Desperados Bar & Mexican Restaurant at Shangri-La Hotel, Surabaya
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About Desperados Bar & Mexican Restaurant at Shangri-La Hotel, Surabaya
Desperados Bar & Mexican Restaurant at Shangri-La Hotel, Surabaya is a restaurant, located at Jl. May. Jend. Sungkono 120, East Java 60256, Indonesia. They can be contacted via phone at +62 31 5661550, visit their website www.shangri-la.com for more detailed information.
Kevin Carr
" Well appointed, clean and tidy. Friendly staff and relaxing environment. If food quality / slection was a little better then the score would have been a five. "
07 June 2018Agung Wibowo
" Cukup standart.... "
31 May 2018Debby Shara
" 👌 "
22 May 2018Cak Narto
" That's my first time staying in Shangri-la Surabaya.
18 May 2018It was great, love the room and the hospitality of the staffs.
Will be staying in the hotel again with my family.
My suggestion is they do not to check the guest room more than one time for asking how about the room is. 1 time from 1 person is enough. "
Gani Riski Widiarto
" Klo nginep sama cwe di luar nikah bisa gk mas atau mba "
16 May 2018Pankaj Jain
" There was a mess up while I made the booking from the net from your hotel website. I will know the entire implications when I finally get by bill for credit card.
16 May 2018I am very thankful to your duty manager for understanding the matter looking in to it and promising me that if there are any double charges then she is most willing to help me out.
My regret is that when we book on the hotel website there is mention if the Rates with or without breakfast, Another issue I faced was that after making the for check-in on May 12, 2018 and check out on May 15, 2018, a screen popped up saying that my reservation is confirmed for May 10 & 11. It further advised that I contact the hotel for confirmation. My card was charged and I was stuck because I was to arrive in Surabaya only on May 12, 2018 evening. I shared all the mails and whatsapp up messages with the duty manager.
I suggest that there is definite need to look in to the working of your website / portal otherwise it will not be possible to trust your portal for booking and I do not know if I can make a booking by calling your hotel and make a booking without sharing credit card details. "
Dudi Dudidam
" Ok "
04 May 2018Gerhard Doubell
" The entire visit from reception, Dining, SPA pool area and service all 5 star experience.
03 May 2018A team to recommend and to be proud off. I will recommend them to all. "
Mirza Riandyani
" Hotel *5 di kawasan Surabaya yg memiliki keistimewaan khas Shangri-la (luxury, elegant), kamar yg bagus, bersih, variant makanan di jamoo resto yg sgt banyak, tasty, lobby yg super luas dan menghadirkan nuansa yg mewah. Dekat dg Ciputra World Mall yg berlokasi di seberang hotel. Dekat dg pintu keluar tol Satelit sehingga memudahkan akses utk tamu2 yg bertujuan business trip ke luar kota. Well recommended.. "
02 May 2018Kok Cheang Ng
" As expected, Shangri-La always have a large impressive and cosy lobby, although the lobby at Surabaya looks old and tired. All the service staff from Reception, Concierge, Housekeeping, Cafe to Club Lounge are helpful and friendly. My only comment is the Club Lounge which is small for the non smoking area. The snack provided is limited and the alcohol quality is of lower grade compared to my experiences with other club lounges. But overall I am quite happy with my stay. "
02 May 2018K De Oliveira
" Amazing hotel. The room I was given upon arrival was better than I expected. The horizon club is also a great luxury touch. The food is to die for and the staff is so nice and helpful it feels like you want to be there for a long time and not go home. Great stay at this place. Faultless. Highly recommendable "
27 April 2018Muhammad Irvan Ardiansyah
" Berhubung saya kesini buat urusan seminar jadi hanya bisa review ballroom nya aja. Suasananya cozy banget kaya Indonesia tempo dulu dengan banyak ukiran kayu di lobby & tempat tunggunya luas. Ballroom juga luas, rapi & dingin. Untuk layarnya udah pakai TV besar kaya buat reklame, bukan proyektor lagi. "
19 April 2018Kim Ariail
" We live in Surabaya and this was a Staycation/Birthday Celebration for my daughter and I. Our experience was fabulous. The amenities, the food, the pool and the service were wonderful. I enjoyed the value the Horizon Club offered us and the people who made our visit so enjoyable. We will be back. "
17 April 2018Danielli Luvita
" I stayed for 2 nights in this hotel, yet I felt dissapointed as there was no ironing board found inside the room, while I have to iron my clothes. However, I found Breakfast were excellent and varies, check-in process was quick and pleasant. Swimming pool was big and nice. Room amenities were also complete.
