Komentar :
Cak Narto (18/05/2018 14:48)
That's my first time staying in Shangri-la Surabaya.
It was great, love the room and the hospitality of the staffs.
Will be staying in the hotel again with my family.
My suggestion is they do not to check the guest room more than one time for asking how about the room is. 1 time from 1 person is enough.
Pankaj Jain (16/05/2018 13:30)
There was a mess up while I made the booking from the net from your hotel website. I will know the entire implications when I finally get by bill for credit card.
I am very thankful to your duty manager for understanding the matter looking in to it and promising me that if there are any double charges then she is most willing to help me out.
My regret is that when we book on the hotel website there is mention if the Rates with or without breakfast, Another issue I faced was that after making the for check-in on May 12, 2018 and check out on May 15, 2018, a screen popped up saying that my reservation is confirmed for May 10 & 11. It further advised that I contact the hotel for confirmation. My card was charged and I was stuck because I was to arrive in Surabaya only on May 12, 2018 evening. I shared all the mails and whatsapp up messages with the duty manager.
I suggest that there is definite need to look in to the working of your website / portal otherwise it will not be possible to trust your portal for booking and I do not know if I can make a booking by calling your hotel and make a booking without sharing credit card details.
Mirza Riandyani (02/05/2018 13:46)
Hotel *5 di kawasan Surabaya yg memiliki keistimewaan khas Shangri-la (luxury, elegant), kamar yg bagus, bersih, variant makanan di jamoo resto yg sgt banyak, tasty, lobby yg super luas dan menghadirkan nuansa yg mewah. Dekat dg Ciputra World Mall yg berlokasi di seberang hotel. Dekat dg pintu keluar tol Satelit sehingga memudahkan akses utk tamu2 yg bertujuan business trip ke luar kota. Well recommended..
Kok Cheang Ng (02/05/2018 07:02)
As expected, Shangri-La always have a large impressive and cosy lobby, although the lobby at Surabaya looks old and tired. All the service staff from Reception, Concierge, Housekeeping, Cafe to Club Lounge are helpful and friendly. My only comment is the Club Lounge which is small for the non smoking area. The snack provided is limited and the alcohol quality is of lower grade compared to my experiences with other club lounges. But overall I am quite happy with my stay.
K De Oliveira (27/04/2018 06:53)
Amazing hotel. The room I was given upon arrival was better than I expected. The horizon club is also a great luxury touch. The food is to die for and the staff is so nice and helpful it feels like you want to be there for a long time and not go home. Great stay at this place. Faultless. Highly recommendable
Kim Ariail (17/04/2018 00:51)
We live in Surabaya and this was a Staycation/Birthday Celebration for my daughter and I. Our experience was fabulous. The amenities, the food, the pool and the service were wonderful. I enjoyed the value the Horizon Club offered us and the people who made our visit so enjoyable. We will be back.
Danielli Luvita (10/04/2018 02:44)
I stayed for 2 nights in this hotel, yet I felt dissapointed as there was no ironing board found inside the room, while I have to iron my clothes. However, I found Breakfast were excellent and varies, check-in process was quick and pleasant. Swimming pool was big and nice. Room amenities were also complete.
The things disturbed me were the model of water closet that I was not familiar with, as there was no water spray to clean up, that is usually found in a normal water closet. the other thing was hair dryer that was found in unusual place, in a drawer of a working table, and no iron board inside the room, as usually found in an luxurious hotel.
Ian Fung (02/04/2018 22:33)
THE TABLE IN MY ROOM WAS FILTHY & STICKY ( PART OF THE FLOOR TOO ) AND I CLEANED IT!
WAITED 5 MINUTES AT CAKE SHOP ON BASEMENT AND NO ONE THERE....
CHECKED IN AT 11;45 AM AND ONLY 1 STAFF AND TOTAL 4 GUESTS WAITING....
OTHERWISE SERVICE VERY GOOD!
Aveline Tan (28/03/2018 02:05)
The Shangri La hospitality never fails to delight. I love the scent at Shangri La. Facilities are good, food at the restaurants were good too. Felt safe staying in this hotel. Check in was a breeze and we were received very well upon entering the hotel. Check out was also very well managed and clear. Thank you!
rika ariani (12/03/2018 09:41)
The hotel staffs were helpful and very polite. There was a leak from my room window during a heavy rain causing a puddle inside my room. I was offered to change rooms but i declined and they cleaned up the puddle and moved the furniture, then gave us a bowl of fruits as an apology. That was okay, but i never expected a leak in a hotel room. There were also hot water repair and construction work which i was informed during check in, but it was a bit uncomfortable. My check out was a bit late because the hotel staffs had their hands full so we got to wait around 20-30 mins. I believe it could be better.
Mauro Ghedin (02/03/2018 23:33)
From outside it doesn't seems a very nice place but when you go inside is completely an other world. Amazing. There are an Italian restaurant and a pub/club. The restaurant is nice, the services is very good and delicious food. The club have live music but there wasn't a lot of people when I came there.
Ioannis Kyriakopoulos (24/11/2017 20:11)
Very nice hotel with good facilities and friendly staff. Rich breakfast and good restaurants for lunch and dinner. There is also a bar with live music for a couple of drinks at night. Rooms are spacious, clean with mini bar . There is also a mall nearby that can provide further shopping and dining options. The swimming pool area is very attractive with a bar inside the pool. It has a separate section for children.
kartika alamsyah (20/11/2017 04:46)
Cozy room with nice bath tub, spacious meeting room, excellent friendly service, beautiful lounge and garden with swimming pool. Resto is nice with international food from sushi to porridge, ice cream to local traditional dessert. Very upscale place for tourists.
