Komentar :
Harianto Kang (23/05/2018 09:22)
I checked in at the hotel on 9th May 2018 and was given a room on 6th floor. When the elevator reach the 6th floor, the smells of an old carpet stung my nose. And when I reached the assigned room, there was a small cockroach on the washbasin.
We requested to move to another room and we were sent to another room on different floor. But for the next 3 days we saw another 3 cockroachs. You can see the picture of cockroach we found in the bathroom, in the bedroom and in the restaurant next to vegetables basket during our breakfast.
Those experiences surely makes my wife and daughter frigthen to dead because they are afraid of cockroach. And I even can't tell my wife that I saw a cockroach in the restaurant.
The worst thing was we came along with our 5-weeks baby, the sanitary and cleanness of this hotel are surely need a very close attention.
I never had a chance to inform the receptionist during our check-out process due to our tight schedule.
Thus experiences make me think more than 100 times to come again to this hotel and I think my wife and my daugther won't come again.
vincentius stevano (08/05/2018 17:56)
Best place to eat dimsum with your family. You can get free parking if u eat in this place
Indra Susanto (24/04/2018 13:25)
Stayed here for 2-night stay with a friend. We stayed on the 20th floor. The view is great. The breakfast menu is super complete. However, I think the TV needs to be upgraded. I mean, this is 2018 and who watches tube-TV now, especially it is a 4-star hotel. Overall, the stay was great despite the TV.
Syifa Ul Husna (23/04/2018 00:16)
Hall room of garden palace is so huge and beautiful.
Comfortable for organize some event here.
Toilet disparate between women and man.
Location easily to reach. Close to Surabaya's square town.
The staff is friendly.
David O'Brien (09/04/2018 06:34)
Nice but slightly rundown hotel. The staff made my stay a pleasant one. Breakfast is legendary. The location is superb.
Andy Nugroho (07/04/2018 16:57)
Saat dapet undangan gathering di resto Garden Palace Hotel saya antusias banget (karena belom pernah kemari juga soalnya). First impression saat masuk lobby badan langsung adem karena AC nya disetting full (mungkin).
Lanjut ke resto yang ada di sebelah kiri lobby saya ngerasa "wah". Karena mulai dari makanan khas Indonesia seperti serabi, kolak, gudeg, rawon, opor, onde-onde, dan bahkan gorengan juga ada. Japanese, ada sushi, acar khas Jepang. Turkish, kebab dan martabak. India, roti cane, kare. Sampe Western menu pun ada. Kenyang dek pokoknya saya dan rombongan. 😁
Yusuf Hidayat (05/04/2018 22:27)
The hotel who knows what a custumer needs, nice! Breakfast with a lot of varian taste and choice.
Azlan Shah (21/03/2018 06:11)
Lovely rooms. very clean and comfortable. the price is good and hotel is safe
Theresa Halim (01/03/2018 02:51)
I went there not for staying, just try their buffet. It has a great & nice hospitality, they are so friendly, they even remembered our name. Delicious buffet. Lots of variety from Chinese food, Indonesian food, western food, & Japanese food. Nice ambient, and taste is great.
Yudist Admiral (17/11/2017 23:32)
Classic hotel, strategic location but need improvement. Slow wifi but have too many options for breakfast. Delicious!
Hans (01/11/2017 22:05)
Place looked like it was a bit old and dirty. Food and service were okay though.
Deni Christanto (11/10/2017 04:28)
For meeting, the facility is quiet adequate, even though some facility such as projector is not that good. The wifi is not that fast. The food is quite good
Santi Choo (07/10/2017 10:41)
Our dad fave hotel. Every time we visit Surabaya, it's a must for him to stay in this hotel. It's his 4th home, that's what his daughter in law said.
Ivan Iskandar (09/09/2017 08:02)
Old hotel but comfortable. Good lunch buffet here. Frequently used for weddings.