10 April 2018The things disturbed me were the model of water closet that I was not familiar with, as there was no water spray to clean up, that is usually found in a normal water closet. the other thing was hair dryer that was found in unusual place, in a drawer of a working table, and no iron board inside the room, as usually found in an luxurious hotel. "
Ian Fung
" THE TABLE IN MY ROOM WAS FILTHY & STICKY ( PART OF THE FLOOR TOO ) AND I CLEANED IT!
03 April 2018WAITED 5 MINUTES AT CAKE SHOP ON BASEMENT AND NO ONE THERE....
CHECKED IN AT 11;45 AM AND ONLY 1 STAFF AND TOTAL 4 GUESTS WAITING....
OTHERWISE SERVICE VERY GOOD! "
Aveline Tan
" The Shangri La hospitality never fails to delight. I love the scent at Shangri La. Facilities are good, food at the restaurants were good too. Felt safe staying in this hotel. Check in was a breeze and we were received very well upon entering the hotel. Check out was also very well managed and clear. Thank you! "
28 March 2018Erny Savero
" Kalau untuk sekedar selonjor atau that lumayan... "
18 March 2018Cahyo Hadisuyanto
" Dekat dengan pusat kota sumenep...bersih.. "
12 March 2018Rika Ariani
" The hotel staffs were helpful and very polite. There was a leak from my room window during a heavy rain causing a puddle inside my room. I was offered to change rooms but i declined and they cleaned up the puddle and moved the furniture, then gave us a bowl of fruits as an apology. That was okay, but i never expected a leak in a hotel room. There were also hot water repair and construction work which i was informed during check in, but it was a bit uncomfortable. My check out was a bit late because the hotel staffs had their hands full so we got to wait around 20-30 mins. I believe it could be better. "
12 March 2018Dionisius Dennis
" The newly renovated rooms is really nice. good breakfast, large pool, the garden and the lobby lounge are few to be mention i enjoy in the hotel. Despite of the issue during arrival, the way they handled was professional. Its really a 5star experience among other hotels in Surabaya. "
11 March 2018Mauro Ghedin
" From outside it doesn't seems a very nice place but when you go inside is completely an other world. Amazing. There are an Italian restaurant and a pub/club. The restaurant is nice, the services is very good and delicious food. The club have live music but there wasn't a lot of people when I came there. "
03 March 2018Abi Nugroho
" Room interior was nice & cozy. Staffs are nice & professional. But the wall between room is quite thin that makes me could hear next door's voices. "
23 December 2017Hariadi
" Sippp "
21 December 2017Lifa Makarim
" Great hotel with high class service. But there is under construction,, so a little bit uncomfortable.. but new design of the room are really minimalist design.. i love it 😍😍😍 "
18 December 2017Marco Bakker
" Renovated rooms really well done I must say compliment for that. But they still renovating what they don't mention when you book, what is not fair. When you arrive they tell you about it and you don't have a choice anymore. After several complains they try to find a solution by downgrading with not even a discount on the room they offer complimentary which I don't need. By now we have the same room far away from the renovation and they really did there best to make the room comfortable. Still love this hotel but be aware Shangri-la not to lose guest by doing this. In my opinion it's better to mention it on the website and bookings site's or close also the floors under the renovation area. "
15 December 2017Ahmad Halili
" Sangat membantu kita ketika tidak tau arah jalan "
14 December 2017Oswyn Wattimena
" One of the best and one of the first five stars hotel in Surabaya. The concept of this hotel is modern classic style. Although i think this hotel is one the best in town, some renovation or upscaling are needed to keep this hotel be the best. All the restaurant inside this hotel are superb, both the western and chinese. Jamoo is one of the most favourite buffet restaurant in Surabaya. "
08 December 2017Jaka. Prima
" Bersih dan nyaman,AC dingin..harga Tergantung kamar.
