Komentar :
denise kunter (25/05/2018 05:42)
Great place for families! Great kids club and awesome pools! Rooms are excellent! Views to beach amazing, feels like you’re on an island not in Bali . Prices are expensive inside compared to outside so you need to toss up how much you will spend in there whether it’s worth to get all inclusive. We didn’t band we’re glad because restaurants inside were bit on the ordinary. Drinks not worth their prices either. Breakfast was good but no taste don’t know what was going on there. Lunch by the pool in family wing was amazing, best pizza !! Never the less great place to stay!
Karen Zastrow (23/05/2018 13:13)
If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room on there and they had the best rates around...
We stayed for 4 nights and definitely not enough for enjoying and experiencing the beauty of this place. Hotel was just AWESOME. I couldn't find even a small reason to complain. Every detail and every requirement is taken care of and the staff are amazing and always happy to help. About the beauty of this place, this hotel is located on beautiful beach and has a beach side restaurant. Just sitting by the beach at 10 in the night and enjoying the breeze is something you have to experience and can't be written. It was difficult to capture the beauty of this hotel and place in the pictures. Expect better than what you see in pictures here.
Marnie Dreyer (19/05/2018 15:01)
There are some reasons why I would not call this a 5 star resort. The room wasn't cleaned properly when we checked in. The mini bar was stocked with the lower grade beers and snacks. Also in the last week of our stay it seemed that the level of cleaning deteriorated for example the bar fridge was not stocked properly and the cleaning was not up to scratch.
To be fair i have to comment on the good things as well. First the bad. When we arrived at the hotel we needed to swipe our credit card used to pay for the booking. There was a problem with the hotels card machine and it kept on returning an incorrect pin error. The attitude from the concierge manager was less than helpful which resulted in us having to make expensive calls to our bank who couldn't assist because the issue was with the card machine used by the hotel. This was unnecessary as we have just made a 22 hour commute from South Africa and just wanted to have shower and relax.
This started our trip on a bad footing but on the positive side there were many reasons why I would return. The food at the resort was second to none. The variety was great ranging from Indian, Thai, Chinese, Australian, Indonesian, Italian and American. There are more than 5 restaurants on the resort and with the gold all inclusive option you could eat at all of them and have access to 24 hour room service. Drinks are included in the gold all inclusive except the hard tack was to local whiskies and vodkas which was the only downside. We stayed for 14 nights and never got tired of the food.
The service from the room service and restaurant staff were impeccable. Nothing was ever an issue.
Our main reason to book the resort was that it was away from the hustle and bustle of Bali which it lived up to. The beach was private to hotel guests and those that were staying at the neighbouring hotels. We were travelling with a 2 year old and the kids club was a great benefit. It cost us 18 dollars per hour for a baby sitter. Kids over 4 can stay at the kids club for free till 5pm.
With the all inclusive came massages and access to water sports. Free laundry 2 items per person per night. The hotel shuttle offered free trips to the shipping centres and to the airport. There is a gym on the premises and a games room. There are 2 large pools that caters to the main resort and family paradise which is the other part of the resort. The hotel has its own live entertainment at dinner time almost every day.
i would definitely return. Maybe the concierge staff can brush up on their customer service skills and perhaps the cleaning can be improved. But all round a very good stay and I would definitely recommend if you are travelling with kids.
Angela Castellini (04/05/2018 13:23)
I cannot Express how disappointed and angry I am with the hotel and the staff. From the moment I arrived until now I have encountered one disappoint problem every step of the way. When I arrived I went to the check in counter, while waiting I did not receive a welcome drink or greeting. The receptionist said I must give him credit card for deposit, but the receptionist next to him did not require the couple to give him a credit card for a deposit. The guests simply said I dont want to and the receptionist said okay. After giving the receptionist my passport and credit card he told me my room was not ready so I must wait. However there were no open seats in the lobby for me to sit down. So I went outside to sit on the stairs leading to the lobby. To my surprise I saw my luggage still sitting there after 20 minutes with no security around, completely unattended. So I continue to sit outside for 20 more minutes because i did not want my luggage unattended. 40 minutes after my arrival my luggage was collected, at which time I was suppose to receive a luggage tag but I did not. Since my luggage had been collected I went back inside the lobby to try to find an open seat, but there were not any. Once again to my surprise my luggage sat there in the lobby for anyone to take. So I find a place close to my luggage to stand and keep an eye on it. After another 20 minutes of this I went back to reception and was told my room still was not ready. At least this time I found a chair to sit on. 15 minutes later I went to the guest manager and explained my situation, including the fact that I have type 1 diabetes and require insulin which was packed in my luggage. Not only did I not want to open my luggage and tear it apart to find my insulin I did not want to give myself an injection in a lobby full of people. She say one minute, one minute, one minute. Clearly she was not listening to a word I was saying. She walked to the reception counter and after 5 minutes she returned saying I now have a room and they even upgrade me to room with partial sea view. Now I am beyond angry because I booked and paid for a room with a sea view and suddenly I get get downgraded while they pretend to do me a favor. Once I get a room that is supposedly what I paid for, though I doubt it, I find two twin beds pushed together when, once again I booked a room with a queen bed. So now I am in a room that has dead bugs on the floor, that has two twin beds shoved together, and smells funny. This is not a 5 star resort. I assume the no refund policy is because people come to realize this and want to leave immediately. Just like I do.