Munandar Muda (03/09/2017 05:18)
Totally good hotel..but lift or elevator too slow
Jusuf Agung (25/07/2017 03:14)
Now, it's better. However, not expecting much. Their dining table setting is still without knife. Only fork and spoon. They don't even provide matched spoon for your soup. They are also inexperienced in hosting a cocktail or fine dining events.
Albertus Sutrisno (08/07/2017 12:31)
Good old hotel. In the middle of the city, near Surabaya plaza and Tunjungan Plaza (and Zangrandi ice cream right at the entrance) The room are quite big for the price (unlike the newer hotels). The rooms need some modernization; still have that big control panel in the middle for turning off lights, air con, tv (changing channel as well, it's a relic from the past where tv remote was non-existent I guess). The inside of the room do look old (and it's actually old).
Leonard Pranedya (07/07/2017 11:05)
Friendly price, good breakfast...
Need some modernization, consider old hotel
Tika Desi (03/06/2017 18:04)
Nice room. So many option for breakfast. Great.
Marco Postema (30/05/2017 09:03)
Decent hotel, but needs update and maintenance. Great views over the city though.
Iwan Kurniawan (22/05/2017 17:25)
Worst hotel stay ever. Five reasons why:
1. Water in bathroom was yellow-chocolate in color, clearly filthy, so I couldn't shower
2. I was stuck abruptly in the hotel elevator during blackout
3. Wifi in the room doesn't work
4. Hotel staff was slow to react when I complained (waited 30 mins with no empathy nor alternatives to my room)
5. Hotel wasn't willing to refund my stay
dave cheng (21/05/2017 06:27)
Had to ask for a bathroom floor towel, and the towel was taken away after room service, and had to ask again for it. Hair dryer is available but very weak, making it almost unusable.
Room is next to a busy street, a very loud siren would go off every time a pedestrian crosses the street.
Walking distance to convention center, groceries and malls, though walking is not recommended for all.
Fikri Erfizal (10/04/2017 23:47)
Large room, strategic location, quite old but stiil good
Marvel Ramli (21/03/2017 12:55)
I went there just to enjoy the dim sum. It is really nice
Arif Mujahidin (16/03/2017 04:18)
The service was very satisfactory. the food was good and lots of variety, locally and internationally.
Nico Agusta (10/01/2017 22:26)
Been here as guest and it staff, the food was great,the services is good,clean and luxurious,cozy..
sara toding (01/01/2017 10:22)
I spent my new year event in here. Its comfortable enough. About the food, I cant forget their Manado porridge. Its so delicious.
Siska Frey (29/12/2016 05:02)
The secret garden dimsum restaurant is awesome, the best dimsum in town!
Etty Fahmi (09/12/2016 15:22)
Nice place n comfortable, near surabaya plaza, a citymall at surabaya city
Roy PS (03/12/2016 01:55)
Had stay few times, Hotel getting abit old, need some renovation. breakfast is good
Psuan Su (24/09/2016 16:14)
The Air con was so dirty. I felt suffocated here. The bathroom was smelly. The bed was a little bit wet. The lightings werw so dark. Not a baby friendly hotel. Only can last 4 hours here bfore I check out to find other hotel. Sorry...
mav3n (01/09/2016 14:59)
Dim Sum nya enak.
Natalia Santoso (29/07/2016 19:09)
The crew are friendly, the room is clean, the food is authentically yummy. But, my favourite one is the authentic dim sum..
Must try!
Ilmu Kolaborasi (29/07/2016 09:28)
Tempat nya Bersih
Irene Susianto (22/07/2016 15:43)
Nice hotel, good facilities, but a bit old.
Jodi Martin (14/06/2016 20:31)
Exotic place
Dino Erlangga (14/05/2016 14:07)
Its location is right at the center of the city district.
Ding wei (20/04/2016 02:01)
1. Facility too old
2. Reception service non efficiency and bad
Inanta Indra Pradana (17/03/2016 10:02)
The parking lot is expensive for non-customer of Garden Palace Hotel :(
Handanu Adiwidagdo (08/04/2015 09:12)
good hotel, need upgrade springbed, some bed is broken