Soraya Syihab (18/11/2017 07:37)
Still the best sashimi at Jamoo Resto. But maybe have to restore the lift since i kindda trapped there for a while.
Aghieta Juarto (08/11/2017 05:49)
Good places, nice view, big pools, food not really great though
andre alim (06/11/2017 15:59)
One of the better hotels in town.. big lounge and swimming pool.. great!
Alessandro Pennini (29/08/2017 04:54)
The hotel is not so bad, but honestly 5 stars are not full.. Maybe 4 and a half. There are some new rooms and that are so nice. The prices are high level.
Pratiwi Wibowo (27/08/2017 13:50)
The breakfast has vast choices of menu, room is new, and receptionists are being helpful when i asked them to change my room because of smoking smell in the previous one.
Agustinus Nurgoho (06/08/2017 07:34)
The building is a bit old. Probably needs a lot of refurbishment. The staffs are not too friendly, especially in the restaurants. Overall, nice ambience, good food, great rooms.
Dessy Buchari (14/06/2017 02:14)
Best place to stay in Surabaya. The room is spacious & comfortable, good selection for breakfast, and friendly staff. There is also a big mall nearby.
Fero Nia (18/05/2017 06:20)
The best place for staying in surabaya. The meeting room nice. Buffeet for lunch or dinner were very delicious. Coffee lounge were very comfortable. Service very good.
Lawrence Oei (02/05/2017 01:12)
One of the oldest and still one of the better 5-stars hotel in Surabaya. Might be in the process of a renovation. Good selection of restaurants. Parking can be hard to find on weekends and during wedding receptions or other events
Bodhiya Wijaya (30/04/2017 07:05)
The hotel has a good building and restaurant. Unfortunately, the staff are impolite and unprofessional. I am disappointed with the service of this hotel
Carolina Lidya (13/04/2017 16:51)
Came here as participants of Mark Plus Inc. event. The ballroom was good but there's delay delivering meal issues. I believe all crew can handle it better.
Matthew Fitzpatrick (13/04/2017 14:10)
A huge thank you should go to all the staff and the Shangri-La because they truly are the heart and soul of this hotel. Yes the hotel is no longer the most modern and fresh in Surabaya, but I have never for sterile (unless you booking a hospital bed) that appealing.
Walking into the Shangri-La Surabaya feels like coming home, you genuinely and I do mean genuinely feel welcomed from the moment you step inside.
Booking this hotel always brings a smile to my face, nowhere feels quite like home but the Shangri-La in Surabaya is almost there & I look forward to heading back in 2017!
Ivan Candinegara (23/02/2017 11:26)
Visited Shang Palace for a quick lunch. Cozy Chinese restaurant with decent food quality.
Ang U Fong (22/02/2017 07:21)
Having dinner at Shang Palace for 12 pax, They take last minutes reservation, food is OK, service is Good
Irwan Syah (20/02/2017 15:28)
Nice hotel, nice room and breakfast, good meeting room for corporate activities
Engga Dwi Zenia (08/02/2017 21:31)
I have held my customer wedding as Wedding Organizer here twice. Service and food are just good for 5 star hotel standard, and also the room, but the ballroom, lounge and bar is great..
YAN YAN PELIYANA (06/12/2016 03:44)
Hungry at Shangri-La Hotel? Beside be able to order room service, guest could visit several good restaurant in the inside hotel. One of the famous one is Desperados Bar.
The Bar provides variety of drinks and food, typically mexican dish style. I ordered quesadillas, an soft tortila with slices of chicken inside. It was very nice and tender also taste. I really loved the food.
The drinks were vary from beers to high contain alchohols. Unfortunetly, they only had 3 varieties of beer, such as Heineken, Bir Bintang, and Corona.
Over all, I had a really greatfull to experience taste of good mexican food, delicate beers, and warm of hospitality at Desperados Bar.
prasetyo kadarisman (05/10/2016 08:34)
5 star hotel with one of the best pool. The gym seems too old for me. The room is quite large. Try the club access room to experience the best services
Irfan Rinaldi (22/09/2016 05:16)
A very luxurious hotel... Same as Shangri-la Jakarta, the rest rooms doesn't have bidets or jet washers. . For God's sake it's Indonesia not Europe...
Regi K (19/08/2016 03:00)
Very nice hotel and very strategic location. Highly recommended for leisure with family or business trip. Walking distance to Surabaya's top shopping mall.
Francisco Javier (13/08/2016 15:12)
Nice personal ....very friendly..the hotel is ner from center town and big mall ciputra,s world.
Daniel Moningka (01/08/2016 13:27)
Really nice hotel with great services. Looking forward to come back here! :)
Steven Faith (22/06/2016 03:47)
It was a amazing hotel because, shangrila hotel room was quiet big. Shangrila breakfast was delicious. Shangrila also has 2 swimming pool big and small swimming pool.
Djimantoro Widjojo (20/06/2016 04:08)
nice hotel five star and near to ciputra world
Santi Maharani (13/04/2016 17:28)
Yg berkesan ke jamoo restaurant. Emg top bgt
Jacqui Wambura (05/02/2016 10:16)
It's a really nice hotel and good location. Customer service is none existence to some.We are all clients and hoping to have a good stay and experience.
Leonika Sari (12/11/2015 16:42)
5-stars-hotel with a very wide ballroom for wedding and birthday party also. I came here several time for weddings and high school friend's sweet seventeen