sandeep gunnam (03/05/2018 03:11)
We stayed for 4 nights and definitely not enough for enjoying and experiencing the beauty of this place. Hotel was just AWESOME. I couldn't find even a small reason to complain. Every detail and every requirement is taken care of and the staff are amazing and always happy to help. About the beauty of this place, this hotel is located on beautiful beach and has a beach side restaurant. Just sitting by the beach at 10 in the night and enjoying the breeze is something you have to experience and can't be written. It was difficult to capture the beauty of this hotel and place in the pictures. Expect better than what you see in pictures here.
Zulfikar Jafar (01/05/2018 12:50)
What I have to say? There was miss communication and miss understanding between us but The Front Office Manager has been fixed up all miss understanding. They are willing to give their best that they can do for their guest. Sometime miss understanding is happen every where, as long as we have good willing to fix it then everythings will be fine. Good job. Thank you for Grand Mirage Management and its Front Office Manager, your willingness really appreciate. I hope I can stay here again and again in the future. Wish all the best for Grand Mirage & Thalasso Resort. Keep good services. Have a nice week end for all.
Scott Hawn (24/04/2018 04:02)
Awesome place to stay. We have been there twice and will go back again. The staff is friendly, the while place is clean and well looked after. The resort isn't in the party area of Bali. It's great for families or people just wanting to relax. Our 4yo loved the kids club.
The location is pretty great because you aren't in the heart of it all where it's loud and dirty, but you aren't tucked away where there is nothing to do either. There are great little restaurants, bars and shops just across the street and a Starbucks just a short walk away.
Jeff Rotman (12/04/2018 14:32)
Great place. The staff are super friendly and everything was great. My one criticism would be that if you asked for something just a little special or off the menu they tended not to do it.
Lisa Roberts (02/04/2018 04:46)
Stayed for 5 nights in an ocean view room 3335. Room was spacious and clean with amazing views! Aircon stayed cold the whole time. Added the all inclusive for 3 days as it was worth it for me not to have to leave the hotel to find food ect. Only issue is the mini bar.. You must check and ask for it to be refilled. Pool and beach were great and the use of the beach activities was also good. Wasn't too busy when I was there so it was very relaxing. Would definitely return.
Pranav Mittal (23/03/2018 06:48)
The place is good but not the experience. What you get is a very basic hotel requirements. The room we took was an ocean view room but still the view was not great. The central AC didn't work properly half the time and there was even a time when the WIFI of the whole hotel went out. In food front, though there was a good variety for breakfast yet certain incidents were quite depressing and regular, we found ants crawling out of a sugar sachet. Also, the food at room service was quite bland and expensive. The pizza mentioned to have 5 different toppings but what we got was just the pizza base with cheese and ketchup. Didn't try but swimming pool looked nice and they sort of have a nice beach as well. So overall not an experience one is looking forward to in a 5-star hotel.
Laquinta Stuart (01/03/2018 03:30)
I had a great experience! The food was great. Breakfast was included during my stay .The hotel was very clean and the employees were very friendly. The employees also stopped by to see if my guests and I needed any extra towels. We had access to the beach, several pools, and entertainment for adults and children. There are restaurants and massage places near by if you do not want to use the hotel's restaurants or massage places. I would definitely recommend staying at this hotel.
Bruce Scott (27/02/2018 22:03)
Great relaxing resort. Spa was nice. Exercise room was very good. Beach was nice and the food choices were very good. Room service was really fast and tasty. Happy hour was good specials. We really enjoyed our week there. The breakfast buffet has several different cuisine's. Tasty.
anirudh bhardwaj (29/11/2017 11:31)
Nice View. Private Beach. Good Rooms. Not so good food.
