14/03/2016 06:56)
It was wonderful staying at the hotel.. Very good and polite staff.. Rooms are great for couples, private beach is good.. Highly recommended for a honeymoon...!!!