08 December 2017Mohon Di tingkatkan kembali "
Tess McNab
" Excellent staff that go above and beyond. Upgrade to include the horizon lounge is definitely worth it. The new upgraded rooms are perfectly appointed. Highly recommended! "
04 December 2017Ludovic Lang
" Old outside but fully renovated inside! Good service, great rooms, lovely atmosphere... Food there could be improved "
30 November 2017Fan Icyna
" Worst shAngrila I've stayed at. They are going thru renovations and they put us on the floor right beneath where all the noises are when we have a baby, anyone with common sense should know that babies need to take daytime naps! They didn't clean our room for more than 36 hours and when I asked for fresh towels and water they didn't send them. Terrible! "
30 November 2017Dream Girl
" Biasa aja... "
26 November 2017Ioannis Kyriakopoulos
" Very nice hotel with good facilities and friendly staff. Rich breakfast and good restaurants for lunch and dinner. There is also a bar with live music for a couple of drinks at night. Rooms are spacious, clean with mini bar . There is also a mall nearby that can provide further shopping and dining options. The swimming pool area is very attractive with a bar inside the pool. It has a separate section for children. "
25 November 2017Kartika Alamsyah
" Cozy room with nice bath tub, spacious meeting room, excellent friendly service, beautiful lounge and garden with swimming pool. Resto is nice with international food from sushi to porridge, ice cream to local traditional dessert. Very upscale place for tourists. "
20 November 2017Soraya Syihab
" Still the best sashimi at Jamoo Resto. But maybe have to restore the lift since i kindda trapped there for a while. "
18 November 2017Ioannis Kyriakopoulos
" Very nice hotel with good facilities and friendly staff. Rich breakfast and good restaurants for lunch and dinner. There is also a bar with live music for a couple of drinks at night. Rooms are spacious, clean with mini bar . There is also a mall nearby that can provide further shopping and dining options. "
14 November 2017Aghieta Juarto
" Good places, nice view, big pools, food not really great though "
08 November 2017Andre Alim
" One of the better hotels in town.. big lounge and swimming pool.. great! "
06 November 2017Ari Wahyu
" Nice hotel, big, strategic, variety of food, tight security "
18 October 2017Marco Dickel
" Clean Hotel... Nightstand is rather rude and does not speak English. I had some taxi issues as well as 'guest fee', 500 Baht for anyone that enters the hotel the late was not with you at time of check-in.
13 October 2017Breakfast is really good. Located near beach and some really good German and Austrian restaurants. Bangla Road is about a 5 minute drive away. Several places offer motorcycle rental between 300 and 400 Baht per day.