Sumeet Agarwal (23/11/2017 06:50)
A great resort hotel with a number of recreational facilitied within hotel premises,great rooms, great food and great service
Yuniam Santana (22/11/2017 03:46)
The hotel is great. Wonderful views, service, food and very clean. The daily buffet breakfast included is amazing.
sneha ......... (21/11/2017 11:18)
Loved the hotel!! They have everything required for a great holiday, pool, club, children's play area, candle light dinner, live performances at dinner and what not!! The list can go on......
Tanzi Lala (14/10/2017 14:45)
Nice hotel. Now they have 2 location just 2 minutes apart. New one is newly done. But the main entrance is too good. Otherwise it's fine. Can use both the pools & any area.
robhiggins5 (04/09/2017 09:30)
Great room view in our suite, however.... aircond was weak and barely got below 25 degrees, the internet only made the distance to the toilet in our room, the door to the balcony did not close letting in mosquitoes all night(needed to sleep with insect repelant all night) very romantic, the power adapter was said to be avialable to all roo s apon request although one room had booked it out, the food was way overpriced and cold and neved came out together, the hotel transfer to the airport could not help in taking us to our second hotel ( in kuta).
This place was the worst place i have stayed at in bali.
Jignesh Galal (31/08/2017 06:21)
Good Hotel but they are not customers centric for the price you pay. I had double the value for half the price in Ubud. Considering its a family destination they should do more in terms of kids activities. Also meals very not the best at breakfast or the Indian restaurant. All the restaurants on site are way too expensive, hence you can't make this a one stop destination for a relaxed holiday. Taxi service was 7 times the Uber or Grab taxi.
Ankit Rakholia (21/08/2017 07:15)
Really good resort. Very big and lots of activities are done by resort. Will be stay here next time. Everything is good there. Value for money.
Aneeta Kang (18/07/2017 02:43)
This hotel is very far from a 5 star. It is a 2-3 star at most. We booked this place based on the good reviews expecting luxury however, we got the complete opposite. There is no communication or organisation with the staff - for example it took 1.5 hours for an iron to be delivered to our room, causing a considerable delay to our evening. The rooms are old and dirty, our bed was broken, we reported the issue but nothing was done about it. The food is expensive and tasteless. DO NOT STAY HERE.
Kym Procaccino (03/07/2017 05:54)
The service is fabulous. The staff are very lovely and polite and will do anything for you with a smile 😃.
Get an all inclusive package if available, it certainly is well worth it. The package includes all food, all drinks (alcoholic as well) all mini bar drinks , room service food, water sport vouchers, all theme nights, devdan show vouchers.
The beds and pillows are very comfy with plump pillows! The daily room clean is excellent and twice daily they will give you clean bath towels. Pool towels are lovely and big and plentiful.
The facilities are fabulous with many pools and a well catered for kids area..if you have small (0-12) children get a room in the kids club wing of the resort because you are close to everything kid friendly...including their kids water park! Honestly you don't really need to leave the resort! Massage across the street in the shops will cost $6—$7 per hour for full body ...they are great and we'll worth a try. On the beach the massage ladies will do the same for same price.
The resort also offers free 1 hour yoga classes daily, free water aerobics, free beach soccer and volleyball,( kayaking and catarmaraning and windsurfing lessons are also provided for all inclusive packages!) BEST HOLIDAY EVER!!!! Biggest decision each day is which restaurant to eat in!!!
Amrita Bhattacharyya (03/07/2017 04:25)
A great resort..huge property.close to airport still a beach property.Rooms are very big,clean,airy with all modern facilities.Bathroom fitted with bathtub,separate shower and western toilet.Free Toileteries,toothbrush,shaving kit are supplied.View from the room is great.Staffs are helpful,friendly.4 restaurants are inside the property..all are very good.Food quality is excellent.A well stocked bar is also there.A big swimming pool with kid's pool is there.A great resort for family vacation.Beach is accessible from inside the resort with many beach sacks to relax.Many restaurants,money exchangers,grocery,souvenir shops are just outside the property within walking distance.
Audi Pascalis (02/07/2017 00:44)
Good hotel, nice & clean room.
