Komentar :
Patrick KSYL (18/09/2016 13:52)
I am a HATTEN’S Silverscape homeowner and I want to let everyone know of my nerve-wrecking and frustrating experiences from the utterly unprofessional and highly irresponsible handover job from Hatten when trying to rectify the defects and incomplete structures found in my Silverscape unit (which was released to owners despite the fact that the building was not even adequately completed).
WE ONCE HAD VERY POSITIVE IMPRESSION OF HATTEN AND THEY ALSO FEATURED NICE CORPORATE PHILOSOPHIES IN THEIR CORPORATE WEBSITE, BUT IT IS ACTUALLY A WHOLE LOT OF BULLSHIT PER OUR HIGHLY NEGATIVE EXPERIENCES IN DEALING WITH THEN!
Our first bad experience with Hatten is that they are so quick to charge interest for overdue payment due to our bank's late disbursement (despite our appeals that we were unaware of the bank’s late disbursement). Yet when it comes to handling over our unit, they continued to audaciously and unprofessionally delay the rectifications required for individual units despite making lots of promises to do so by their property manager. In my case, after submitting my rectification list for more than 2 months and with request for extensions from Hatten’s end, nothing was even done but worst, they did not even bother to inform us that the unit was not ready despite our reminders that we want to inspect the unit at the mutually agreed time. We took leave and incurred travel and accommodation cost on the communicated inspection date only to find THAT NOTHING WAS DONE AT ALL (and that was after more than 2 months delay)! Yet, they think nothing of their highly deceiving promises!
We also asked to see the project manager but he did not turned up for 2 appointments fixed on separate days, and kept us waiting in our hot and dusty unit (without water or electricity) well beyond the agreed time and only informed us he canniot make it after moire than an hour. You can see how highly unethical they are in dealing with their customers.
We were promised again another completion date by the end of Sep, but it turns out to be yet another empty promises because they did not even start any work till now, and the excuses they always shamelessly claimed is that they are short of sub-contractors to rectify the units (which is not homeowner’s problem in the first place).
We've consulted a lawyer in Melaka and he had advised that we have every rights to take tribunal actions against Hatten for their repeated failures in rectifying the units within the agreed/promised time and to our satisfaction. I advised other owners who are experiencing the same (and I am aware there are many who are suffering the same ordeal as we had) to also consult legal redress as we should not allowed Hatten to bully home owners like us!
Swadhin Delwar (01/01/2016 04:14)
At the top floor i and my group install all Aluminium pannel sheet.