Other than language barriers and somewhat unfriendly nightstand I had an overall a pleasant stay. "
Meinara Iman Dwihartanto
" Susilo Bambang Yudhoyono former Indonesia President love to stay at this hotel everytime he and his family visit Surabaya. Good rooms and good food "
06 October 2017Steffi Hariyanto
" Bad food. I went here for my auntie wedding and I didn't like the food. The food isn't fresh for me because when its served, it was cold. But good place. "
28 September 2017Dheenaz Malvinas
" Great 5 star hotel in surabaya barat. The jamoo restaurant is the best. Near from tol road "
21 September 2017Michael Pranata
" Ya cukup nyaman dan bersih. Mohon pelayanannya ditingkatkan lagi "
06 September 2017Alessandro Pennini
" The hotel is not so bad, but honestly 5 stars are not full.. Maybe 4 and a half. There are some new rooms and that are so nice. The prices are high level. "
29 August 2017Pratiwi Wibowo
" The breakfast has vast choices of menu, room is new, and receptionists are being helpful when i asked them to change my room because of smoking smell in the previous one. "
27 August 2017Agustinus Nurgoho
" The building is a bit old. Probably needs a lot of refurbishment. The staffs are not too friendly, especially in the restaurants. Overall, nice ambience, good food, great rooms. "
06 August 2017Dwi Arif Setiawan
" Harga boleh murah, ini hotel kayak tempat kost.tidak ada guling,selimut dan apa lagi air minum.kamar mandi banyak yang rusak,minus deh..cuma wifi saja bisa diunggulkan... "
20 July 2017Ihsan Nashiruddin
" Harga sesuai dan bervariasi. Recomended buat yang mau hemat saat liburan. Ac dingin. Tapi banyak nyamuk sama saluran air agak mampet. "
07 July 2017Gatot Bagus Santoso
" Good n nice hotel.... so the price also higher.. this is the five star hotel... "
06 July 2017Dessy Buchari
" Best place to stay in Surabaya. The room is spacious & comfortable, good selection for breakfast, and friendly staff. There is also a big mall nearby. "
14 June 2017Erry Cristanto
" Tidak ada pemberitahuan kalau tidak dpt sarapan , harga tidak sesuai dengan promo traveloka "
31 May 2017Penilai Bandung
" Kamar hotelnya kecil-kecil, kurang bersih, toilet duduknya gak ada tempat duduknya "
27 May 2017Fero Nia
" The best place for staying in surabaya. The meeting room nice. Buffeet for lunch or dinner were very delicious. Coffee lounge were very comfortable. Service very good. "
18 May 2017Raunaq Singh
" Very nice hotel and location, but currently renewatiin work going on so can't rest at day "
16 May 2017Hidayat Abdullah
" cukup bagus dan sesuai harga "
03 May 2017Lawrence Oei
" One of the oldest and still one of the better 5-stars hotel in Surabaya. Might be in the process of a renovation. Good selection of restaurants. Parking can be hard to find on weekends and during wedding receptions or other events "
02 May 2017Bodhiya Wijaya
" The hotel has a good building and restaurant. Unfortunately, the staff are impolite and unprofessional. I am disappointed with the service of this hotel "
30 April 2017Carolina Lidya
" Came here as participants of Mark Plus Inc. event. The ballroom was good but there's delay delivering meal issues. I believe all crew can handle it better. "
13 April 2017Matthew Fitzpatrick
" A huge thank you should go to all the staff and the Shangri-La because they truly are the heart and soul of this hotel. Yes the hotel is no longer the most modern and fresh in Surabaya, but I have never for sterile (unless you booking a hospital bed) that appealing.
13 April 2017Walking into the Shangri-La Surabaya feels like coming home, you genuinely and I do mean genuinely feel welcomed from the moment you step inside.
Booking this hotel always brings a smile to my face, nowhere feels quite like home but the Shangri-La in Surabaya is almost there & I look forward to heading back in 2017! "
Ivan Candinegara
" Visited Shang Palace for a quick lunch. Cozy Chinese restaurant with decent food quality. "
23 February 2017Ang U Fong
" Having dinner at Shang Palace for 12 pax, They take last minutes reservation, food is OK, service is Good "
22 February 2017Irwan Syah
" Nice hotel, nice room and breakfast, good meeting room for corporate activities "
20 February 2017Novita Prijatmanto
" Nice hotel. Nice place. Nice location. "
10 February 2017Engga Dwi Zenia
" I have held my customer wedding as Wedding Organizer here twice. Service and food are just good for 5 star hotel standard, and also the room, but the ballroom, lounge and bar is great.. "
09 February 2017Andre Alim
" One of the better hotels in town.. big lounge and swimming pool.. great! "
05 February 2017Bambang Heriyanto
" Lantai 1 kamar mandi dalam lantai 2 luar.