The access to this hotel is a bit small of a road, but its pretty normal here in Bali. Quite convinient location, pretty close with lots of f&b options around the hotel as well as minimarts. One of the highlights will be that they have their own private beach right at the backside of the hotel
Daniel R (21/05/2017 15:57)
Great staff great. Room we were in needed a refurb but overall very comfortable. All inclusive hotel and food was decent great if you have a family. Facilities pretty good too can use 2 hotels next to each other. Chinese restaurant was great
Nikhil Sharma (07/05/2017 14:02)
This is the best hotel resort I have ever been to. Great in every aspect, the private beach bay, the pool, their hospitality, the food, the rooms with awesome sea facing views...infinity on the praising list. Just amazing in a single word.
Plustech Komputer Bali (03/05/2017 00:50)
We attend ICT reseller channel Summit 2017 at this hotel.
5 star for hospitality, polite and nice staff. Though some part of hotel look dated but room still nice. Dinner and cocktail party here recommended. Sunrise at the beach wonderful
Jason Yeo (02/05/2017 15:57)
Front desk - wonderful service and welcome
Hotel design and room - dated
Food - could be better. Need to improve badly.
Internet - slow
Everything else - normal.
Starbucks nearby/next to hotel for a comfort drink.
Abdur Rahman (11/03/2017 11:24)
Its a great hotel and resort. Best place we stayed in bali. Buffet breakfast with lots of options. Lots of activities inside the resort. Cozy beds. Good air conditioning. Amazing views. Huge pools. Outdoor restaurants. Beach dinner options. Clean area. Very friendly staff. Game room with lots of activities. Loved our stay here
Zen (26/02/2017 03:25)
Lovely place to stay with lovely beach with kids waterpark. Perfect place for family holiday destination when they're going to Bali.
James P (13/02/2017 21:30)
Great resort. Really nice breakfast buffet and very helpful staff. All available amenities of the pool, scheduled activities beach access. Accessible to outside restaurants and convenience stores - some other resorts are standalone and are far from stores.
Overall having a great experience and would recommend to anyone visiting Bali that want to stay on the south of the island.
Jason Yuen (23/01/2017 04:25)
Booked this resort through expedia for late May 2017. Explained to them we had a personal emergency and that we might not be able to make it to this trip. Expedia said that everything should be fine. Airlines and shuttles can be cancelled but need hotel confirmation to cancel that. It was 5 months in advanced so everyone thought that the hotel would allow us to cancel with a full refund or at least with just a little cancellation fee. But NOPE this hotel is so stingy that they would even give us a penny back. I already do not recommend this resort! STAY AWAY
Mahbod bahadori jahromi (31/10/2016 23:14)
I and my Wife went to this place for our honeymoon. We had a grand time. The staff were very respectful and helped us out any way they could. The view of the balcony was memorizing. I and my wife would sit there and watched ocean for an hour every day.
I love this place and definitely will be back here.
Dhie2t (18/10/2016 06:54)
The suite room & family room are awesome. Complete entertainment & water sports in one place. They also have an "All in Include" package so we don't have to worry about any hidden/surprise costs :)
florin roman (05/10/2016 09:24)
Great food and services. Excellent garden and beach but in the see water you can find garbage. Entertainment every evening. Room is spacious and traditional furnished.
Angela Melb (07/09/2016 05:48)
Adore my time at this resort. Been 4 times now. Although needing a face lift in some areas, the atmosphere, staff and service is next to none. Can't wait to return
Sameer Sood (22/07/2016 06:41)
Nice place, The beach is out of the world.
They are a bit low on Indian food options.
Customer service and staff is very helpful.
Take out some time to spend on the resort itself.
Kevin Widjaja (15/06/2016 00:32)
Good hotel for relaxing and a beautiful getaway.. Got invited to the afternoon wine "party" and hangout with the owner of the hotel.. Such a wonderful stay..
Rishav Ojha (05/06/2016 14:02)
# Nice place, beautiful resort
# good food and service
# rooms are beautiful but can be improved and updated
# overall had a pleasant stay
Anubhav Palta (29/05/2016 09:24)
The best resort experience i had in bali and the best place to stay nusa dua guest manager Dewa and Nova looked after very much and thanks to Ratna
Because of staff experience they made me to stay here again
The best service always been provided by Dewa the guest manager
Always make my stay pleasant
Ed Martin (30/03/2016 09:27)
Great honeymoon, staff is incredibly helpful and friendly! We will be back
Jim Tan (25/03/2016 02:28)
Nice resort for couple, family or friends.
My 3days 2 nights stay was fantastic, the beach is clean, the building is huge, the spa is great, it's value of what I paid.