15 January 2017Tapi sore bangun tidur mau mandi airnya habis. "
YAN YAN PELIYANA
" Trully 5 star hotel
07 December 2016I came to Shangri-La Hotel only for one night at 2-3 December 2016. But got very pleasant experience.
As getting to the hotel, all baggages were scanned and detected by metal detector in the front of lobby. Then, the security offered to take care of then delivered to our room.
The pleasant greeted also got in the reception and they serviced us in very well. While waiting to check in, they gave us welcome drink, and accompanied until reached the gate of the lift. The service was simple but good and make us very comfortable.
We got room 1606 which was very nice, big bed, and compact bath room. Also they delivered welcome fruit as compliment.
Shangri-La Hotel located in West Surabaya , it is near Surabaya highway gate, Ciputra World Business Block, and Also Paragon Estate Surabaya. Overall, my partner and I were very happy to stay in Shangri-La Hotel Surabaya. "
YAN YAN PELIYANA
" Hungry at Shangri-La Hotel? Beside be able to order room service, guest could visit several good restaurant in the inside hotel. One of the famous one is Desperados Bar.
06 December 2016The Bar provides variety of drinks and food, typically mexican dish style. I ordered quesadillas, an soft tortila with slices of chicken inside. It was very nice and tender also taste. I really loved the food.
The drinks were vary from beers to high contain alchohols. Unfortunetly, they only had 3 varieties of beer, such as Heineken, Bir Bintang, and Corona.
Over all, I had a really greatfull to experience taste of good mexican food, delicate beers, and warm of hospitality at Desperados Bar. "
Gunawan Setiabudi
" very cool hotel, large, homy dan very friendly staff "
23 November 2016Benedicto Sunyoto
" Good Place to Stay Loved the all you can eat lunch and dinner at jamoo and at Nishimura "
21 November 2016Prasetyo Kadarisman
" 5 star hotel with one of the best pool. The gym seems too old for me. The room is quite large. Try the club access room to experience the best services "
05 October 2016Erich Saufi
" Kurang bersih dan lembab "
27 September 2016Irfan Rinaldi
" A very luxurious hotel... Same as Shangri-la Jakarta, the rest rooms doesn't have bidets or jet washers. . For God's sake it's Indonesia not Europe... "
22 September 2016Regi K
" Very nice hotel and very strategic location. Highly recommended for leisure with family or business trip. Walking distance to Surabaya's top shopping mall. "
19 August 2016Francisco Javier
" Nice personal ....very friendly..the hotel is ner from center town and big mall ciputra,s world. "
13 August 2016Daniel Moningka
" Really nice hotel with great services. Looking forward to come back here! :) "
01 August 2016Heru Tricahyo
" Tempat mandi ada yg di luar, yang 'Up Country' cocok tuh, parkir dalam area untuk 8 mobil, 10 mobil kalo diatur rapi "
08 July 2016Budi Wira
" Salah satu hotel recomended di Sumenep, yg punya harga miring tapi fasilitas gak ikutan miring.. "
28 June 2016Steven Faith
" It was a amazing hotel because, shangrila hotel room was quiet big. Shangrila breakfast was delicious. Shangrila also has 2 swimming pool big and small swimming pool. "
22 June 2016Djimantoro Widjojo
" nice hotel five star and near to ciputra world "
20 June 2016Santi Maharani
" Yg berkesan ke jamoo restaurant. Emg top bgt "
14 April 2016Jacqui Wambura
" It's a really nice hotel and good location. Customer service is none existence to some.We are all clients and hoping to have a good stay and experience. "
05 February 2016Leonika Sari
" 5-stars-hotel with a very wide ballroom for wedding and birthday party also. I came here several time for weddings and high school friend's sweet seventeen "
12 November 2015